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Sheraton Maui Resort & Spa
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Reviews (4,592)
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1,936
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13 - 18 of 4,592 reviews
Reviewed 2 weeks ago

Our family had the best spring break at Sheraton Maui Resort and Spa! Staff members at this hotel are the nicest you will find anywhere. I highly recommend the fireside s'mores if you are traveling with kids - so beautiful to sit out under the stars near the beach and enjoy a tasty treat. The grounds were well kept and room was spotless. Already looking forward to our next trip back to the best hotel on Ka'anapali Beach!

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank klintkolbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 1 week ago

Aloha klintkolbu,

Mahalo for sharing your experience with us! We are thrilled to hear that you enjoyed our beachside s'mores roasting during your stay with us. We agree that it's a really fun experience for families to enjoy, especially while watching a picturesque Ka'anapali sunset! Mahalo for choosing Sheraton Maui during your recent visit to Maui. We look forward to welcoming you back again in the future!

Warmest Aloha,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Sometimes you go to a place and feel welcome. The Sheraton Resort and Spa don’t care if you come or go! They want you to arrive. Nothing else! Starwood platinum on our wedding night and they were hopeless. Like honestly the worst service we’ve had in Maui in 15 years. That means saying we have an excellent room for you then the facing the parking lot! Then hey want to celebrate? Ordered a day in advance the champagne think it showed up? Nope....they will take your money treat you terribly then tell you sorry we are so busy...never again guys! I’ve stayed at other SPG properties like Honolulu or any where in Hawaii!!! Don’t stay at the Sheraton Maui so much money for such aweful service!!!

Stayed: April 2018, travelled as a couple
3  Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 2 weeks ago

Aloha Greg T,

Congratulations on your recent nuptials! Thank you for being a loyal platinum member and for taking the time to share your very important feedback with us. We are so sorry to hear how disappointing your stay was. We would appreciate it if you could reach out to us at sheraton.maui@sheraton.com with more details so we can share with our management team.

Warmest Aloha,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

With lots of hotels to chose from it was hard to decide which one to go with. In the end we went with the Sheraton which we didn't regret for a minute. At the end of the beach and next to the Black Rock there was little thru traffic from other hotels so it was relatively quiet and a short walk down to the beach to snorkel with huge turtles and colorful tropical fish. Although the hotel is need of a makeover which I believe they are doing, the hotel has charm and character despite it's size. Impeccably landscaped grounds, pleasant and helpful staff and a sense of calm and relaxation. No blasting music or entertainment beyond the quiet acoustic guitar player in the evening with a traditional Hawaiian dance from a beautiful older lady while the younger generation were lighting the numerous torches spread out all over the hotel grounds helping make a wonderful atmosphere and look every evening. We stayed for 6 days and went whale watching; visited the dormant crater; the road to Hana and great walks to Lahaina, the quaint town nearby. I would highly recommend all those activities.
So if ur looking for a quiet and relaxing vacation with beautiful views, building 3 on the 6 th floor was just perfect. Spacious room, a bit tired but very clean.

Stayed: March 2018, travelled with family
Thank OsloTelAviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed at the Sheraton for 9 days. The scenery is beautiful, the hotel could and is updating itself. Staff not overly friendly, the shuttle drivers associated with the resort were the most friendly.
Breakfast the only day we ate in the resort was $90USD for two and was a buffet.
We arrived 1030pm and there wasn’t a bar or restaurant open to get a snack or drink. Good thing we had the forethought to buy duty free, pop machine and ice were available.
There was no beach due to high tides so that was disappointing. However farther down the beach there was room for beach chairs yet none of the resorts had chairs set out. Not sure if this is because beaches are public. Either way travel to spend time on the beach, listening to the ocean and whale watching. All available without a chair.
Went into Lahaina many nights for dinner. Every restaurant we ate at was awesome staff included, very friendly offering advice on where else to eat along with what to do to make the most of our trip.

Overall was okay, bucket list ✅ no need to return.

Stayed: February 2018, travelled as a couple
1  Thank DScyrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 2 weeks ago

Aloha DScyrus,

Mahalo for taking the time to share your experience. We are so sorry to hear that your stay was not up to your expectations and for the lack of customer service you experienced. We appreciate your honest feedback and will review it with our management team. We look forward to welcoming you back for a five star stay on your next Maui vacation.

Warmest Aloha,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Disappointed with the overall experience. Paying >$800+ CAD per night I was expecting quite a bit more value. We stayed at the Aston at the Whaler a few hotels down which was both cheaper and nicer than the Sheraton. Would not recommend staying here.

Pros:
Good location, nice pool, close to black rock, decent restaurants.

Cons:
Very outdated hotel rooms (felt like I was staying at a 2 star hotel)
Poor overall experience with hotel front desk. Power went out at the hotel and we got stuck in the elevator shaft... very little help or empathy from front desk staff.
Poor value for what you a paying for. Several hotels are cheaper/ nicer down the Kaanapali beach strip within walking distance.
Very small balcony.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 2 weeks ago

Aloha Michael L,

Thank you for taking the time to share your honest feedback. We are sorry to hear that you were disappointed with your overall experience, and apologize for the lack of customer service you experienced. Your valuable feedback will be reviewed by our management team and used as a tool to better serve our future guests. We hope to have the opportunity to welcome you back again in the future and provide a five star stay.

Warmest Aloha,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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