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Reviews (3,604)
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Reviewed September 15, 2017 via mobile

The doormen at the hotel in their costumes think it's smart to act smart with their guests. They're unhelpful, do not u load luggage from the cars unless asked and on the rude side.
Rooms are abominable - tiny like pigeon holes. The bathrooms are actually pigeon holes - the WC and washbasin share the same standing space.

The Airconditioners make the most God awful sound, their breakfast is highway robbery. All in all, the experience was so sub par, it ruined San Francisco for me.

It's a run down property. Don't stay there. Look opposite the street and stay in the Marriott or the Taj Campton. This is an expensive waste of time.

Stayed: September 2017, travelled on business
2  Thank prinx74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David V, General Manager at Kimpton Sir Francis Drake Hotel, responded to this reviewResponded September 21, 2017

Yikes! Thank you for coming to check us out, prinx74. This is certainly not the type of experience or feeling we want any guest leaving with. We will be discussing these comments with our team, specifically our doormen. As the first point of contact and the most recognized ambassadors of our hotel, your experience with them is not typical of the spirit of service we take pride in.

We hope for a chance to gain your trust again in the future; but thank you again for trying us out and taking the time to share your review.

Sincerely,
David von Winckler
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2017 via mobile

I stayed two nights here on business and had a wonderful stay. Rooms are small but nicely appointed. The lobby is striking, and I enjoyed socializing with other guests there. The standout for this hotel was their concierge service. Hailey was exceptionally knowledgeable and helpful in making restaurant suggestions and reservations.

Stayed: September 2017, travelled on business
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2017

Overall a solid and reasonable nights stay for a one night stop before travelling overseas. I would recommend it overall as the service and accommodations were solid. My schedule did not allow me to enjoy the cuisine but the staff and guests seem to mix and enjoy the atmosphere.

  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank reesrjobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2017 via mobile

We stayed at this Kimpton for two nights and enjoyed our stay! We booked a king/room with a view and are so glad we did! Our room was one of the bigger ones and had a great city view! We love kimptons and loved the old city feel of this one! My one criticism is that we arrived around 230 and our room was not quite ready; no problem for us as we wanted lunch. We gave the lady our number however never received a call our room was ready. In fact the same woman was a bit snappy with us upon our return 1.5 hours later and did not provide us with the "check-in" details other guests recoded. Overall great location and nice rooms!

Stayed: September 2017
Thank Bubblesup13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2017

After a two week car drive threw California we decided that the last day would be sent in luxury. I think I was charmed by the oversized modern contemporary furnitures on the picture, and the high ceilings.

Our firs impression was; wow this is a gorgeous place, and the quite stuffed beefeather out side helping us with the suitcases made me feel like a princess.. I should have worn high heels and a Prada bag.. But came with a wrench set, Makita tools and a bag of food from the car...
The mood was really nice, and the people there where all from ordinary tourists, business people and a couple of too nicely dress ladies. And they all gathered around for the free complementary lunch drinks that they have every day. An American te-time?

The hotel was perfect situated close the the shopping streets, we could walk to the cable car stop, we even strolled down to the financial district and the Embarcadero to walk along the pier and see the fishmarked (for those who like to walk). The ûber trip back took us threw the beautiful Columbus Ave, just like we have seen on film. And it is also closely situated to Chinatown just up the hill.

We came late that day and they had changed our rooms to an upgraded top floor room with the view over the city. And at night when we all went to bed, we just turned of the lights and looked at the city lights and heard the buzzing sound of the people many floors down.

We did not try the restaurant there even though they all recommanded it ( we just wanted to try out the old diners just around the corner)

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank FroekenPetrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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