To give you a sense of how bad this hotel is, this is my first hotel review after years and years of traveling for pleasure and business. If you're looking for a clean, comfortable hotel room in downtown SF, keep looking.
I had an early business meeting in SF. I was flying in the night before and immediately after the meeting, flying to LA, so I wanted an inexpensive hotel in downtown SF for one night. I found the Crescent and after reading reviews on Trip Advisor, I was cautiously optimistic.
I arrived from NYC very tired. The Crescent is two blocks from Union Square, but the block is a little creepy. Entering the hotel, I was happy with my choice. The lobby is clean and sleek. All would be good.
I checked in. There was only one person at the front desk so I needed to wait a bit. The lady was friendly but had a very difficult time understanding English. Perhaps it was my thick New York accent, but she only got about half of what I said.
Took the elevator up to room 401. What a dump! Holy cow! And it smelled *so* bad. Maybe from the cleaning products. I'm not sure. I am not at all sensitive to smells, but this was horrible. Perhaps this explained the Dyson air cleaner in the room?
The room overlooked the street and a parking garage. Noise was pretty bad. The room was in a desperate need of a paint job and overall dingy. The heat was lacking and the room was freezing.
I went to hang up my suit for my meeting in the morning, but alas, there was no closet. Instead, I had a coat rack in the room. I couldn't believe it, so I took a picture, which I've attached.
I went to set the alarm for my meeting, but there was no alarm. There was no clock at all and no radio in the room.
I went to clean my glasses, but there was no tissue in the room. There is, however, a 24-hour Walgreens within 2 blocks of the hotel, so for a whopping $1.59, I purchased a box of tissues.
Is this how the Crescent keeps their costs down - no heat, no tissues, no radio, no alarm clock?
In the morning, I went for a run. The woman that checked me in gave me a map, but just to be certain, I asked the gentleman at he front desk about the route she recommended. Glad I did. He gave me a better route that was great. Glad I asked. The guy seemed good, so I asked if he could hold my key while I ran, which he did.
Came back from my run and again there was only one person at the front desk so I needed to wait 10 minutes to get my key. Very frustrating.
Went back to my room to take a shower, No bath towels - just cheap, small towels that had been washed a few too many times. The towels were shredded. I should have brought my own towel.
Had some time to kill so I ate a little bit at the continental breakfast. It was 'ok', at best.
Finally checked out and asked for a bill. I was told I couldn't get an itemized bill because I booked through Hotel.com. (I actually booked through Expedia.com, but that's irrelevant.) I never stayed at a hotel that couldn't give me a receipt at check-out.
I know I went in to great detail. I just wanted to show that there was a problem at every turn at the Crescent. The only positive is its great location to Union Square, but I would have preferred to walk a few extra blocks to get a clean room with a clock radio, no smell and towels that weren't shredded.
If you're looking for a hotel room in downtown SF, keep looking.
- Official Description (provided by the hotel):
- Mystic Hotel Union Square San Francisco by Charlie Palmer is a smart, sleek retreat situated in the heart of the city's busiest neighborhoods. Conveniently located just one block from the iconic cable car line in the middle of three key destinations – Union Square, Chinatown and the Financial District — Mystic Hotel offers a convenient, comfortable and unique modern boutique hotel experience in a historic location. With a contemporary look and feel, our accommodations are designed to reflect the changing need of today's traveler. Enjoy high-touch service and an ideal Union Square location, perfect for travelers looking to experience all the adventures of San Francisco. Like a private club, enjoy handcrafted cocktails in the Burritt Room, the intimate film noir-inspired bar named for Burritt Alley, where detective Sam Spade's partner Miles Archer was gunned down in The Maltese Falcon. Then, step into the speakeasy vibe of renowned Chef Charlie Palmer’s adjoining Burritt Tavern, where walled-in and curtained booths create dark corners for private conversations and the menu features Bay Area's tremendous green markets as well as the extraordinary offerings from local food artisans in menus built around prized regional specialties from Dungeness crab to West Coast oysters. That's what we like about San Francisco: it's up to the minute and still in the moment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Ctrip TA, Hotels.com, Priceline, Travelocity.ca, TripOnline SA, Cancelon and HotelQuickly so you can book your Mystic Hotel by Charlie Palmer reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crescent San Francisco Hotel San Francisco