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Reviewed August 23, 2018 via mobile

We’ve loved it here! The staff have been friendly, parking is easy, it’s close to grocery stores/Starbucks/shopping. Very spacious space in a 2/2. Love having the washer/dryer in the suite. The bath products are amazing!

The housekeeping staff is phenomenal! They come by every day to replenish supplies.

Furniture is comfy, showers are perfect and the subzero fridge is great!

The grounds are incredible. The view is spectacular. We love it!

Stayed: August 2018, travelled with family
Thank butterflyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded September 4, 2018

Thank you for your review and for choosing Marriott Vacation Club for your family vacation. We hope to see you again soon!

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Reviewed August 8, 2018 via mobile

We are owners and have been to many Vacation club properties. For our family this resort is ideal. It is quiet and small. We enjoyed not having to battle for lounge chairs poolside. It was a beautiful pool despite in its size. We were not bothered by its lack of proximity to a beach. We did have a pool /beach day at the beach club next door. The condo is huge and well appointed. My only complaint is that there should be two beds in the second bedroom. The speed bumps going in need to be lowered. They are way too harsh. If you like quiet and easy access to the rest of the island, I would highly recommend Kauai Lagoons.

Stayed: July 2018, travelled with family
2  Thank jazz40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded August 9, 2018

We are always delighted to hear from Owners! Thank you for sharing your review on TripAdvisor about your recent visit. We look forward to welcoming you home again soon!

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Reviewed August 2, 2018 via mobile

I debated between 3 and 4 stars. This is a difficult review of offer, especially as a Marriott owner.
The positives: lovely property with delightful views; quiet and relaxing- did not feel disturbed by the airplanes; staff are exceptionally friendly and try to be helpful at all times; the two bedroom unit is spacious, including a laundry room; parking is plentiful and spaces are large; shuttle service is reliable.
Negatives: We requested a high floor (I.e. 2nd fl within our reservation guideline) but were given a first floor unit that opened right out onto the property. Since our daughter had to use the sofa bed (more on that later), the open flow onto the resort grounds meant we had to keep the lanai doors closed. Moreover, despite two repair attempts, the side door/master bedroom access to the lanai did not work. I have to take responsibility for not paying close enough attention to the floor plan details, because I assumed that the two bedroom unit would have a large second bedroom (with a sofa bed or additional bed); since I did not pay sufficient attention to this important detail, one member of our 4 person family had to sleep on the sofa bed in the living room. This could have worked out fine, even with the first floor location, but the sofa bed was perhaps the most uncomfortable, unserviceable sofa bed I have ever seen. The mattress springs poked right through, and the mattress pad was extremely sad. Additionally, the lovely kitchen and dining room suffered from a general lack of cleanliness. I attribute this less to regular housekeeping and more to the lack of deep cleaning (sticky cabinets and tables edges, stained curtains, crusted blender) as well as perhaps previous guests who put dirty items back into the cabinets (we had to wash all the wine and water glasses before use, and then felt cautious about all the other kitchenware). The master bedroom/ bathroom was comfortable but the lack of charging outlets on/near the bed tables is unhelpful. The large laundry room would benefit from a drying line and the extra closet in the laundry could be equipped with hangers or hooks- so much wasted space.
Finally, the location is a very good one for visiting all parts of the island. Convenient grocery shopping is nearby. So are the resources of the Marriott Beach Resort, but I found that property to be overwhelming (we did have two dinners there). I am hopeful that management will attend to some of the issues mentioned because this is a lovely property that should have a steady stream of satisfied guests.

Stayed: July 2018, travelled with family
3  Thank Kathy_56_jb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded August 10, 2018

Aloha Kathy, thank you for your review on your recent visit to Kuau'i Lagoons. While we are happy to hear you enjoyed your stay overall, we apologize for the villa not being what you expected and for not being able to meet your location request. Our team would be happy to personally work with you on your next visit to ensure a great experience. We do appreciate your feedback and look forward to our next aloha with your family!

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Reviewed July 30, 2018 via mobile

We consider Kauai Lagoons our "Home away from Home". This beautiful resort is smaller than most which my entire family loves. Every villa has a great view and the service staff gives is impeccable. Kauai Lagoons goes above and beyond to meet your needs. We have a specific room that we request and have been given it each time. They have a huge selection of beach chairs, umbrellas, and sand toys you can borrow at no extra charge. The fun treats given poolside is a favorite for our kids. Any requests made (extra towels, blankets, etc) are quickly delivered. The villas are well kept. I could go on and on! An extra perk is its location. Since it's in Lihue, it is centered between many activities that can be found in the north and south side of the island. This cuts down driving time. I highly recommend Kauai Lagoons. We're looking forward to our next visit.

Stayed: July 2018, travelled with family
1  Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded August 9, 2018

We are always delighted to hear about #vacationgreatness! Thank you for your review and for making Marriott Vacation Club a part of your travels. We look forward to welcoming you home again soon!

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Reviewed July 24, 2018

We enjoyed our time here very much. The Lagoons property is located well off the main road and provides great views of the local mountains and harbor in the distance.The suite we were in was spacious and beautiful, overlooking the pool area.ground floor. The landscaping around the pool and the grounds were spectacular. The resorts offer many fitness and other activities, and I especially enjoyed the early morning yoga classes with Brooke, the Activities Director. The staff concierge can help arrange tours and trips to suit your interests. This is a great place for a relaxing stay.

Room Tip: Ground level has easy access, upper floors have better views
  • Stayed: May 2018, travelled as a couple
    • Location
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    • Service
1  Thank thaward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded August 9, 2018

It's wonderful to hear your stay was five-star at Kaua'i Lagoons Thank you for your review and for choosing Marriott Vacation Club for your travels.

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