To start, we are huge Disney people. This place just did not live up to the expectations. HORRIBLE customer service. I just can't believe Disney, of all places, would have horrible service. We made reservations for a few things before coming (luau, character meal, etc.) and I had the HARDEST time even booking when I would call. Low and behold, once we actually got to these activities, they couldn't find our reservations. After much wasted time, someone in our group took over the cast members computer and said "Our reservation is RIGHT here, helloooo!!" I don't know how they can be SO unorganized for Disney. We LOVE Disney world and Disneyland, but will probably never be back to Aulani. Very disappointing. It is WAY too overcrowded at all times. They need more land for how packed this place gets. Would never spend the money here again (everything is expensive)... would much rather go back to Tahiti!! And side note, the beds are horrible as well. For how much money we are spending, we would expect much more, and we are not "cheap" people. Drinks sucked. Food was ok.
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- Also Known As:
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort & Spa Hawaii/Oahu