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“wonderful”

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Grand Hyatt San Francisco
Ranked #40 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
California
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“wonderful”
Reviewed 3 April 2012

Wonderful and beautiful hotel we go there every year because my mom grew up there. We look forward to going there every year. It is in a very great location it is right by union square.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Alexandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 4 April 2012
Thank you for your feedback it is greatly appreciated. I am pleased you find our hotel to be wonderful and beautiful. We have a great property in a prime location which makes it very convenient for our guests. We look forward to your upcoming stays!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,548 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (878)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Chicago, Illinois
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 3 April 2012

The positives:
1. Rooms are modern, clean, beautiful; beds lovely.
2. Views are wonderful (we were on 31st floor).
3. Concierge was extremely helpful with rental car, planning trips, etc.
4. Regency Club was AMAZING. I miss it already! (huge high-quality food selection, super clean, lots of space & areas to sit, very friendly & professional Regency Club staff).
5. As usual, the ventilation for the rooms was fantastic (typical Hyatt).
6. Perfect Location!

Negatives:
1. Rooms a little on the small side

Thank you Hyatt! You made our stay in San Francisco wonderful!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 4 April 2012
It is always great to hear when our guests have a great stay with us. I am thrilled that you enjoyed your room and the views. It sounds like you had a great experience in the Grand Club. I will let the Grand Club staff know that you found the food and the service to be top notch. We appreciate your feedback and look forward to your next visit!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maplewood, N.J.
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 April 2012

We stayed here before heading up hours north to go to a family wedding. Great time! Great people! Just a terrific experience. I absolutely recommend staying here for business or leisure. It's also in a convenient sport to access the rest of the city.

  • Stayed June 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Jonah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 4 April 2012
Your recommendation is our biggest compliment! I am thrilled that you had a great experience at our property. It sounds as though you enjoyed the location and the service. I appreciate you taking the time to provide us with your feedback. I look forward to having you back to our property in the future!

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vitoria, ES
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 April 2012

We stayed at this hotel for a whole week. It is very well located within short distance to the Cable Car stop, Union Square and Moscone Center. Rooms were impeccable - very well decorated, excellent beds and with a nice working desk. Bathroom amenities were also very nice. My wife accidentally dropped her earing in the sink and we were able to get the engineering team in the room at midnight to open the sink's piping and recover it! Great service! Be sure to visit the restaurant for a great view of San Francisco skyline.

Room Tip: Try to get as far up as you can to get a great view of San Francisco.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernardosw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 6 April 2012
I appreciate you taking the time to provide feedback on your recent stay. I am excited that you had a great stay and found the service to be excellent. It sounds like you found your room to be well appointed and the bed to be comfortable. I am glad our engineering team was able to recovery your wife’s earring. We look forward to welcoming you back to our property in the future!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
No. California
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 April 2012

We had not stayed here for a number of years. The hotel has just gone through a renovations. Our room was clean with a great view. All new items in the guest rooms and very comfortable beds. Had dinner first night in Grand View Restaurant on 36th floor. It was fantastic and Frank our waiter was wonderful as well as the Assistant Restaurant Manager. All the staff we encountered were extremely friendly and had a genuine desire to help you. Stay here you cannot go wrong.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank PortNo_California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 3 April 2012
Your recommendation is our biggest compliment. I am pleased that you found the recently renovated guestrooms to be very clean and comfortable. It sounds like you had a fantastic dinner at our Grandviews restaurant. I will be sure to let Frank and all of the staff know you found their service to be extremely friendly and helpful. We look forward to welcoming you back in the future!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2012

I stayed at Grand Hyatt in the last week of March for 2 nights. First of all, the location was the most convenient! There is BURT, Muni bus station right down the street. We could go anywhere in the town of San Francisco from here. There are many shops around the hotel. My sister and my mom are from Japan (I live in Ohio) and they wanted to go specific brand name store. We could walk most of the stores and department stores from the hotel. We could go to China town to have some dim-sum (Yum!)
The hotel room had a modern interior. Very clean. The beds were very comfortable.
We stayed at 31st floor. The city view was incredible. I am glad we stayed at Grand Hyatt!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catsmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Grand Hyatt San Francisco, responded to this review, 2 April 2012
We appreciate you taking the time to review your stay. We're delighted you and your family had a wonderful time at our hotel. Our hotel is in an excellent location to shops and public transportation. We hope to welcome you back soon.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 March 2012

Grand Hyatt is @ the heart of San Francisco (Union Square). Very close to everything: shoppings, cable car which brings you Fisherman's Wharf, China town, etc... Service is excellent and staff very professional. Concierge services were great. There is a very nice view from the 36th floor where you can have breakfast, drinks & food. Very comfortable. I had a very good time while my stay despite a noisy night from my neighbors once next room.
You have the sightseeing buses stop in front of the hotel in Union Square.

Room Tip: Try the Bay View rooms higher floors
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuisGVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Grand Hyatt San Francisco, responded to this review, 5 April 2012
Thank you for sharing feedback on your recent stay at our property. I am pleased the location was convenient for your stay. Being located in the heart of Union Square gives our guest’s easy access to all the different shops and restaurants in the area. I will let our staff know you found their service to be very professional and helpful. We hope to welcome you back in the future!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt San Francisco

Property: Grand Hyatt San Francisco
Address: 345 Stockton Street, San Francisco, CA 94108-4694
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in San Francisco
#20 Family Hotel in San Francisco
#23 Romantic Hotel in San Francisco
#26 Luxury Hotel in San Francisco
#29 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Francisco 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the heart of the city, the newly renovated Grand Hyatt is steps away form World Premier Shopping, cable cars, Chinatown, the Convention Center. Guests at Grand Hyatt enjoy exquisite comfort & amenities including a complimentary Fitness Center, daily newspapers, free internet access at OneUP restaurant and lobby area and the ultimate sleep experience in a "Grand Bed". ... more   less 
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Also Known As:
Grand Hyatt San Francisco Hotel San Francisco
San Francisco Grand Hyatt
Hyatt San Francisco
San Francisco Hyatt

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