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“Great Customer Service!!!”
Review of Cova Hotel

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Cova Hotel
Ranked #96 of 231 Hotels in San Francisco
GreenLeadersBronze level
Reviewed 4 April 2012

I took a trip to San Francisco with my boyfriend over spring break, and we initially booked this hotel because of the wonderful free shuttle service that was included with the stay. The hotel itself was nice and clean, and the free continental breakfast was pretty good. One specific employee Anton, who was also a shuttle driver, was EXTREMELY helpful and very accommodating. He would go out of his way to take us where we wanted to go, was super friendly, and very informational. On our last night, we had asked him where the best place was to have brunch in the morning and he actually took time out of his day to type up a list of the best brunch restaurants in the city for us!!! He was awesome! One of the best customer service experiences ever!!!!!!!!!!! I would return to this hotel due to the great customer service. THANK YOU ANTON!

  • Stayed: March 2012, travelled as a couple
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1  Thank Nargess N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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566 - 572 of 1,209 reviews

Reviewed 27 March 2012

when I got home I realized that one of my moisturizers was half gone. That bottle costs me $60. Half of them means $30. I will never stay there again even the room is ok. Their cleaning staff is a thief.

  • Stayed: March 2012, travelled with family
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1  Thank SChu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce P, Guest Satisfaction Ambassador at Cova Hotel, responded to this reviewResponded 19 April 2012

Dear SChu123,

Thank you for staying here at the Cova Hotel and we regret that we didn’t meet your expectations.

Our housekeeping manager and as well as our front desk manager did some investigation and I would like to get more information from you directly regarding this matter. If you have a chance, I would like to speak with you directly. Kindly contact me at your earliest convenience at joyce@covahotel.com or 415.771.3000 ext. 1127.

Again, we apologize for any discomfort that you have experienced and hopefully you can help us to solve this issue

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

I went to a party here on the rooftop terrace and had a lot of fun. The view was really nice and I loved the indoor/outdoor atmosphere. Perfect for the finicky SF weather. I got a room for the night and was surprised at how nice the rooms were. It's a very elegant yet sleek hotel...Breakfast in the morning was perfect...I love that they had waffles. Location was the only downside. It's close to everything but a bit sketchy...definitely not a deal breaker though.

  • Stayed: February 2012, travelled with friends
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Thank Sherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2012

We just returned from a week in San Francisco, stayed at the Cova Hotel. It's about 2.5 miles from Fisherman's Wharf, but, the Cova Hotel has a complimentary shuttle that goes to the wharf 4 times a day, very convenient. The staff is more than accommodating and very friendly. The rooms are fine, but we didn't spend a whole lot of time there. Anton was our favorite shuttle driver. He's VERY knowledgeable about the area and loves to share his knowledge and show off the sites while shuttling you to and from the hotel. Also, the continental breakfast is good. I'd recommend getting an additional waffle maker. We'll definitely stay at the Cova again.

  • Stayed: March 2012, travelled with family
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Thank NSEL62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2012

Upon the shuttle driving to the hotel, I became aware of all of the homeless people in the area. I went in to check in at 2:50pm. I was told check in was not until 3pm. Being tired from the flight and shuttle ride, I asked if she could check on one to see if it was available. They found a room. The lobby furniture was so old and 'furry' that it actually looked frightening. The fireplace was off. You have to use your room key to get to your floor on the elevator which is odd as you have to pass by the front desk on the way to the elevator, and if the don't recognize you, they ask what room you're in. One of the most annoying things was the internet service. You can't just log online and expect to get notified of email. After about 5-10 minutes of no activity, the connection goes dead and you have to re-enter the user id and password to sign up again. Most hotels, have either 24 hour service and then resign in, or they have an unchallenged wifi that you use the entire time you are there. Having brought my iPad. Everytime I picked it up, I had to re-enter the user id and password. This was very annoying. The door between the rooms was paper thin. I heard people yelling in another language until after midnight in the room next door. The hallway smelled like mold. One woman on the elevator said she had to request to have her room cleaned as it smelled like urine. The carpet was nasty and stained in the hallways. The room was so small the coffee was in the bedroom, while the coffee machine was in the bathroom. Even the ice bucket was on a lower shelf in the bathroom. The shower curtain was even made out of towels. (tacky) After checking into the hotel, I used the bathroom and there was a loud knock at my door and shouted 'housekeeping.' I told them I was using the bathroom, but she came in anyway and said she had to put the bottle of water in the room so I wasn't charged for it. Which brings me to another issue. Every hotel I've ever been to, whether a Best Western or a "W" boutique hotel has put a $50 hold on my credit card for incidentals. Cova puts a $50 per night charge on your credit card. So if you're staying 5 nights and even though the room has already been paid for, the put a $250 authorization on your card. WHY??? this is ridiculous. Other people have mentioned the area that the hotel is in. I was able to walk it without any bother during the day, but at night, there were homeless sleeping on the streets and some very aggressive panhandlers. I would not recommend this place for families and certainly not for young women traveling alone. The room had heat that was centrally controlled, but had no AC. Instead it had a fan in the corner of the room. TACKY! Even the bedspread on the bed was made out of towels. The closet was not on a track and just flew open rather than bifolding open. The included breakfast was minimal. While this hotel wasn't the worst I've ever stayed at, I would certainly go out of my way to avoid this hotel and area in the future.

Room Tip: spend the difference to stay at a hotel in a better area.
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  • Stayed: March 2012, travelled with family
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1  Thank struct84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

I travel to San Francisco every week on business. I stay in the COVA Hotel for 2 or 3 nights each week. I have stayed in about 25 different San Francisco hotels over the past five years. About a year ago I discovered the COVA and made it my regular choice. The things I like about the COVA are: great value, modern and comfortable rooms, helpful and friendly staff (the best I have found in SF), free breakfast, free shuttle, close to Union Square and downtown, international clientele, location next to "Little Saigon" where there is a wide selection of restaurants with delicious Vietnamese food. I have even brought my wife with me for weekends in San Francisco and she loves the COVA too. The only negative is the nearby Tenderloin district; but just ask the desk staff and they will tell you what streets to avoid.

Room Tip: Rooms on the south side are quieter.
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  • Stayed: March 2012, travelled on business
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1  Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

Nice Hotel with friendly staff. Location? Not perfect, but it's Downtown, right? I don't think that anyone can find any better place for the price those guys charge:) I am planning my next visit to SF for October and I think I will stay there again

  • Stayed: February 2012, travelled with friends
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1  Thank Alexander K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cova Hotel

Address: 655 Ellis St, San Francisco, CA 94109-8027
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#63 Green Hotel in San Francisco
Price Range: $151 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cova Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Situated in the heart of San Francisco, the COVA Hotel offers a delightful haven for travelers seeking spacious and comfortable lodging in a downtown atmosphere. COVA Hotel offers comfort, value, service and design. Newly renovated and providing the highest level of services at an affordable rate, our goal is to make your stay enjoyable. Room rates include complimentary continental breakfast and transportation to Union Square. ... more   less 
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Also Known As:
Cova Hotel San Francisco

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