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“April 2012” 4 of 5 bubbles
Review of Sheraton Kauai Resort

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Sheraton Kauai Resort
Ranked #5 of 6 Hotels in Poipu
Spokane Valley, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“April 2012”
4 of 5 bubbles Reviewed 8 April 2012

The location, grounds, beach were great. Was disappointed with construction outside of room even though website indicated all construction was complete. Was disappointed that open air beach view bar/grille closed at 5pm !! even though one could go to closed in (but great views) adjacent restaurant. Was a bit put off by cost ($27/person) for breakfast buffet although buffet was very good with many many choices. But overall, the experience and the hotel were very good.

Room Tip: call to make sure ALL construction is complete
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elainele, Guest Relations Manager at Sheraton Kauai Resort, responded to this review, 10 April 2012
Aloha,

Thank you for your recent post. Your comments have been shared with the operation team and we will use your feedback to improve our services. We have extended the hours of the pool bar and continue to enhance our food and beverage options.
Again thank you for taking the time to post your review. If you would like to discuss your recent stay with us please contact the resort directly and ask to speak to the Manager on duty.

Mahalo,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (864)
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English first
Ontario, Canada
Level Contributor
168 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 7 April 2012

My wife and I stayed here for 5 days in early Feb. 2012 and found that the hotel was quite nice. One of the drawbacks was that construction was still underway. I thought it was to be finished by our visit as I had read on the hotel website that it was to finish by late January. However there was still a lot of digging and large construction vehicles/bulldozers passing on the boardwalk.

The hotel is made up of a number of buildings spreadout over a pretty wide space. I ended up in a room on the other side of the street and it was still considered a partial ocean view since technically from our window/balcony we could see the ocean. The rooms were a reasonable size and clean.

The pool was nice but was a little on the small side and overrun with children but the water was heated. We stayed on the south side on purpose as the water wasn't supposed to be as rough but the water right in front of the hotel was really rough. I walked further down the boardwalk and the water in front of the Marriott and Hyatt seemed to be a little less rough. Much of the coast is covered with lava rock so I found the entrance to the beach in many areas to be rocky and lots of shallow reefs so caution was needed in the water.

The service upon checking in was slow to start but we had good service for the rest of our stay. When we first arrived the check in counter had 3 people behind the counter with one person servicing a guest and another guest in line followed by us. Unfortunately the check in process was extremely slow and we didn't get up to the counter for 15 minutes despite the fact that there were even 5 people working behind the desk at one point. They only seemed to service one guest at a time. As mentioned, the service the rest of our trip was great. The concierge and wait staff by the pool were great and very attentive. The pool staff even came around offering guests freezies which was very nice.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 14Roger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elainele, Guest Relations Manager at Sheraton Kauai Resort, responded to this review, 10 April 2012
Aloha,

Thank you for taking the time to post your comments. I have shared your comments with the Front Office and they will use your feedback to assist them in their efforts to improve service. We as management take all and any comments seriously and do share them with our staff to resolve any and all issues. I was pleased to read that during your stay our staff serviced you well.
Again thank you for your post and if you would like to discuss your recent visit with a member of our guest services team please contact the resort directly and ask to speak to the Manager on duty.

Mahalo,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sacramento, ca
Level Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

We stayed at the garden view room for 6 nights from late March to early April and right off the bat Leeona from the front desk gave us a big welcome as we arrived. She suggested where we should eat and made sure that we had everything we needed before we went to our room. We then met Jean who helped us rearrange our activities to ensure we had the best sunny days for them. She even gave us to free grocery bags for our visit. My girlfriend hurt her knees and the front desk was so kind to offer her pillow and brought her ice bags to our room.

The location was perfect...right in the middle of everything. Few steps from the ocean and to many great local places to eat.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank llj23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elainele, Guest Relations Manager at Sheraton Kauai Resort, responded to this review, 10 April 2012
Aloha,

Thank you for your positive post. We are happy to hear that Leeona, Gene and the Front desk exceeded your expectations. They work exceptionally hard to ensure that all our guests feel special. I will be sure to share your post with them.

Mahalo,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
184 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 5 April 2012 via mobile

Was very very impressive. Great big rooms (deluxe ocean front) which lived up to all expectations.
I'm not a big pool fan much preferring the ocean but this spa and pool combo was great. The beach out the front was pretty nice too but not the best.
All the grounds were immaculate and all staff were lovely with a special mention to Janet flipert.
Was worth the cash and would highly recommend and stay again.

Stayed March 2012
Helpful?
4 Thank makybes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elainele, Guest Relations Manager at Sheraton Kauai Resort, responded to this review, 10 April 2012
Aloha,

Thank you for your recent positive post. We were delighted to hear that you enjoyed the room and the grounds. It was nice to hear that Janet Flipert made a special connection. I will be sure to share your comment with her.

Again thank you for taking the time to post your positive review.

Mahalo,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#4 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, HI

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