We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,536)
Filter reviews
2,536 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
More languages
Show reviews that mention
All reviews rum fire ocean front ocean wing garden pool lava restaurant lavash spg member the link the main hotel oceanfront room beach side poipu beach kauai resort breakfast buffet starbucks coffee our honeymoon hospitality room
Updating list...
20 - 25 of 2,536 reviews
Reviewed 4 weeks ago via mobile

We have stayed in quite a few Sheraton Hotels but this hotel is the best ever. The staff, the amenities, the service have been exemplary. I had my birthday at Rum Fire Restaurant and everyone went out of their way to make it very special, from the waiting staff right through to the Chef. I can not recommend this hotel highly enough.

Stayed: October 2018, travelled as a couple
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2018

We love the Sheraton on Maui, and enjoy most Sheraton/Westin resorts and hotels.
But this one needs work.
We are SPG Gold (currently Marriott Platinum Elite), and although we were staying on points, I would have expected better than a 2nd floor, parking lot view room, in the one building that has yet to be updated.
Front desk people all had different ideas about what perks we got, if any, for our status and for being timeshare owners. Probably partly due to the recent SPG/Marriott merger, but still...
The room was okay. Outdated, with a tiny bathroom and small lanai. You could see the ocean if you stood on the lanai and looked left. Otherwise, it was just the parking lot.
Construction was going on, and at least they didn't give us a construction view room. Although you could hear the noise sometimes. Especially early in the morning.
Staff was okay. Not as friendly as on Maui.
Overall, just meh. But maybe after they finish construction and upgrades, it will be nice.
We spent the following week at the Westin Villas in Princeville, and that was so much nicer.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Sonomamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this reviewResponded October 7, 2018

Aloha Sonomamon,

Mahalo for choosing our Sheraton and Westin resorts in the Islands and for taking the time to review your visit at Sheraton Kauai Resort. We are disappointed to hear that your stay did not exceed your expectations. Your feedback is important to us as we continually strive to improve the guest experience here at our resort, and your comments have been shared with our management team. If you have not yet connected with a manager on duty and would like to discuss the details of your stay, we invite you to reach out at your convenience. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2018 via mobile

Loved location of hotel. About 5 minutes from shops and restaurants. Easy to access main road. Comfortable rooms. On property restaurant was pretty good. Had outdoor seating with fire pits which we enjoyed after dinner.

Stayed: October 2018, travelled with family
Thank sparks78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 4, 2018 via mobile

We came here as part of our 20th Anniversary trip. From the minute we arrived we loved it! Lei greeting, Aloha as we walked to registration. Pre registration for our room and someone actually called when it was available! We received free chocolates and a voucher for a bottle of champagne, which we used to make mimosas! We were in the new ocean wing, 2422 on the 4th floor ocean front.We opened the door and our breath was taken away by the amazing view! Couldn’t get any better! Every single employee we have dealt with has been very friendly and helpful. Love the waitress we see for breakfast at Lava’s every morning. I am vegan and she has helped the chef to create me breakfast to my liking. Btw, it’s a full breakfast menu, my husband had something different every day. The pool is wonderful, the hot tub is large. They have fire pits and plenty of beach. You can rent cabanas or, like we did dual lounge chairs with shade that come come up or down, right on the sand. Rum Fire restaurant has a daily happy hour from 5:30-6:30. Across the street at the plantation, there is a restaurant and bar that is very cool. Relaxing and tranquil. We reserved 2 tours with the help of the concierge and tour specialist. Blue Hawaiian Helicopter, which I highly recommend, I assure you it will be better than you expect! We also reserved a tubing tour down the canals of a sugar plantation. It was a fun experience. Actual in water time was only an hour. Tour guide was great. Low key.
Mahalo Sheraton for making our Anniversary special

Stayed: October 2018, travelled as a couple
Thank 707ginak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2018 via mobile

My husband and I took our honeymoon to Kauai and stayed at the Sheraton Ocean View rooms and we LOVED it. Our room looked out to the pool area and beach and the views are amazing! Our room is great, the facilities are very clean and we received a lot of great specials for being on our honeymoon. We became a SPG member (its free to join) and saved 35% off our food at both on resort restaurants. RumFire was great food, but very pricey for the small amount of food you got. Lavas was pretty okay food, nothing to rave about. Only downside to lavas is their slower service, it’s seems to not always be fully staffed but nothing too bad- We ate at Lavas almost every day! The beach was great for body surfing or just simply floating with th waved. We personally didn’t snorkel but we saw many people doing it! Overall we loved our stay at the Sheraton and will most def be back and I’ll always recommend to our friends and family to stay here as you won’t be disappointed! We hope all Sheratons are as great as this one!

Stayed: September 2018, travelled as a couple
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews