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“Clean & comfortable”
Review of The Donatello

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The Donatello
Ranked #40 of 231 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 February 2012

We recently returned from 2 nights at the Donatello. The property is nearing the end of renovations. Our floor (5th) smelled of new paint, but the room itself didn't appear to have been updated recently. All of the hotel staff we dealt with were very helpful and friendly. We used the sofa bed and were only supplied with 3 pillows for the room (total) and a partial set of bedding for the sofa bed. A call to housekeeping solved the problem very quickly, and the sofa bed was actually quite comfortable. The room was spacious and well laid-out, and despite appearing a little dated, was very clean. The only downside to our stay was noise from the street. Had I paid attention to other reviewers, I would definitely request a room away from the street. This was quite an issue on Sunday morning, when at 6:30 a.m., chanting through a bullhorn awakened our family. Evidently, workers at a hotel across the street are on strike and kept up quite a racket for an hour and a half. I called the front desk to request that we be moved for the following night, but was assured that the protesters only caused this commotion on the weekends. Sure enough, Monday morning only brought the standard street noise. The room is equipped with a mini fridge, microwave and plates, dishes & flatware for 2 people which made it easy & convenient to have breakfast & snacks in the room. Free coffee & tea are available on the top floor 24 hours a day. The location is 3 blocks from the main entrance to Chinatown, a 5 minute walk to nearby public transportation and easy walking to shops galore. Valet parking was convenient, and compared to some other area hotels, wasn't too bad at $28/night. Overall, the hotel is very comfortable, in a safe area and everyone was pleasant and made a point to engage us (and our kids) in conversation. I would stay here again if I travel to San Francisco.

Room Tip: Request a room away from the street.
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  • Stayed: February 2012, travelled with family
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5  Thank firsttimerstomaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,181 - 1,187 of 2,679 reviews

Reviewed 19 February 2012

We did not have any special deal, but simply reserved a room on the hotel website. It was not as expensive as I thought it would be for downtown San Francisco and I was pleasantly surprised by the care and attention shown by the entire staff from front desk, to bellman, to housekeeping, and especially the concierge on the Club Level upstairs. Be forewarned that this is part of the Shell Vacations group and we received a phone call at home before we left about sitting in on a sales pitch when we stayed at the hotel. We politely declined. We received the same invitation from the concierge in the lobby when we checked in, but again there was no pressure and we went about our visit with no further contact about this. Also, the hotel is currently renovating some of the rooms. We stayed in one of the un-renovated rooms and could have moved to one that was already done, but we were happy with what we had,so we stayed put. A good experience and I would stay there again.

Room Tip: Some rooms have been recently renovated.
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  • Stayed: February 2012, travelled as a couple
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4  Thank Seventyfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

My husband and I are frequent travellers and always select our hotels with great care. We picked the Donatello, because of the great price (booking.com) and location. We actually stayed in a Club Donatello room. Club Donatello was listed as a separate hotel and the rooms were much cheaper than the rooms listed for the Donatello hotel itself but these are just a number of rooms within the hotel. The room itself was extremely spacious, spotless, with numerous mirrors and a large bathroom. It is really close to the main shopping area and yet wasn't noisy at all.

Room Tip: Club Donatello room
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  • Stayed: August 2011, travelled as a couple
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7  Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2012

It's a great place, well-priced place to stay. Room is large by SF standards and well-appointed. Convenient location. I highly recommend it.

Room Tip: rooms away from Post Street are quieter.
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  • Stayed: February 2012, travelled on business
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2  Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

a block from union square. Clean, nicely decorated room, with great roof garden for having a coffee or tea in the afternoon. I highly recommend it - will definitely repeat it as our San Fransisco hotel.

Room Tip: Ask for the higher floors , to avoid street noise
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  • Stayed: February 2012, travelled on business
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1  Thank nancy54058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2012

A great place to stay. Our King room was spacious and clean. The staff was always helpful. It is close to Union Square and the cable car line as well as other transit options. Rates were very reasonable and provided great value. There are many options for breakfast, lunch and dinner very close by. We will be back for sure!

Room Tip: Higher floors have less street noise
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  • Stayed: February 2012, travelled as a couple
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2  Thank gmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

We went with another couple and had a great time. Great location with trolley access and went to the Warf several times. I got to see a ball game at ATT Park and went to some of the local Irish pubs...lots of fun except my Dodgers lost. I thought the rooms were nice and clean...and trust me for my wife to approve of a hotel is a big thing. You are in the shopping district so my wife was in heaven. Overall a great location and nice hotel. Perfect for a short vaction.

  • Stayed: September 2011, travelled as a couple
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4  Thank Beachbumz_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: C$241 - C$626 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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