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Reviews (351)
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All reviewshummingbird gardencoffee shop in the lobbymark twaintenderloinfront desktaylor stsmall elevatorunion squarecomfortable lobbyboutique hotela lovely staythin wallscity noisehotel barking roomconvenient locationwould stay again
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Reviewed November 13, 2017

When I got my statement in an $80.00 amenity fee was added. When I called to ask the hotel what for, they said for wi-fi and coffee. We were specifically told that the coffee was complimentary, we were even given the complimentary size coffee cup (they had two larger sizes for purchase). When we checked in we were given the password and never told that wi-fi is not free there.

Stayed: October 2017
1  Thank foodie9898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kunal K, Front Office Manager at Tilden Hotel, responded to this reviewResponded November 15, 2017

I am sorry to hear that the amenity fee wasn't explained in detail upon your check in. We have ensured that all websites that advertise our hotel also list the amenity fee in detail and we also have the description of the amenities listed in the lobby but we will go through additional training to ensure that our staff informs every guest consistently.
We apologize for having missed the opportunity and if there is anything we can do to make up for it, please contact us directly.

Thank you
Kunal Khandwala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 10, 2017 via mobile

The Tilden is a very nice boutique hotel in San Francisco.

Pluses:
•Friendly staff
•Great location near Union Square
•Very pleasant, clean rooms
•Terrific (albeit small) bathroom
•Wonderful bathroom amenities
(Including Marvis toothpaste!)
•Great contemporary decor
•Hip "vibe"
•Beautiful "secret garden"

Minuses:
•Iffy neighborhood (in the "Tenderloin")
•No curtain or door on the closet
•No chest of drawers or shelves for
the storage of clothing (a big minus)
•Poor TV reception and limited
channel selection

Stayed: September 2017, travelled solo
Thank WDTBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kunal K, Front Office Manager at Tilden Hotel, responded to this reviewResponded November 15, 2017

Greetings!

It's great to hear such feedback that appreciates vibe and style we have adopted at Tilden hotel. I am also happy to confirm that we are in the process of enhancing the lighting in the rooms, adding storage and all our TVs now have Direct TV with HD channels!

We hope you return to try these added conveniences.

Thank you
Kunal Khandwala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2017

You should really pick this place for your stay, the rooms are nice, clean and well appointed and the people are extremely friendly and helpful. The guys at the desk are really accommodating along with the girl in the coffee shop also . We had a great stay here

Room Tip: Take the king bed room
Stayed: October 2017, travelled as a couple
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kunal K, Front Office Manager at Tilden Hotel, responded to this reviewResponded November 2, 2017

We are delighted to hear about the personal service you received during your stay. Our team strives to maintain the consistent service level that encourages our guests to stay with us again and we hope this is the case with you as well.

Thank you,
Kunal Khandwala
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2017

We were in San Francisco on business, have not been to The City for a while. Booked at the Tilden we had business around Union Square. The Tilden has a good location right by the Hilton tower. It is the Tenderloin to be sure, however easy to get anywhere in the city from here. As long as you don't mind the tenderloin's panhandlers etc. The hotel it's self is a modernized vintage property so there are some carry overs in architecture and style. We found it fun and quirky but no problems at all. The staff are excellent. There is a little cafe in the front and also a bar/cafe in the evenings called the Douglas room. Great cocktails and the best Philly Cheesesteak I have had anywhere including Philly. Overall, a great value, good location and great staff.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank UziL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kunal K, Front Office Manager at Tilden Hotel, responded to this reviewResponded November 2, 2017

Thank you so much for your kind feedback! We love your description of our property as 'modernized vintage' and I'm glad you enjoyed its charm. We hope you come back for more and do spread the word about the best Philly cheese-steak!

Sincerely,
Kunal Khandwala
Front Office Manager

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Reviewed October 25, 2017 via mobile

I stayed at the Tilden Hotel for 3 days while on a business trip to SF last week and it turned out to be a good experience. The front desk people were warm and helpful and the check-in was hassle free. The hotel building is obviously an old building that has been refurbished. My room was quite spacious with all amenities provided (iron board, coffee maker, TV, hair dryer, etc.). One does come across homeless people on the streets in this noisy neighbourhood but I felt safe during most parts of the day/evening walking to and fro the hotel (post 10 PM you are better off taking an Uber or a taxi). Overall, this is a good VFM proposition while in downtown SF, both while travelling for business or for leisure.

Stayed: October 2017, travelled on business
Thank SGR7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kunal K, Front Office Manager at Tilden Hotel, responded to this reviewResponded October 27, 2017

Thank you for such a kind review and we hope you enjoyed your trip to SF. Happy travels!

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