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“Overpriced” 2 of 5 bubbles
Review of Westin Maui Resort And Spa

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Westin Maui Resort And Spa
Ranked #18 of 31 Hotels in Lahaina
Certificate of Excellence
Houston, Texas
2 reviews
“Overpriced”
2 of 5 bubbles Reviewed 7 April 2012

Even by Maui standards this place is expensive for what you get. I don't mind paying for quality, but it's not here. The rooms are poor and outdated, the service was okay, and the food was very expensive and average at best quality. The only bright spot was the waterslide and pool area. I would recommend spending you're money elsewhere.

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at Westin Maui Resort And Spa, responded to this review, 3 May 2012
Thank you for your review. We have shared your comments with our leadership team and we will explore solutions to improve these experiences for our guests. We trust that Maui made a perfect backdrop for your vacation. We hope to welcome you back to the islands soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,839 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,302)
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English first
Los Angeles
1 review
4 of 5 bubbles Reviewed 6 April 2012

We have been lucky enough to have stayed at the Westin Maui 3 of the last 4 years. First in 2009 for our Honeymoon, 2011 for fun, and 2012 for our Babymoon. Each time we have been happy with the overall customer service and amenities and the hotel itself is beautiful. But the highlight of our stays have definitely been the staff at the adult pool. While all the guys at the bar are great, we especially enjoy hanging out with Jerome, Eddie and Keoki. They make great drinks, always offer the bar snacks and make good conversation. When we're lounging on our chairs (which is most of the time) we love chatting with our good friend Lupe! She is super friendly and helpful and always keeps everyone in the pool area happy with drinks and food. The next time you're in Maui, I would definitely suggest staying at the Westin...and make sure you see Lupe and the guys at the adult pool!

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hfong01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenview, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 April 2012

Stayed March 27-April 3.
I booked the mountain view w/connecting rooms, and got the parking lot view on 3rd floor, and very close to the elevator. Not good, especially because we have 4 children. So sleeping was difficult.
Pro:
Best location on kaanapali beach, also great soft sand on the westin beach area. (right in the middle of the beach stretch, also next to Whalers Village Shopping center. There is a food court (Mcdonalds express, Nikki's pizza,( that place has GREAT FOOD) Subway, Yogurtland & a Chinese place. Bunch of great restaurants also right there, Leilani's, Hula Grill and Cane & Taro. Good shopping too. Picked up a new purse from Louis Vuitton store:)
Westin breakfast buffet about $28 per person/ $14 for children 12 and under. Very good & very yummy!
Beautiful pools, (water could be warmer)
Snorkel at Black Rock. About a 15 minute walk by the Shearton. Your can charge to your room from that hotel which is very convenient.
Pretty grounds with waterfalls and bridges. There are pink flamingo's, different birds, colorful fish in the ponds, white swans and even one black swan.
Everyone working at hotel seemed very nice and welcoming.

Con:
Housekeeping could be better.
Other Westin's I stayed at, rooms were much cleaner.

On another note...we walked along the board walk and noticed that the beach in front of Hyatt is very rocky.

Room Tip: When dining at Ono for the breakfast buffet ask to sit by the ocean. So great to eat with a view lik...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GoodCoffee76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
3 of 5 bubbles Reviewed 6 April 2012 via mobile

We always stay at Westins and this one is in need of some TLC. Service has been very good and the rooms are a little tired as compared to what we are use to. Kids love the pool and water slide. Spa was nice and their is some construction going on.

Overall I think this is overpriced for what you get. When Easter brunch is $60/pp, that's a little bit ridiculous in my opinion.

Stayed April 2012
Helpful?
Thank 12Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at Westin Maui Resort And Spa, responded to this review, 3 May 2012
Aloha 12Bob- We appreciate your review, mahalo! We are delighted to read that your family enjoyed our aquatic features! You feedback is important to us and we have shared your review with our teams. Again, thank you for your review and we look forward to welcoming you to our islands again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 5 April 2012

Had a great time on our honeymoon @ the Westin. Everyone went out of their way if we had any questions or needs during our 10 night stay.

We would start every morning with the breakfast buffet at Ono, which was delicious (put the whipped maple butter on everything), then we would head out to the pool area. Since we were on our honeymoon we went up to the adult pool at the top everyday. There is plenty of shade, a hot tub, and more importantly a bar.

Speaking of the bar, our trip was made so much better by the staff at the adult pool, especially Jerome. We would spend almost every shift he worked sitting at the bar and just talking about our trip, Hawaii, etc... We had a blast with Jerome. The worst part about going on vacation and meeting great people is not being able to take them back home, but we would have kidnapped him. Thomas and Eddie were also very good company at the bar, and the waitresses were also very nice.

I would HIGHLY recommend the Westin to anyone looking to come to Maui.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 April 2012

Nice hotel but the front desk and the spa never answer the phone or call you back. When the concierge found out I wasn't with my wife, she wouldn't let me do the time share tour (which I didn't want to do anyway) and couldn't get me out of the chair fast enough, even though I was asking where was the best place to snorkel.

I just waited in line for 20 minutes to get a key for my room. There were only two people at the front desk with nine people waiting. Twice they allowed other people to cut the line for towel keys....while I waited for a room key!!

The pool and beach are nice, lot's of activities. And the beds are comfortable...but the service sucks.

I called the front desk twice and let it ring over 40 times and then called the operator and asked what was going on. She said she would contact the front desk and have them call me back. Thirty minutes later....still no call. I decided to walk down to the front desk. When I got there, there was NOBODY in line with 4 people behind the counter.

When i told the guy behind the desk about the two phone calls and the no call back, he shrugged his shoulders and simply said "we were busy"....in a tone that really said "yeah, so what"

So if you have been to other Westins and have had the excellent service they provide all around the world, don't expect it here at the Westin Maui and you'll be fine.

Did I mention they didn't clean our room until after 4:00?!

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at Westin Maui Resort And Spa, responded to this review, 3 May 2012
On behalf of The Westin Maui Resort & Spa, thank you for your feedback. We do apologize that we did not meet all your expectations but rest assured your feedback is important to us. Your comments will be communicated to the respective managers and departments. Again, thank you for sharing and we hope that you’ve enjoyed everything Maui has to offer. Aloha!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
phx
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

We sat outside and had a wonderful dinner and enjoyed the beautiful view from their outdoor beach front restaurant. We were staying at the Hyatt down the beach but walked over for dinner that night and were so glad we did. Our waitor, John, was wonderful and really knows how to treat people. We also talked to the manager (don't remember his name) who was also so professional and friendly. Its nice to have good service when you are out and they were awesome. I plan on going back on my next visit to Maui.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank carol a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Maui Resort And Spa

Property: Westin Maui Resort And Spa
Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Lahaina
#6 Business Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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