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“10 days in paradise!!!!!!”

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Marriott's Waiohai Beach Club
Ranked #3 of 6 Hotels in Poipu
Certificate of Excellence
Sandy, Utah
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“10 days in paradise!!!!!!”
5 of 5 bubbles Reviewed 7 April 2012

If you are looking for a great stay at a property that is located on the beach, this is it. We spent 10 days in paradise! Property was beautiful, even though they had very hard rain two weeks before, the grounds were great! We are owners at this property, and asked for ground level room, we got a 3rd floor room with balcony overlooking the garden and pool and even can see ocean from balcony. They offer a fittnes program, White Tiger Yoga, the instructer and helper were great and it was a lot of fun. Walk out of your room then past the pools to beautiful Poipu Beach, one of the most beautiful beaches in America. Walking distance to great eateries, both casual and fine dining. Rooms are two bedroom and a great kitchen, dining/ living area, capable of sleeping and feeding up to eight people.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank harley56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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997 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (295)
Date | Rating
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English first
NY, NY
Level Contributor
514 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
5 of 5 bubbles Reviewed 6 April 2012

The suites are spacious - 2BRs + Living/Dining/Kitchen - and very comfortable. There are large flat screen TVs and DVD players (not that we ever had time to use them), a washer/dryer (very useful) and a well equipped kitchen - I made breakfast pretty much every day. And we loved the size of the hotel - not so small that there were no services but not so big that you had to fight for space on the grounds or in the many pools and spas on the property.

But the real draw is the location - it is AMAZING! The hotel fronts onto a reef protected portion of Poipu beach with swimming and snorkeling just steps from your hotel room. And the unique shape of the beach - there is a narrow sandy isthmus that projects out into a reef forming a T - creates a pair of sheltered lagoons that make it perfect for both swimming and snorkeling. We saw more fish - and more varieties of beautiful fish - than anywhere else on Oahu or Kauai (including two snorkel boat expeditions).

And Poipu itself is a wonderful place to be with some of the best weather on Kauai. It was also very nice to be a short walk from the Poipu shopping village (Roy's, Keoki's Paradise, etc) and the Casablanca restaurant across the street - having dinners where no one has to be the designated driver is always a win. And Koloa is quite close - a quaint little town where you can buy necessities or baubles as you wish.

I only have two provisos. The first is that this is a family oriented beach resort - if you expect sumptuous meals delivered to your room or hallways free of people returning from their snorkel/swim excursions then you have come to the wrong place. The second is that oceanview in 'hotel speak' means just that - not oceanfront.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammamish, Washington
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 3 April 2012 via mobile

The plus was the resort was very clean (rooms and outside area), quiet building 4(room 4404) and great service from a professional staff. My wife, Sister-in-Law and myself came to stay and look into investing in their timeshare. During our stay the minuses started to show up- very worn furniture in our room (varnish gone from top of chairs and cabinet doors), drawers off runners and cabinets that didnt quite shut and a frig that wobbled when opening and closing. The quiet pool nice Sunday and Monday but filled with loud families that didn't want to use family pool and this goes for the jaccuzzi's for the rest of the week. Finally they stretch ocean view which was 2 and half football fields for our room. One final plus room made up for the poor ocean view by being secluded and quiet. Would we stay here again maybe but not for what we paid for the week.

Stayed March 2012
Helpful?
6 Thank Rnothlich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 2 April 2012

The staff, especially the front desk staff and front desk manager, are VERY rude. They were totally unaccommodating to our needs. We had a family member get sick during the trip and the front desk staff went out of their way to NOT accommodate us. We wanted to leave early and they were going to charge us extra fees. They did not offer anything that would make the situation better. I will never return to this property and I urge everyone else not to as well.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kathrine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Waiohai Beach Club, responded to this review, 9 April 2012
Thank you for taking the time to provide a review on Trip Advisor regarding your recent stay at Marriott's Waiohai Beach Club. We apologize the (level of service) did not meet your expectations.

Your satisfaction is important to us. In order for us to appropriately address your concerns, please contact our Customer Care office at Marriott Vacations Worldwide via email at Customer.Care@vacationclub.com or at 800-860-9384.



Marriott Vacations Worldwide Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castle Rock, Colorado
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

A great place for families. The beach is close with wonderful sand. It was never crowded. Many pools so never crowded. Very kid friendly. Snorkeling is fantastic with beautiful fish. It was like swimming in the big tank at and aquarium. The staff was excellent and very helpful.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FLETCH1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, WA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 29 March 2012

We’ve stayed at the Waiohai seven times since it opened. The following are presented as my pros and cons. You might or might not agree. Just remember that they are not the observations of a one-time guest.

I also considered going into detail on what the Waiohai once was. But that’s pointless now. So, with minor exceptions, the comments below reflect my feelings solely on what the Waiohai is now (as of late March, 2012).

PROS:

The beach can’t be beat. Period. Beautiful, protected, good swimming, good snorkeling. And it’s just plain old nice to look at.

The grounds are pretty and well-tended.

The staff are friendly and helpful. They have, more than once, gone out of their way to accommodate special requests on our part. Note: They respond positively to courtesy and respect. They are not your personal servants. Treat them that way and you’ll likely regret it.

The 2-bedroom villas are roomy and generally well equipped (although most kitchen equipment is long overdue for an update).

The 2-bedroom villas also have washers and dryers. Handier than you would ever imagine - until you get there and go, oh, yeah.

The beds are comfortable, the units are air-conditioned, basic necessities (a one-pot coffee pack, shampoo, conditioner, and a 2-load box of Tide) are provided. The Marketplace - the on-site store - sells the extra necessities.

They recently upgraded to 42” flat-panel TVs which make hanging out in your room much more pleasant (although, see Cons for more info).

Wi-fi is free (see Cons for more info).

The beachside Honu Bar is a great place to have a drink and one of the usually very good sandwiches or wraps, and to watch the beach action. Going down there and taking an ocean view seat at sunrise during whale season (the bar isn’t open but the tables and chairs are there) can be the highlight of your trip. Especially if you’re enjoying one of the very good lattes served at The Marketplace in the morning.

The Honu Bar closes at sunset (more or less) meaning there aren’t drunks down there whooping it up until all hours as at some other resorts (see Cons for more info).

There is what they call the ‘relaxation pool’, a great place for adults to soak, get some sun, read, or just quietly relax, all the while removed from the frenzy of the main pools and beach (see Cons for more info).

The south shore has some of the best weather on the island. While you’re working on your tan at the Waiohai, it’s possible the guests at the swanky hotels in Princeville on the north shore are huddling in their rooms watching it rain.

There are some beautiful, and relatively easy shoreline hikes within a few minutes’ drive. Or walk, if you’re really motivated.

CONS:

Hallway noise is obtrusive. So is noise between rooms. We’ve heard TVs (DVD players come standard and some people apparently love watching Avatar at full volume at 11PM), arguments, slamming doors, etc, from adjoining rooms. And you can hear someone coming down the hall from several rooms (or is that blocks?) away.

Maintenance staff run floor scrubbers down every hallway, every day. If you’re old (like me) and like an afternoon nap, this can be a real distraction.

Housekeeping is a crapshoot. Especially on weekends when most guest turnover occurs. The day after we arrived we came back to our room at 3:30PM dead tired from a long hike to find housekeeping just getting started. Two days later the housekeeper basically kicked us out at 8:30 AM.

TV and wireless reception are spotty. We’ve stayed in rooms (like this trip) where wireless was great, but TV reception was marginal at best. And we’ve had the opposite.

The only prepared food available on the property is the bar food. It can be ordered at the bar or in the store, but it’s all the same stuff - breakfast burritos, burgers, wraps, etc. They used to have a very nice restaurant, but they closed it a few years ago because, as I was told, “It didn’t appeal to families.” So, if you want a nice meal out, you have to walk or drive off-property. There is a nice restaurant right next door at the Ko’a Kea, but it’s expensive. Other restaurants are a 10-15 minute walk or drive.

Unless you own mega-weeks (soon to become ‘points’) in the Marriott timeshare plan, you’ll spend a good part of your vacation walking to and from your room to wherever you’re going. The units close to the lobby, store, bar, beach, etc. are reserved for the big spenders. The rest of us hoof it from the hinterlands (with a small pro here - the hinterlands are a tad quieter).

While originally sold to potential timeshare buyers as a mid-luxury retreat for middle-aged vacationers looking for rest and relaxation (that’s the pitch we got while it was still under construction), it has morphed into something quite different. The best description I can come up with is it’s a Carnival Cruise on land. It is almost entirely geared toward family groups (grandparents, parents, kids), and younger couples traveling together in groups.

If your idea of R&R is waking up to the sound of a bunch of kids playing football on the lawn below your window at 6:15 AM, you’ll love the Waiohai.

If your idea of R&R is knocking back several drinks at the Honu Bar before sunset, throwing some steaks on one of the many on-site grills, and partying with your friends on the lanai until 10 or 11 PM, you’ll love the Waiohai.

If your idea of R&R is lying in the sun on a chaise lounge listening to the soft tropical breezes and the surf, having a quiet dinner, and going to bed at 9PM, you will NOT love the Waiohai.

I guess rules are made to be broken. The ‘relaxation pool’, mentioned above, was on this trip - despite printed rules to the contrary - often full of noisy kids, and partying adults.

The in-room safes are essentially useless. They’ll hold your wallet and your house keys, but they won’t hold your laptop. Or even your iPad. Heck, an iPod is a tight fit. And, if you do use it, you have to carry around a large, obvious key. The Waiohai really needs to upgrade to useable combination safes. (Possible pro: Although impossible to confirm, we were told there has never been a theft at the Waiohai. Still, I would sometimes rather not take the chance.)

WRAP:

That’s about it. You decide what does and doesn’t work for you. For us, the cons have over the years come to outweigh the pros. We will not be back to the Waiohai any time soon. If you go, I truly hope you enjoy it,

Room Tip: Do NOT take an "ocean view" room in Hale7. You'll be right over the public Po'ipu...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank OlympiaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Dorado Hills, California
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

This stay was our third here at The Waiohai Beach Club. Love the location, grounds, beach, pools and views (when you can get them). This stay my wife and I were enjoying our 30th Wedding Anniversary and brought some very good friends with us. I am a owner of a Marriott Timeshare in South Lake Tahoe and we traded for this stay at The Waiohai Beach Club. I am also a Platinum member of Marriott. I write all this to make a point. With all these items (Owner, 30th, Platinum) we thought we had very good reason to get a two bedroom (this is w we own a two bedroom Platinum in Tahoe) room with a beautiful ocean view. Well we did have one (there aren't very many rooms to offer a true Ocean view at this resort) but I REALLY had to work for it. Emails months in advance, follow up emails, phone calls before we left and when we arrived at the front desk reminded them of all my contacts with them. The room was in Hale 8 (Room 8134 bottom floor). We were towards the back of Hale 8 and had a view from our lanai of the Ocean and a pretty nice green area to put our chairs out to. I think that everyone who is planning to stay here has to understand that the way the resort is built there are limited full Ocean views. The resort is is built in a "U" shape with the bottom of the "U" towards the back. So you do have a view from you lanai/decks at the bottom of the "U" (only if your facing that way) but it's over the whole properly grounds and pretty far away from the beach and ocean. The only Hales that have true ocean views are eight and one. All in all we had a great time, staff is nice but you really have to work hard and follow through to get service you ask for completed. We had some very small issues with our room and they came quickly on one (successful) and a day for the other (they didn't fix the problem). I believed I read on another rating that management at this resort could use some improvement and I have to agree with them. The staff is a reflection of management and you should have to WORK so hard or really at all to receive great service. They need to work on this. It's kind of sad as this resort has a lot going for it. Like I wrote very nice location, great beach, nice villas (not near as nice as our villas in Tahoe), beautiful grounds (again not as nice as other resorts in Kauai) and close to eats things to do. All in all it's a nice place.

Room Tip: Villa's with TRUE Ocean views are in Hale eight and one
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PortugueseMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's Waiohai Beach Club

Property: Marriott's Waiohai Beach Club
Address: 2249 Poipu Rd, Poipu, Kauai, HI 96756-9534
Region: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Poipu
#3 Romantic Hotel in Poipu
#3 On the Beach Hotel in Poipu
#4 Business Hotel in Poipu
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Waiohai Beach Club 3.5*
Number of rooms: 238
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Also Known As:
Marriott`s Waiohai Beach Club Hotel Poipu
Marriotts Waiohai Beach Hotel
Marriott Vacation Club Poipu
Marriott Poipu
Poipu Marriott
Marriotts Waiohai Beach Club
Marriott's Waiohai Beach Club Poipu, Kauai, HI

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