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“This place is awesome” 5 of 5 bubbles
Review of Aston Kaanapali Shores

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Aston Kaanapali Shores
Ranked #14 of 31 Hotels in Lahaina
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“This place is awesome”
5 of 5 bubbles Reviewed 5 April 2012

Great location,lovely pools,Got upgraded to the PH floor with no xtra cost,supermarket and resturants across road,$2 all day bus a 2min walk away,Lovely CLEAN apartment,beautifull views,Watched whales from our balony.Nice walk to Whalers village along the Beach walk.Staff where the best I have ever come across.

Room Tip: We had room 919 awesome,just dont get a back room that over looks the carpark with a wee ocean view...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank didee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,372 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (600)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Ponoka, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 April 2012

This was our 3rd stay with an Aston property (1st time at this location) and the 3rd time we were very happy (3 for 3!). The staff from the initial reservation, to those who greeted us upon check in, to the those who took care of the property (gardens and rooms) were all professional, polite and friendly. It was like staying at a good friend or close family member's home. We felt safe, secure and well taken care of. We stayed there from March 20 - April 3 and it really made our family vacation (again). We've stayed at 2 different Aston properties in Oahu and the experience was the same. Great value, great rooms, great staff, great location. Not sure what else you need on a great location?

Room Tip: Work with the reservation staff at the resort to find the room that suits your needs/budget.
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonesy110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

This hotel is very comfortable with very spacious rooms and all the comforts of home with washer and dryer and kitchen with oven/fridge, dishwasher etc.

The pool is very nice as the beach in front is a little too rough and there is also a lot of rocks. If you want to use the pool when it is nice and quiet - try the early morning as there are no kids around. This is a family resort so be prepared for this if you are not travelling with a family.

The beach house restaurant is very good and the service is great. The shuttle buses are great for getting to Whalers Village and Lahina and I do recommend a whale watching tour. The shuttle buses are only a dollar also and two dollars for an all day pass.

All in all, great hotel and location and I would recommend this hotel to my friendsd and family.

Stayed April 2012, travelled solo
Helpful?
1 Thank guch007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
utah
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Great condo with all the amenities that we wanted. Sandy beach just steps away. Rooms are comfy and roomy. Ours was on top floor and most of the time quiet. Nice restarant onsite for a breakfast, lunch or dinner. We will definitely return.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tba57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

The hotel hallways are so breezy, you feel like you are outside, when you are really inside. View of the ocean from the balcony. Beach out is front was pretty good. Snorkeling is ok in front, but nearby there are 4 beaches within about 5 minute drive that have amazing snorkeling! Two tennis courts on site in very good condition. Room nice and clean. I loved the free dvd cards. We watched a new great movie every day. Very convenient to the grocery store nearby. Myna birds were interesting, but didn't really bother me. Had a great stay, wife and 5 kids!

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SchnozzMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

We enjoyed our stay here, it was for my wife and i to renew our wedding vows. The wedding planner was very helpful, and except for a large portion of the beach being washed away from recent rainfall the ceremony was very nice. Like everywhere in Hawaii the stay here was very expensive. Compared to the resorts of our relatives who stayed at nearby hotels our pool was very clean. We had no problems with booking the events we wanted to from the Expedia reps at the lobby, but looking back we would not have bothered listening to the 2-hour Time Share lecture, despite being told it was not a time share, and told by the staff that it received very positive prior feedback (I found that very hard to believe), just to save a few dollars on the car rental.

Overall, we were very happy with the service and facilities at this hotel.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Logarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Point, Oregon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 April 2012

It's April 1st 2012 and this is not an April Fools Joke. We just returned from a fabulous 2 week Hawaiian Spring Break Holiday with the entire family. This was our first stay at the Aston Shores and although a great location in Kaanapali there were a few things they fell way short of our expectations for the $500 a night price tag for our oceanfront two bedroom condo. First, let's talk about the exterior and common areas. The staff did an excellent job of maintaining these areas and the grounds were beautiful. We noticed the pools could have been cleaned better. My boys and I took an early am diving class and I noticed right away the pool cleaning was lacking. Overall the exterior look and feel is pretty good. The only thing I would suggest is that they paint the exterior to give it a fresher, cleaner feel. The hallway carpets and paint could also use a refresher as well.

Our unit had a wonderful wrap around balcony with 180 degree views of the water and beach. All these units are privately owned and the management is responsible to maintain and clean them and on this they fell way short. The furnishings had a lot of wear and tear, some of the vertical blinds were broken and non-operational, some of the furnishings were sun bleached and the overall cleanliness of the unit was poor. To be honest the cleaning staff didn't really seem to care . Some days we had service, others we didn't, some times we had enough towels and supplies, and other times we had to make requests for what we needed whether it be paper towels, dish washing soap, or emptying the trash. Broken lamps were stored in one of the closets, the interior had a lot of wear and tear on the paint job, the bathroom sink fixture was loose and because of no fans the ventilation was poor therefore the sinks had a mildew/mold smell.

The service poolside was also inconsistent. Some days there was an attendant taking orders and other days he was nowhere to be found. I would ask to see a menu and never receive one. The other negative thing I would say it that we felt pressured to book activities directly through them. They do a daily "orientation" about all the tours available and then try to get you to commit right then and there as to what you would book. For example, we wanted to do a Luau and ended up saving quite a bit of money booking through a discount vendor so it pays to shop. You won't get much of a discount on zip lines but you can often get a free ticket for kids 12 and under on certain activities, or save by getting free rentals on snorkel gear, boogie or paddle boards by booking with Snorkel Bob's or one of the other island rental services.

All in all it was a great trip but I would recommend the Aston really take a good look at the housekeeping and guest services as they could really use an overhaul.

Room Tip: Rooms higher up on north side are quieter
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rand4679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this review, 3 April 2012
While we thank these visitors for sharing the feedback on their experience, our records indicate that they did receive housekeeping services daily, with the exception of one day when they had a "Do not disturb" notice posted on their door. In fact, there were several days during the stay in which they received more service than normally provided at their request. We will certainly revisit the level of cleaning with the individuals involved in this specific instance to ensure that they are meeting our high standards moving forward. We take pride in our more typical level of service at the resort and are known to provide efficient, effective and friendly service.

Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston Kaanapali Shores

Property: Aston Kaanapali Shores
Address: 3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9414
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Lahaina
#11 Family Hotel in Lahaina
#13 On the Beach Hotel in Lahaina
#14 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston Kaanapali Shores 3*
Number of rooms: 463
Official Description (provided by the hotel):
Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services. Enjoy the beauty of expanse ocean views and direct access to the beach. Amenities include complete kitchens, WiFi, onsite cultural programs, an activities desk for off-site arrangements, and a year-round kids program, Camp Kaanapali. This self-contained property boasts 2 swimming pools, a beachfront restaurant and bar, fitness center and spa featuring an indoor/outdoor massage service. All of these great amenities and services combined with an exceptional guest service staff make for an unforgettable vacation and the experience of true Aloha Spirit. ... more   less 
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Also Known As:
Aston Hotel Lahaina
Aston Hotel Kaanapali Shores
Kaanapali Shores Maui
Aston Kaanapali Shores Condos
Maui Aston Kaanapali Shores Condominiums
Maui Resortquest Kaanapali Shores
Kaanapali Shores Hotel
Resortquest Kaanapali Shores Maui
Kaanapali Shores Resort
Aston Kaanapali Shores Maui/Lahaina

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