We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nicer than expected. Nice view. Hidden fees.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Aston Kaanapali Shores
Ranked #14 of 31 Hotels in Lahaina
Certificate of Excellence
Reviewed 23 April 2012

This was one of our Honeymoon stops in Hawai'i and we were both pleasantly surprise of the size of the room and the view. We were in room 508.

The stay started off poorly though. When we arrived we were told that there was an extra $10 a day resort fee and a $9 a day parking fee. I was pretty livid. Why not just include that in the charge to begin with? After I calmed down the rest of the stay was pleasant.

The single room is pretty large and the view was very nice. The grounds are quite lovely too. We took advantage of the Expedia employee that was there daily and did scuba diving, zip lining, and a puddle jumper to the Big Island. But most of all, all we did was lounge on the beach.

This is more of a family oriented resort.

Room Tip: Higher floors have better visibility to the ocean.
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Sleep Quality
    • Cleanliness
Thank CrueDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2BFair, Manager at Aston Kaanapali Shores, responded to this reviewResponded 24 April 2012

Wonderful to read that these guests enjoyed their stay with us. We were sorry to read that they were not aware of our fees. We know how disappointing surprises can be, and with that in mind try to communicate the existence of the fees in all our advertising and on our Website. We will attempt to trace the origin of their reservation to see if this got missed somewhere. Mahalo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,655)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,487 - 1,493 of 2,655 reviews

Reviewed 23 April 2012

Just back from Hawaii, what a beautiful place it is. Pristine, clear blue/green waters, magnificent whales, green sea turtles, heaven on earth. So what a let down staying at Aston Kaanapali Shores was.
We were transferred from the airport to the hotel in a large bus that was too big to pull up at reception so we were dropped off on the side road and had to get all our bags to the concierge desk ourselves. You would think the hotel knowing the bus drops off guest is too big would have the times of arrival and ensure the concierge comes over to help with a trolley, so it was not a good start to our holiday. The reception staff couldn't even offer a smile and just wanted to get us processed and moved on.
Beware you are charged an extra US$10 per day "amenity fee" which was supposed to cover replenishment of in room tea/coffee, newspaper, use of safe, DVD's etc. You have NO choice but to pay this fee. Then if you have a rental vehicle you get charged just under US$10 per day to park.
Yes the room was two rooms, bedroom and lounge/kitchen with a balcony. It was clean and tidy, kitchen good, but it is dated. The furniture leaves a lot to be desired, very strange not appealing. At least it is spacious and does have a washing machine/dryer. Lousey pillows and the lighting throughout is a disgrace, especially in the dark bedrooms.
When we went up to our room, we were travelling with another couple and the request for rooms to be close was not met but can understand it would be hard to fulfill. Very disappointed our king size bed was not delivered upon even though it was noted as a selling point in our itinerary For the first 3 days I had to complain to reception that Clean towels were not left, trash not emptied, tea/coffee refills not left, when I rung housekeeping to inquire where the mugs were I was told in no uncertain terms to check the dishwasher as it may need to be emptied!!! Hello I am on holiday!! I will say on check out and a reminder to reception of all the issues we had they wrote off our US$10 daily charge which was appreciated.
If you do stay here across the road is a great supermarket for you to stock up on called Time Supermarket. Its great and sells heaps of tourist stuff, food, grog (very cheap). Java Jazz is a great restaurant near the supermarket and the food is really nice and fresh, they also have All day breakfast They have some good music going to, so don't forget to try this place out.
We also ate several times at the Beach Club restaurant within the property, nice food and good waiter service but they won't take bookings for parties under 6people or if you are classified a "home owner"???No idea why, as our money is just as green!!
For the size of this place the 2 pools are incredibly small, very surprised but then again I suppose you get what you pay for.
The little shop selling t-shirts, bits n pieces is very good, prices are very reasonable and was a nice surprise considering it being in-house, highly recommend a visit to the store.
Also the tour desk run by Expedia had very helpful staff who got us on several tours and helped the holiday get to another level. (Separate review on tours)
Hope to return to Maui again to appreciate the magnificent scenery, wildlife etc but would I return to Aston Kaanapali Shores, definitely not there are too many better choices out there

Room Tip: Go for Ocean Views or Ocean Front. We looked out to the North. Ground floor would be very noisy and...
See more room tips
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

After reviewing the ratings for this hotel and a great deal I decided to book. First thing I noticed was that the great deal isn't much of a great deal when they ding you an extra $10 resort fee and $9 parking fee per day. Other than the pool, tennis and spa, there aren't really any extra included amenities to justify the extra fee. The room was fantastic, clean and had it's own kitchenette. The downside is that the hotel is as if it was built in the middle of a parking lot. Not sure why this island can't figure out better transportation options but I'm not expecting to be surrounded by pavement when I'm vacation. The courtyard is nice, however, the beach is very disappointing and I'm surprised it is not captured in other reviews. There is very limited beach space, they seem to have develop the resort right to the water, not very eco friendly or enjoyable for a beach vacation. That being said, if you're just spending time in your room and exploring, as we did then this could be a good pick for the right price. The room was great and convenient to have a kitchen. If you want to be able to hang out at the beach right by your hotel, I'm sure there are better places that are worth the extra $$.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R-6er1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

This was our second time staying here. The last time was about a year and a half ago. Last time was a great stay, this time was even better. This time my brother came with us. We were there for 10 days. We had a 2 bedroom, 2 bath condo ocean view on the the 9th floor. The room was very clean and comfortable. The room decor was modest. The view was great. My wife wished there were ceiling fans in the rooms and a exhaust fan in the bathroom. No big deal. The maid service was excellent, we always had clean towels and wash cloths and room was always cleaned. The staff was always very friendly and helpful!!! They gave us a bottle of wine for coming back, which we appreciated. The grounds were kept in great condition. The restaurant was good and priced avg. We had breakfast there everyday. We did eat lunch and dinner at different places based on want we were doing that day. It was always pleasant sitting by and swimming in the pool. The beach was nice, a little rocky, but you can walk a very short distance to a beach that is nicer. There is a grocey store, Subway, Pizza across the street. We did go to the grocery store when we were tired of eating out. We walked from the resort to Walers Village along the beach and there is a beach walk you can connect to a short distances from the resort. Again I would like to compliment the staff for the hospitality they showed and we will be back again in the future.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

After their convincing photos on the website, we decided to book a studio for a 4 night stay. Our room, #349, was dark/depressing (windows in the room are about 6 inches high), dingy and in dire need of renovation (furniture looks like its going to fall apart, stains everywhere throughout carpet, no free outlets in bedroom to charge phone, rust on metal hinges, grout is black, etc). One of our towels had so many stains it looked like it hadn't been washed). We addressed our concerns to the front desk, but were suddenly "all booked" (despite our "upgrade" to this dingy and dark 1 bedroom) and had no other rooms for us to look at and change to until the next day at 12 pm (getting in the way of our Maui touring). Additionally, their website advertises a fitness center as part of their amenities (without the indication of extra cost as other services have), but upon check-in, we were informed it was a $5 per day charge. Additionally, the beach of this "beachfront" resort is about 4 feet wide. We are still currently at the resort and am curious as to how this will be handled tomorrow but needless to say, I am very disappointed especially because the pictures I saw on the website do not represent the room we got today.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Claudia Ximena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

I've stayed here with girlfriends and now alone. All I can say is it's location, amenities and pool are the best for the money. A lot of N00bs complain about the parking charge and gym charge, seriously? It's still a value for the money. At $146/night plus those extras...you're talking $160. Still a great value.

Across the street is Java Jazz and SoupNutz, same venue, different door. Great food, great coffee and the Times supermarket is solid to stock up for your kitchen here at the Aston. I'll be back (as always).

Room Tip: book a standard studio, they'll typically upgrade you with little or no charge.
See more room tips
  • Stayed: April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Reidlowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2012

This was our first trip to Hawaii and Maui. We stayed 7 days here in a 2 bedroom condo, garden view. Nice facilities and our condo was very nice. The washer and dryer were welcome. As others have mentioned its a bit far from the rest of the island so if you want to travel you will need a car. My other complaint is the beach is lacking.They have a smaller beach area and the distance from the sand to the water is shorter. Nice pools and the garden area if really relaxing. In short-Would I stay again, yes. Just know the weaknesses of the area.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark Robin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lahaina hotels
2.9 km away
Kaanapali Beach Hotel
Kaanapali Beach Hotel
#13 of 31 in Lahaina
4,338 reviews
1.7 km away
Aston Maui Kaanapali Villas
3 km away
Aston at The Whaler on Kaanapali Beach
Show Prices
Show Prices
Show Prices
0.4 km away
Aston Mahana at Kaanapali
9.3 km away
Lahaina Shores Beach Resort
2 km away
Royal Lahaina Resort
Royal Lahaina Resort
#18 of 31 in Lahaina
4,224 reviews
Show Prices
Show Prices
Show Prices

Been to Aston Kaanapali Shores? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aston Kaanapali Shores

Address: 3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9414
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Lahaina
#11 Family Hotel in Lahaina
#13 On the Beach Hotel in Lahaina
#14 Romantic Hotel in Lahaina
Price Range: $342 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aston Kaanapali Shores 3*
Number of rooms: 463
Official Description (provided by the hotel):
Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services. Enjoy the beauty of expanse ocean views and direct access to the beach. Amenities include complete kitchens, WiFi, onsite cultural programs, an activities desk for off-site arrangements, and a year-round kids program, Camp Kaanapali. This self-contained property boasts 2 swimming pools, a beachfront restaurant and bar, fitness center and spa featuring an indoor/outdoor massage service. All of these great amenities and services combined with an exceptional guest service staff make for an unforgettable vacation and the experience of true Aloha Spirit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Aqua-Aston Hospitality, LLC, Priceline, getaroom.com, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Aston Kaanapali Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aston Hotel Lahaina
Aston Hotel Kaanapali Shores
Kaanapali Shores Maui
Maui Aston Kaanapali Shores Condominiums
Aston Kaanapali Shores Condos
Maui Resortquest Kaanapali Shores
Kaanapali Shores Hotel
Resortquest Kaanapali Shores Maui
Kaanapali Shores Resort
Aston Kaanapali Shores Maui/Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing