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All reviews mauka makai pool bar photography session bedroom villa cultural center resort view master bathroom full kitchen time share timeshare resort parking garage breakfast vouchers beautiful resort lounge chairs kids club great place for families valet guys
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Reviewed 4 weeks ago

We just stayed here for the first time and have mixed feelings, mostly good. First, the good. The facility is relatively new, having opened in the last couple years. The staff is very nice, pleasant, and helpful. The crew at the front desk was great! We stayed in a two-room villa, which was roomy and had all the luxuries of a nice apartment. We really like the large bathrooms! The snorkeling at the beach directly outside the hotel is pretty good, and even better in front of the Westin Ocean Villas right next door. The beach services manager did a great job of addressing two couples who were extremely loud and spewing offensive and foul language around the pool, and we appreciated her professionalism.
However, we found the pool/bar/restaurant configuration at Nanea to be less than optimal. They only have one pool, and it's not extremely large. The result is that everyone is compressed into one pool, including infants in diapers, toddlers, teens, drunk adults, people playing catch with balls, obnoxious people, well-behaved people, etc. The facility has one bar, located one step outside the pool, which means that people bring their drinks into the same pool with everyone else. The TVs in the bar can be heard across the pool area, adding to all the noise. There's one restaurant, which is connected to the bar in the same area. The facility has two hot tubs, both of which are in the single pool. The deck area also compresses people around the single pool with up to three rows of tightly spaced lounge chairs. The overall feeling is a noisy, busy, crowded area that was not very relaxing for us. We spent most of our 'pool' time in another area of the resort that was more quiet and relaxing, but is tucked away into a corner of the facility with no view of the ocean.
We have stayed at the Westin Ocean Villas (North and South) in the past and prefer the pool layout in those facilities over that of Nanea, so we will probably return to North/South next time we return.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNanea, Guest Relations Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 3 weeks ago

Aloha Brian D!

Thank you for sharing such a detailed review of your stay.
I will be sure to share your feedback with the food and beverage department, pool service, and all other corresponding departments.
Should you choose to return please reach out to a front desk manager to assist with your stay.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Grounds are great! Everything was very clean on the grounds. Market is limited with food on hand. Hard to get a view with a 1 BDRM Villa. Rae in the Pool services area is GREAT! Damon in the Pool Bar is AWESOME! Bar Menu items are varied and everything we tried was very tasty!

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jacquelinehV5563RQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNanea, Guest Relations Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 3 weeks ago

Aloha jacquelinehV5563RQ!

Mahalo for your review. It is wonderful to hear that you enjoyed yourself and had such fantastic experiences with Rae and Damon, I will be sure to inform them of your kind words. Thank you for staying with us.

Malama pono

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Reviewed 4 weeks ago

We booked with Costco Travel for a one bedroom partial ocean view. The resort upgraded us to a two bedroom partial ocean view. The room was beautiful and a treat for my husband and me, as well as our adult daughter. The grounds are beautiful and very well maintained. The pool area is very popular and I can see how this would be a very busy place in the summer, especially, because it is perfect for children. We appreciated that it was a little more calm at the time we booked. The room is very spacious, well appointed and comfortable. Having a kitchen is very convenient. In addition, because of tropical storm Olivia we requested to extend our stay by one night. The resort not only extended but allowed us to retain our room, which we greatly appreciated. The few meals that we ate on site were great, especially the pool bar when we first arrived. The breakfast buffet, as others have mentioned, could be enhanced a bit. But since we had a buffet coupon for not using room service, we felt that offset the food. We rode the convenient shuttle to the Whalers Village and also used their excellent valet services. Being so close to the Whaler's Village and Lahaina, as well as the walking trail alongside the water is very fun. I really wish we'd had more than three nights there. I didn't feel we experienced all that there was to offer in the area so hope to return in the not too distant future. The storm slowed us down for a day, but even people-watching and storm-watching from our room overlooking the pool was fun.

Stayed: September 2018
Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNanea, Guest Relations Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 3 weeks ago

Aloha A R!

Mahalo for taking the time to share your experience with other travelers!
We are very pleased to hear that you enjoyed yourself.
Have a wonderful year and we hope to see you again.

A hui hou!

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Reviewed 4 weeks ago via mobile

We had a great photo shoot with Blinnk Photography on site. Great with the kids, Gemma the photographer was fun and professional, experience was easy and worth it. We recommend it to anyone staying at the hotel.

Stayed: September 2018, travelled with family
Thank The4Mahonys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNanea, Guest Relations Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 4 weeks ago

Aloha The4Mahonys,

Mahalo for your fantastic review of Blinnk Photography and Gemma, I will be sure to inform her of your positive recommendation.
Have a wonderful year and we hope to see you again.

A hui hou!

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Reviewed 4 weeks ago

We got 2 bedroom villa, the room/bathroom itself is gorgeous and equipped with stuff you need (detergent, laundry stuff, pots/pans etc) so that was great. Though for some reason, there's this construction/banging noise at 5.30am for many days (we were in building 4). The noise was loud for the first two day, thought of telling them but waited til day 3, no more noise until the very last night. So we got woken up 3 out of 7 days around the same time 5.30-6.00am.

The pool area is great, very accessible to the beach as well. There are a lot of beach chairs and pool towel service is right there (you can rent boards/floaters/snorkeling gear there as well). The area is very family friendly, therefore a lottt of kids running around, even at night. So don't hope and try to go there and be romantic with your partner until 2am in the hot tub. Pool area bar makes great drink but horrible service, you will need to wait awhile for everything. Happy hours are 3-6, $8 Mai Tai instead of $13. Don't order food there, very overpriced and pretty bland.

Don't fall into their timeshare presentation just for $100 credit. It's not worth 1.5 hours of your time. They will try to sell you, hard. Don't fall for their "promotion" and "incredible incentive".

Overall, great room/resort area and location. View from the lobby is gorgeous especially at sunset. Don't eat anything there, drive up 5 min to Lower Honoapiilani Rd, so many great place to eat with half the price.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank MAHATTANAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNanea, Guest Relations Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this reviewResponded 4 weeks ago

Aloha MAHATTANAT,

Mahalo for taking the time to share your experience with us. It is wonderful to hear you had such a nice time while staying with us. And thank you for your great comments on your restaurant experiences. I will be sure to share your kindness with the food and beverage team. Although, it is unfortunate your stay was less than perfect. Please accept my apologies for the 'noise' and the pool bar service.
Upon return please reach out to a front office manager so that we may assist with a more elevated experience.

Malama pono

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