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“Second Time Staying Here” 5 of 5 bubbles
Review of Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
Ranked #28 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Airdrie Alberta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Second Time Staying Here”
5 of 5 bubbles Reviewed 22 February 2012

We also stayed here in December 2010, and loved it so much we were back for Feb 2012.

The staff truly trip over themselves to ensure you have everything you need, want and are satisfied. We were more than satisfied! We stayed over the Presidents Day weekend, and unfortunately, the building we were in (The Chocolate Building) had a power outage, but they were able to get the power company to hook up a generator to power the building.

There is a grocery store not far from the hotel (probably a 15 minute walk, or a $5 cab ride back to the hotel) and we cooked in the suite each night. The appliances are top of the line (Wolf range). There is plenty of seating area around the dining table. There is a freezer, smallish drawer fridge, and a dishwasher in each suite.

The location can't be beat - and the shuttle car they offer will take you within a 2 mile radius, which is perfect to get where you need to go. The Hyde Street cable car end-of-the-line is across the street from the square, and Fisherman's Wharf is an easy stroll from the hotel.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank cherylrector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Sydney, Australia
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

The Fairmont Heritage is the serviced apartment concept taken to the highest level. We were upgraded from a two bedroom to a three bedroom which was most pleasant. The apartment was vast and the quality of the fit-out was top notch. It had been exceptionally well maintained. The kitchen had every convenience one would have wanted. The breakfast was brilliant - it is safe to say it was the best "continental breakfast" we have ever had - pity there were not more tables and chairs at peak times though. Front desk staff were excellent and equal to any 5 star hotel.
As for location, if your are a tourist in San Francisco there is no better place - even to get to the main shopping areas such as Union Square it is so easy and such fun by cable car. But if I was here on business I would definitely stay downtown.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank timothy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
california
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Our family had a wonderful weekend in SF at the Fairmont Heritage Place. We felt like we had our own city apartment with our 2 BR/ 2 BA suite. We did not have a great view as we opted for the city view, as it was quite a bit cheaper, but the room was great.plus right outside our door was the Mustard terrace with it's fire pits and panoramic view of the bay. I had called
ahead and requested a one king BR and two bed BR configuration, which they were able to give us. The front desk staff/concierges were very helpful.The living room also had a pull out couch, but it was nice for each of my teenagers to have their own bed. Another nice feature was a loaded IPad, with helpful travel, restaurant etc information.the kitchen was well fitted with all apliances and anything you might need down to a cocktail shaker. The continental breakfast was delicious with lots of fresh berries, yogurt, cottage cheese, bagels and other pastry items. My only minor complaint is that the walls are a bit thin and we could hear some door slamming and heavy footsteps and voices above us. All in all though, we had a wonderful
stay and look forward to when we can return!

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

Loved this place. We chose it because of the reviews we saw here in Tripadvisor and were really happy to do so. The rooms are great as well as the location. The assistance from the concierge was always very good. The gym is very small, not very good really, but you can go jogging/walking/biking from the hotel to the base of the Golden State Bridge by a beautiful trail (ask for the map at the concierge). We would definitely stay here again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank ccs_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

Our extended family of 8, including 3 small children stayed here for 4 nights over the New Year holiday. We had a 3 bedroom apartment on the ground floor that overlooked the street. We would have preferred bay views but apparently all were booked out even though we made reservations more than 6 months in advance! I can understand why, this really is a wonderful hotel. Our apartment was huge, very comfortable beds, great bathrooms and a lovely lounge and kitchen area. The staff were all very friendly and efficient. The included breakfast was beautiful. Visiting from Australia we were totally amazed at the huge baskets of fresh berries of all sorts that filled the breakfast table. A teeny tiny punnet of blackberries here costs around $8 yet there were bucketloads there for us to choose from each morning. There were also lots of pastries, breads, jams, cheese, and hard boiled eggs. We took a glass of wine and some cheeses from the late afternoon offerings up to the roof terrace and sat watching as the fog rolled in across the bay at sunset and thought how lucky we were to have chosen such a great hotel and to be sitting watching such a fantastic view. The only negative comment i can make is that the concierge booked us a private car to drive us to Muir Woods at a cost of $240 for 3 hours including tip and taxes. When checking out the charge wasn't on our account and when we asked why we were told it would be billed separately. Later we noticed a charge on our credit card of around $90 more than the quoted rate of $240, even though we did not use more time or go anywhere extra. We haven't followed it up yet as we just arrived home from a 6 week trip yesterday, but next time i would pay cash upfront for outside services as with a middle party involved in making the booking i doubt we will ever see a refund for the extra charge. Overall though, we loved this hotel, and it was the best of the many places we stayed on our trip. If we are ever back in San Francisco, we will definitely be booking the Fairmont. Thanks for a great stay!

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank DaleT73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
220 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 27 January 2012

Our family of 5 enjoyed our stay in a 2 bedroom apartment. The beds were extremely comfortable. We had 2 bathrooms, one with shower over the bath ,the other with separate deep bath. Towels and toiletries were of a very high standard. Plush robes were a nice touch. Kitchen very well equipped, even had martini glasses! I made good use of the washing machine and dryer. Kids loved the Ghiradelli chocolates at turndown and in lobby. Sofa bed seemed uncomfortable and fridge was very noisy, but my 10 yr old coped OK. Breakfast had a good range of items and pastries were fresh and delicious. We enjoyed having a glass of wine and cheese in the afternoon. Sunset views from outside terrace with fire pit were stunning. We borrowed DVDs , there were 800 to choose from! This was an expensive stay for us but worth it for the location and luxury.

Room Tip: Ask for a room away from the street. Our room 112 had a balcony with tables and chairs and view over...
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  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank jaynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 January 2012

A Fairmont stay is always a fantastic experience and this was no exception. Stayed in a two bedroom apartment, very spacious rooms, well equipped kitchen and fantastic amenities. Excellent location with a fabulous view. Loved the small shops around the square and the lovely sitting area with the fireplace on the terrace was lovely to sit in the evenings and relax. Loved it and would love to go back just to stay at the fairmont.

Room Tip: plan and request in advance for good bay view rooms
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank vish86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Heritage Place, Ghirardelli Square

Property: Fairmont Heritage Place, Ghirardelli Square
Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Phone Number:
Region: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#18 Luxury Hotel in San Francisco
#24 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Official Description (provided by the hotel):
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco

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