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“Sunrise Bike Ride - Fun, But Didn't Deliver On Promises”
Review of Mountain Riders

Mountain Riders
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Maui Haleakala Day Bike Tour
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Maui Haleakala Self Paced Bike Tour
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Maui Haleakala Sunrise Bike Tour
Certificate of Excellence
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Reviewed 14 November 2011

I took the Sunrise Bike Ride - you are taken up to the summit of Haleakala to watch the sunrise, the go back down to approx 6500 feet & bike down the mountain. While the experience was once-in-a-lifetime & I am very glad I did it, the company didn't exactly deliver on it's promises. The reason I chose this company was because they said the "ride the full way down to the ocean" But we didn't. We stopped in the town of Paia, less than 1/2 mile past where we saw a competing company stop. In addition, I didn't think the bikes seemed that well maintained. Many had rust on them & the first one I was given was very wobbly & the brakes did not fully stop the bke, even when I squeezed the all the way. The second bike had a weird clunking sound. Another person on the tour also switched out his bike.
Our driver was great, but the guide was very hyper & didn't really listen to people's questions or comments. Also, we were told that we'd be going 18-25 miles per hour, but we were later told we reached speeds of 40 mph. With all the switchbacks, etc., this speed would not be ideal for someone who is not a regular bike rider.
Also, they didn't really give much in the way of information about the area, geography, etc. When I was watching the sunrise, there was a group next to me with another company & their guide was giving them a ton of interesting info.
There was only one stop made for pictures, just a couple of miles from the beginning of the ride.
I am giving this 3 stars due to these issues, although the experience of seeing the sunrise at 10,000 feet up & riding down a mountain really was incredible.

Thank Cyndi1C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 - 369 of 425 reviews

Reviewed 2 October 2011

This company was by far the choice for my husband and I. The excursion was broken down into small groups, from what I hear no more than 12-15...ours was only 8 including the both of us. Travis, the guide, was very informative and easy going. The van driver was very courteous, and always obliged the picture requests. I would not recommend renting a bike and going it alone if it is your first time down Haleakala...it could be dangerous even if you are experienced. Mountain Riders is the ONLY company that starts at the top and goes 26 miles all the way down to the hippy town of Paia. Heed their advice, and dress warm...warmer than you think you would need to in Hawaii. At high altitude and early in the morning it can be quite cold. The van that follows through the duration of the ride allows you to shed clothing as time passes and the temperature rises. There are many other companies to go with, but no other has such small groups and goes all the way down. A must do on Maui!

1  Thank Stacy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2011

The bikes were old and not safe. The guides only wanted to get done to get their tip and drop us off. The breakfast was cold coffee and stale breads - yuck!. The Fabio guide needs to grow up and get a real job. I felt like we were on a race and could not enjoy any of the views. They had no concern for their customers, dirty gloves, smelly jackets that have never been washed. Stay far away from this company and save your money and your life!!!!!!!

2  Thank IRE r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

I hate going without enough sleep and fact I was regretting the 2am wake up call all the way up the mountain. However by the time I saw the beautiful sunrise and was riding down the mountain, I realized I would have been sorry not to have done it. This trip is well worth the deprivation. True the coffee and muffins are a poor breakfast, I was glad I drank coffee from the hotel room. However, I felt safe and had a great time. My breakfast burrito at our stop was good and riding through the pineapple and sugar cane fields down to the beach was amazing.

1  Thank travelingaunt59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

Did the mountain riders bike down haleakala and sunrise on our trip to Maui. It was definitely a lot of fun. Might not be good for small kids, older people, or anyone unsure of self on a bike. Steep terrain with many curves. They have one man leading all riders and one in van that blocks traffic from behind. You can stop and ride in van at any time if u need to. Have to ride single file...no side by side. Staff was very good. Very concerned with safety and making sure everyone was having fun. Stopped several times does pics. Rode all the way down to ocean. Definitely should check it out!

2  Thank waterloggedtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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