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“Doesn't get much better” 5 of 5 bubbles
Review of InterContinental San Francisco

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InterContinental San Francisco
Ranked #31 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Hartsdale, New York
Level Contributor
68 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Doesn't get much better”
5 of 5 bubbles Reviewed 22 February 2012

This was my second (and won't be the last) time staying at the Intercontinental during the SFIGF. It's really close to the Moscone Center and there are a lot of great shopping/dinning places withing a couple of blocks.

Hotel is clean. Upon check in (Room 2523) housekeeping even phoned to check if I needed anything, if the room was to my satisfaction. They replenished the toiletries the first night, just in case. Lovely spacious room. Friendly, helpful staff. Clean. Convenient.

Restaurant has a delicious buffet breakfast as well.

What more could you ask for?

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gaerielsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (599)
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English first
san francisco
Level Contributor
147 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

I spent the long weekend presenting workshops at the San Francisco Writer's Conference which took place at the Mark Hopkins on Nob Hill. At the last minute, my husband and I decided to spend the night downtown instead of going back and forth to our home in Monterey Heights. We were matched to the Intercontinental by Hotwire. It was fantastic! The room was luxurious, well designed, beautifully appointed. The bathroom was spotless and had fabulous, organic amenities. The best thing of all is that the whole hotel is LEED gold certified - which means that they use only green cleaning products - so the place is good if you have any sort of chemical sensitivity. Room service arrived in the morning with HOT coffee - the whole stay - perfect!

Room Tip: I am not sure, but I think all rooms have a beautiful view of the bay and downtown.
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  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank joan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

We had a nice stay at the InterContinental on two different occasions this month. I'm surprised to read that others were disappointed with the service, because that was clearly the best part of our stay. Staff was very accommodating, giving us an upgrade on our room and the view we requested. We rented a car through the hotel and the concierge staff was friendly and extremely helpful. The rooms were clean and comfortable, but clearly for us great service made our stay a pleasant one. The fitness center is great, particularly the lap pool and the jacuzzi. The restaurant is very good, with friendly service. It's a good hotel for business travelers who want no fuss, comfortable accomodations, in particular those attending conferences at the Moscone Center next door.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank voyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas, United States
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Great bar, fitness center was sweet - rooms were clean and modern. Location was great - right off union square. Perfect spot for business travelers.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
2 of 5 bubbles Reviewed 19 February 2012

I am staying here as the home base for a meeting at the Moscone convention center. The meeting sponsors are paying for my stay so my comments are unbiased on that score. However, the ICON has clearly undergone some changes since I stayed here last year. The check in process was slow and the front desk staff was rude [all three of them] to those being checked in- very obviously they aren't feelin' the love for their customers. Then there is te room- the towels in the bathroom are thin and scratchy, the room service is slow, with no water provided with any meal. As for trying to order food, I tried to call room service 10 times over the space of an hour and a half and no one EVER picked up the line- I even left a message and no one called back. I never did get breakfast. This is a disappoinment since the last time I stayed here I thought this was a great hotel, but it's been downgraded. Over the past 18 months I have come to San Francisco once a month and stayed at multiple other hotels so this is a direct comparison with hotels like the Fairmont, Omni, Huntington, Ritz etc. and it isn't a good thing. Even the Hyatt Embarcadero was better than this stay at the ICON.

Room Tip: aks for an uppper floor and a room with 2 beds, otherwise the rooms are tiny
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  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank rockscience1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 18 February 2012

Hate this hotel. Off the beaten path. Once you do get there nothing spectacular. But the ringer is the inept service. One day into a weekend stay after a long day on the prowl, returned to discover our key card locked out. My husband went to the desk for new keys but as the reservation wasn't under his name they wouldn't help him without me. Front desk calls the room...which I am outside of in the hall locked out...to confirm the situation. Long story short, I went to the desk, 2 new keys...neither work. Now security involved. More 'identity confirmation'. Ridiculous. Will not ever stay there again.

  • Stayed February 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank knippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

Lovely modern hotel, excellent leisure and business facilities. Rooms large with all luxuries.
A little bit saucy charging $15 per day for wireless (although fast speeds) in view of cost per room. Otherwise would recommend again, staff always friendly and relaxed atmosphere, food excellent, breakfast sumptuous and reasonably priced.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IrelandQwerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental San Francisco

Property: InterContinental San Francisco
Address: 888 Howard Street, San Francisco, CA 94103-3011
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in San Francisco
#15 Business Hotel in San Francisco
#15 Romantic Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#22 Family Hotel in San Francisco
#25 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — InterContinental San Francisco 4.5*
Number of rooms: 550
Official Description (provided by the hotel):
InterContinental San Francisco is the Bay Area s newest upscale hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround. ... more   less 
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Also Known As:
Intercontinental San Francisco Hotel San Francisco
San Francisco Intercontinental

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