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All reviews nautical theme blue mermaid fisherman's wharf the golden gate bridge cable car maritime museum chowder great location ghirardelli square irish coffee buena vista bay view king suite around the corner wharf area every evening loved this hotel
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Reviewed July 15, 2017

It's a pity that Trip advisor's rating system goes from Average to Very good. In truth we found the Argonaught to be a bit better than average but not very good.
Our room was superb and very clean - but we did pay a small fortune so it should have been.
Bed was not good. Very long but very hard.
Air conditioning didn't work. An engineer came to check it whilst we were out and 'found no problem' but after that it did work.

Service, I have to say, was rather superficial. Most of the staff seemed very pleasant, but somewhat ineffective.
I wanted to get a taxi one evening but the guy outside wouldn't lift his face away from his mobile phone. So I got an Uber while standing beside him and he didn't even notice.
We asked whether we could have some milk in our room but unfortunately nothing can be obtained after 10pm or before 7am when the kitchen is closed.
Then at checkout, we stood in a large queu whilst one receptionist talked at length to one customer about tours, whilst two others stood behind a pillar talking to each other and the concierge had nothing to do. My wife eventually ran out of patience and asked the talkers whether they were on duty, at which point one of them darted off and the other started to deal with some customers.

Having said all that, this is a beautiful property in a great location for Fisherman's wharf. But, as a seasoned traveller, I do look for better service than this and the hotel's management should perhaps pop out of their offices once in a while to see what's going on.

Room Tip: Pay lots of money
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank PaulK001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan M, General Manager at Argonaut Hotel, A Noble House Hotel, responded to this reviewResponded July 16, 2017

PaulK001,

Many thanks for your review. We very much appreciate your kind words about the superb room and overall cleanliness of the Argonaut.

But it is also through concerned guests, such as yourself, that we gain insights into areas of our business that require attention, areas that may have otherwise gone unnoticed.

To that end, it should not be necessary but, occasionally, we must remind our staff that we are in a highly competitive business, where excellent service is often the only distinguishing feature between us and our competition. Whenever a business relies so greatly on many individuals to perform at high levels, there are bound to be rare occasions when these levels are unfortunately missed. I mention this not as an excuse, but rather in the hope that you will consider that your experience was the exception, not the rule.

Again, thank you for bringing your observations to our attention. Candid comments from our guests are of great value to us in our attempt to improve our level of service and the overall enhancement of the guest experience.

Warm regards,

Stefan
Area Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2017

For Wharf's visitors this Argonaut has the best location.
You can get a SFMAT pass for 3 days and you can enjoy excellent transportation, cable cars, buses, etc. even a bike ride to the golden gate is easily available.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank ROGELIOLPZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan M, General Manager at Argonaut Hotel, A Noble House Hotel, responded to this reviewResponded July 16, 2017

ROGELIOLPZ,

Thanks a bunch for giving us 5 stars on Tripadvisor. As an independent hotel among so many large and branded properties in San Francisco, the Argonaut very much relies on word of mouth - and we are thrilled that you took the time to spread the good word.

Here's to many happy returns!

Stefan
Area Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2017 via mobile

We stayed in a King Suite, with a simply enormous bedroom and adjoining lounge/dining area. The lounge converted to a double sofa bed and we used a roll away and accomodated our 3 children comfortably. A simply beautiful hotel, ideally located.

Stayed: July 2017, travelled with family
Thank bschmedje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan M, General Manager at Argonaut Hotel, A Noble House Hotel, responded to this reviewResponded July 15, 2017

bschmedje,

The Argonaut's suites are are among the most spacious in San Francisco, with stunning views of the Golden Gate Bridge and San Francisco Bay just outside your window.

We are delighted to read that your family thoroughly enjoyed the accommodations and wish to thank you for sharing your comments on Tripadvisor!

Warm regards,

Stefan
Area Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2017

We stayed at the Argonaut for 3 days recently and really enjoyed it! The hotel is in the perfect location if you haven't visit San Fran before and want to see everything!! Our room was very comfortable and we had a great view. We had drinks and snacks at the Blue Mermaid, and the concierge, Terry made an awesome dinner suggestion for us.
We loved being close to the Bueno Vista, Cable Cars and Wharf! Highly recommend!

Stayed: July 2017
Thank djh723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan M, General Manager at Argonaut Hotel, A Noble House Hotel, responded to this reviewResponded July 15, 2017

djh723,

Thank you so much for recommending the Argonaut - we very much appreciate the gesture!

There are so many attractions in and around San Francisco, and our waterfront location in the Wharf is indeed the perfect location from which to explore them all. It's great to read that you took full advantage...

Let us know when you'll be coming back for an encore visit. We will guarantee you the lowest rates anywhere when you book direct with us!

Be well,

Stefan
Area Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2017

Great Fisherman's Wharf location! Convenient to shops restaurants and waterfront. Loved the nautical theme. Very friendly and welcoming staff. Extremely clean and well kept throughout. Highly recommended!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Kristi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan M, General Manager at Argonaut Hotel, A Noble House Hotel, responded to this reviewResponded July 14, 2017

Kristi,

We'd like to thank you for your wonderful review of the Argonaut. Your recommendation means a lot to us, and we are very much looking forward to seeing you again on your next trip to San Francisco!

All the best,

Stefan
Area Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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