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“Good Times” 5 of 5 bubbles
Review of Aston at Papakea Resort

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Aston at Papakea Resort
Ranked #25 of 31 Hotels in Lahaina
Aloha, Oregon
2 reviews
“Good Times”
5 of 5 bubbles Reviewed 4 April 2012

We stayed at the Aston at Papakea and it was the most relaxing time I have ever had !!
Room D404 was incredible ...Great view from the master bedroom and patio.
Thanks Dave and staff for helping us find our way around Maui.
Mahalo !!

Room Tip: Upper floors for the view !!
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,006 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
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English first
orange, ca
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 4 April 2012

Papakea Resort, Kaanapali, Hawaii Vacation Rental by Owner Listing 170050

VRBO #170050



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Your review for Property #170050 has been posted. You can now see your review on the owner's property page by clicking the link below.





Review #4807432 "excellent stay great condo and great location"

All the information and pictures in the vrbo ad are true and accurate. Our party of 7 people stayed in the condo for 10 nights. The condo is clean and we had no issues. The resort itself is well maintained with friendly staff. The resort has an expedia local expert on hand to help you plan functions and set things up...they are very good at what they do and we enjoyed their services. We found the condo to be quiet with great views and sunsets. We slept with the lanai doors opened and the sounds of the seas will put you to sleep. As others have stated the chairs, putters, boogie boards etc etc are a nice touch and appreciated. We really enjoyed our time. We looked at some of the other units and this unit holds its own and is not dated like several others. The location is a key selling point and within walking distance to a main grocery store and abc store. The pool, spa, bbq area is awesome...finally a resort that has a working and properly heated spa. I would stay here again in a second if returning and needing a three bedroom place. The owner is customer service oriented and easy to deal with and does a great job. I like to dive and snorkel. If it is calm there is great snorkeling in front of the resort next door to the south about 200 yards offshore. There is a nice reef there as well. If interested in trying to dive for the first time scorpion scuba safari's will let you try it out in the pool next door (south) for free everyday at 10am I think. His name is Mike and he does a good job. We did a few dives with him. Again I highly recommend this condo and I think it offers a good value for your money.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank atomicboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lodi, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 31 March 2012

Stayed at this property 3/26-3/30 and it wasn't what we were looking for. Probably better suited for families. Too much of a resort type of feel, noisy and not very peaceful. No beach or water access? This property did not work for us, but I'm sure for many other travelers, this would be for them. The front desk staff were kind and helpful, but the room service was hit and miss. On the positive side, it is close (walking distance) to; grocery store, farmers market, fish market, shops, restaurants, etc.

Room Tip: Try to find a room with a private owner, more personal amenities.
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank John f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, 4 April 2012
Aloha,

Papakea Resort is on the ocean and it is where the Kaanapali beach begins. It is spread out and not near the night life and is a family friendly resort. It is not for everyone but many love it and like the feel of the rambling grounds, two pools, putting greens koi ponds and tennis courts.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
2 reviews
4 of 5 bubbles Reviewed 30 March 2012

We have stayed with Aston Resorts at different properties over the past 5 years and have without exception received excellent service at the front desk and in addressing any minor concerns with the unit. Aston at Papakea is a larger condo complex but the layout of the buildings with separate pools areas with BBQ's and Koi ponds gives a more intimate feel to the complex. Recommended without any reservations.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R_O_Ware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemont, Illinois
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 25 March 2012

This was the second time staying here. We were in F building (Oceanfront) on ground floor. The unit was nicely furnished. It had everything we needed. Housekeeper Natasha was very friendly. We didn't know in advance that the unit would be ground floor, and the steady stream of foot traffic between the lanai and the ocean was a little disconcerting (we would have preferred an upper floor unit with a balcony and will get one of those next time). The grounds are immaculate. We used the grills near the pool for cooking dinner. Troy the Consierge was very helpful in setting us up with a whale watching trip as well as a day trip to Lanai. His suggestions were right on. The internet and room safe cost was included in the daily resort fee. The front desk staff was helpful and efficient. We will stay here again.

Room Tip: Upper floors will have fewer people walking by bedroom windows at night and early morning (quieter).
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pk1363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

I was hoping for a lovely resort right on the beach. It is on the beach, but not really accessible for playing in the ocean or for just lying out and enjoying the view. In order to find a place to do this you needed to walk about 10 - 15 minutes south to find a beach that was accessible. The room - nothing to great! OLD! The bathroom was the biggest disappointment not sure what you would call our bathtub as there was only half a tub? Barely room to turn around in the shower, on the other hand if you need a washer/dryer and full kitchen this is the room for you. However, the maid does nothing, but give you clean towels and make your most uncomfortable bed with the flattest pillows around. Great patio to do happy hour as they have no restaurant or bar on the property. A little disappointing, but you pay for what you get.

Room Tip: If you want a place on the beach make sure there is access to get to it, not a walk further down to...
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank tootssurfdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, 27 March 2012
Aloha,

I am the general manager of the Aston program at Papakea and we always strive to make our guests and I always write that if you are not happy then come see me. The bath tubs unfortunately are what the builder put in and they were designed for bathing children. Some units have taken them out and just built a shower. The Kaanapali beach starts at about half way on our property and goes all the way to Black Rock about 2 miles of beach to walk. We have three reefs in front of the resort which make for good snorkeling but not the best swimming but that is how much of West Maui is.

I want to again tell anyone staying in an Aston unit that is not happy either stop by the front desk or call the front desk and ask for me.

Mahalo,

Dave Schneider
General Manager
Aston at Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

We rented through Chase N Rainbows which was all well & good, recieved awesome service through them and our room was as we had hoped for and expected. Where the Papakea was severely lacking was the front desk service. I did not find them to go out of their way at all, only doing the bare minimum in service and no more, hardly short of rude. Don't bother asking for change for the internet use in the office, they don't have it, they will tell you to go get your credit card which means a minimum $5.00 charge. Also be aware if you use your in room phone, you get charged $1.00 every time you push that '9'. We had trouble phoning out of the country and also had little help from the front desk, it took many tries to phone out and it was eventually Chase'n Rainbows that found me the info the front desk was unable to give me to phone out. The young man in the office promised to take off 4 of the charges as he said he could tell the numbers were incorrect, but in the end, they were charged to my credit card.I was not impressed. And its not about the money, its the uncaring attitude that bites!
This place may be nice in the sunshine, but while we stayed here it was
extremely windy, where we'd drive towards Lahaina a few minutes or even walk down the beach and the wind died down. Be aware also, its not as close to Lahaina as it appears, bit of a drive with a speed limit of 35. On the up side, grounds are kept beautifully. Would I stay again? No Way! To me service sets the tone for my vacation, and this place for me, just didn't have it!

Room Tip: Stay elsewhere!
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank lovestotravelE34P66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, 27 March 2012
Aloha,

I am the manager of the Aston at papakea and we manage the front desk. This review is just out of line and I have a hard time believing this is not an advertisement for a small management company. I challenged the review with Trip Advisor as we never get complaints about front desk service. We have change we get replinished every day. The Aston units on property have phone instructions in the units we can not be responsible for what small management companies put in there units. The speed limit from here to Lahaina is 40 MPH not 35 as stated just like to keep things honest.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aston at Papakea Resort

Property: Aston at Papakea Resort
Address: 3543 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9416 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle." This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. Facilities Use and Cleaning Fee: A daily facilities use fee and a one-time housekeeping fee $89 (plus tax) will apply. Daily housekeeping is available for an additional fee. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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