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Marriott's Waiohai Beach Club
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Reviews (1,104)
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All reviewshonu barisland viewparking lotfull kitchenunderground parkingmarriott ownersrelaxation poolmarriott timesharetime shareko olinawater aerobicsstayed at the marriottkids activitiesgreat beachpools and hot tubssmall marketliving room
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761 - 766 of 1,104 reviews
Reviewed 6 April 2012

The suites are spacious - 2BRs + Living/Dining/Kitchen - and very comfortable. There are large flat screen TVs and DVD players (not that we ever had time to use them), a washer/dryer (very useful) and a well equipped kitchen - I made breakfast pretty much every day. And we loved the size of the hotel - not so small that there were no services but not so big that you had to fight for space on the grounds or in the many pools and spas on the property.

But the real draw is the location - it is AMAZING! The hotel fronts onto a reef protected portion of Poipu beach with swimming and snorkeling just steps from your hotel room. And the unique shape of the beach - there is a narrow sandy isthmus that projects out into a reef forming a T - creates a pair of sheltered lagoons that make it perfect for both swimming and snorkeling. We saw more fish - and more varieties of beautiful fish - than anywhere else on Oahu or Kauai (including two snorkel boat expeditions).

And Poipu itself is a wonderful place to be with some of the best weather on Kauai. It was also very nice to be a short walk from the Poipu shopping village (Roy's, Keoki's Paradise, etc) and the Casablanca restaurant across the street - having dinners where no one has to be the designated driver is always a win. And Koloa is quite close - a quaint little town where you can buy necessities or baubles as you wish.

I only have two provisos. The first is that this is a family oriented beach resort - if you expect sumptuous meals delivered to your room or hallways free of people returning from their snorkel/swim excursions then you have come to the wrong place. The second is that oceanview in 'hotel speak' means just that - not oceanfront.

  • Stayed: March 2012, travelled with family
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2  Thank Leo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

The plus was the resort was very clean (rooms and outside area), quiet building 4(room 4404) and great service from a professional staff. My wife, Sister-in-Law and myself came to stay and look into investing in their timeshare. During our stay the minuses started to show up- very worn furniture in our room (varnish gone from top of chairs and cabinet doors), drawers off runners and cabinets that didnt quite shut and a frig that wobbled when opening and closing. The quiet pool nice Sunday and Monday but filled with loud families that didn't want to use family pool and this goes for the jaccuzzi's for the rest of the week. Finally they stretch ocean view which was 2 and half football fields for our room. One final plus room made up for the poor ocean view by being secluded and quiet. Would we stay here again maybe but not for what we paid for the week.

Stayed: March 2012
6  Thank Rnothlich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

The staff, especially the front desk staff and front desk manager, are VERY rude. They were totally unaccommodating to our needs. We had a family member get sick during the trip and the front desk staff went out of their way to NOT accommodate us. We wanted to leave early and they were going to charge us extra fees. They did not offer anything that would make the situation better. I will never return to this property and I urge everyone else not to as well.

  • Stayed: March 2012, travelled with family
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5  Thank Kathrine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Waiohai Beach Club, responded to this reviewResponded 9 April 2012

Thank you for taking the time to provide a review on Trip Advisor regarding your recent stay at Marriott's Waiohai Beach Club. We apologize the (level of service) did not meet your expectations.

Your satisfaction is important to us. In order for us to appropriately address your concerns, please contact our Customer Care office at Marriott Vacations Worldwide via email at Customer.Care@vacationclub.com or at 800-860-9384.



Marriott Vacations Worldwide Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2012

A great place for families. The beach is close with wonderful sand. It was never crowded. Many pools so never crowded. Very kid friendly. Snorkeling is fantastic with beautiful fish. It was like swimming in the big tank at and aquarium. The staff was excellent and very helpful.

  • Stayed: March 2012, travelled with friends
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2  Thank FLETCH1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

We’ve stayed at the Waiohai seven times since it opened. The following are presented as my pros and cons. You might or might not agree. Just remember that they are not the observations of a one-time guest.

I also considered going into detail on what the Waiohai once was. But that’s pointless now. So, with minor exceptions, the comments below reflect my feelings solely on what the Waiohai is now (as of late March, 2012).

PROS:

The beach can’t be beat. Period. Beautiful, protected, good swimming, good snorkeling. And it’s just plain old nice to look at.

The grounds are pretty and well-tended.

The staff are friendly and helpful. They have, more than once, gone out of their way to accommodate special requests on our part. Note: They respond positively to courtesy and respect. They are not your personal servants. Treat them that way and you’ll likely regret it.

The 2-bedroom villas are roomy and generally well equipped (although most kitchen equipment is long overdue for an update).

The 2-bedroom villas also have washers and dryers. Handier than you would ever imagine - until you get there and go, oh, yeah.

The beds are comfortable, the units are air-conditioned, basic necessities (a one-pot coffee pack, shampoo, conditioner, and a 2-load box of Tide) are provided. The Marketplace - the on-site store - sells the extra necessities.

They recently upgraded to 42” flat-panel TVs which make hanging out in your room much more pleasant (although, see Cons for more info).

Wi-fi is free (see Cons for more info).

The beachside Honu Bar is a great place to have a drink and one of the usually very good sandwiches or wraps, and to watch the beach action. Going down there and taking an ocean view seat at sunrise during whale season (the bar isn’t open but the tables and chairs are there) can be the highlight of your trip. Especially if you’re enjoying one of the very good lattes served at The Marketplace in the morning.

The Honu Bar closes at sunset (more or less) meaning there aren’t drunks down there whooping it up until all hours as at some other resorts (see Cons for more info).

There is what they call the ‘relaxation pool’, a great place for adults to soak, get some sun, read, or just quietly relax, all the while removed from the frenzy of the main pools and beach (see Cons for more info).

The south shore has some of the best weather on the island. While you’re working on your tan at the Waiohai, it’s possible the guests at the swanky hotels in Princeville on the north shore are huddling in their rooms watching it rain.

There are some beautiful, and relatively easy shoreline hikes within a few minutes’ drive. Or walk, if you’re really motivated.

CONS:

Hallway noise is obtrusive. So is noise between rooms. We’ve heard TVs (DVD players come standard and some people apparently love watching Avatar at full volume at 11PM), arguments, slamming doors, etc, from adjoining rooms. And you can hear someone coming down the hall from several rooms (or is that blocks?) away.

Maintenance staff run floor scrubbers down every hallway, every day. If you’re old (like me) and like an afternoon nap, this can be a real distraction.

Housekeeping is a crapshoot. Especially on weekends when most guest turnover occurs. The day after we arrived we came back to our room at 3:30PM dead tired from a long hike to find housekeeping just getting started. Two days later the housekeeper basically kicked us out at 8:30 AM.

TV and wireless reception are spotty. We’ve stayed in rooms (like this trip) where wireless was great, but TV reception was marginal at best. And we’ve had the opposite.

The only prepared food available on the property is the bar food. It can be ordered at the bar or in the store, but it’s all the same stuff - breakfast burritos, burgers, wraps, etc. They used to have a very nice restaurant, but they closed it a few years ago because, as I was told, “It didn’t appeal to families.” So, if you want a nice meal out, you have to walk or drive off-property. There is a nice restaurant right next door at the Ko’a Kea, but it’s expensive. Other restaurants are a 10-15 minute walk or drive.

Unless you own mega-weeks (soon to become ‘points’) in the Marriott timeshare plan, you’ll spend a good part of your vacation walking to and from your room to wherever you’re going. The units close to the lobby, store, bar, beach, etc. are reserved for the big spenders. The rest of us hoof it from the hinterlands (with a small pro here - the hinterlands are a tad quieter).

While originally sold to potential timeshare buyers as a mid-luxury retreat for middle-aged vacationers looking for rest and relaxation (that’s the pitch we got while it was still under construction), it has morphed into something quite different. The best description I can come up with is it’s a Carnival Cruise on land. It is almost entirely geared toward family groups (grandparents, parents, kids), and younger couples traveling together in groups.

If your idea of R&R is waking up to the sound of a bunch of kids playing football on the lawn below your window at 6:15 AM, you’ll love the Waiohai.

If your idea of R&R is knocking back several drinks at the Honu Bar before sunset, throwing some steaks on one of the many on-site grills, and partying with your friends on the lanai until 10 or 11 PM, you’ll love the Waiohai.

If your idea of R&R is lying in the sun on a chaise lounge listening to the soft tropical breezes and the surf, having a quiet dinner, and going to bed at 9PM, you will NOT love the Waiohai.

I guess rules are made to be broken. The ‘relaxation pool’, mentioned above, was on this trip - despite printed rules to the contrary - often full of noisy kids, and partying adults.

The in-room safes are essentially useless. They’ll hold your wallet and your house keys, but they won’t hold your laptop. Or even your iPad. Heck, an iPod is a tight fit. And, if you do use it, you have to carry around a large, obvious key. The Waiohai really needs to upgrade to useable combination safes. (Possible pro: Although impossible to confirm, we were told there has never been a theft at the Waiohai. Still, I would sometimes rather not take the chance.)

WRAP:

That’s about it. You decide what does and doesn’t work for you. For us, the cons have over the years come to outweigh the pros. We will not be back to the Waiohai any time soon. If you go, I truly hope you enjoy it,

Room Tip: Do NOT take an "ocean view" room in Hale7. You'll be right over the public Po'ipu Beach Park parking lot, where the "Let's park and party and play rap music through our 600 watt car stereos until the police kick us ou at 1:00AM" crowd likes to hang out. Get "island view" in Hales 2, 6, or 7 if at all possible.
  • Stayed: March 2012, travelled as a couple
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20  Thank OlympiaSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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