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Reviewed July 8, 2017

1. Goods: location is excellent and with 2 bus stops and a cable car stop nearby, it is very easy to see the rest of the city with The Donatello as a launching pad. Valet parking is at market rate instead of being gouged ($35 per day I believe), the rooms are fairly clean, and the staff is generally helpful - especially Arthur at the bell desk. The housecleaning ladies on the 11th floor are super friendly - kudos to them. There are apples at the front desk every day for the taking.

2. Bads: Not all the rooms are updated - we used a timeshare here and our room was a bit old. There wasn't enough outlets and the single multi-plug outlet strip they had was unreliable (we were using American style plugs, not foreign ones) as it would literally turn off if it was moved in the slightest position. There are 2 different remotes for the TV / cable system. The air conditioning was hit or miss. We were generally quite hot in our room despite the hallways being cool. We requested a fan, and the first night we were given a heater; so as you can imagine, that went unused. The next day, the staff realized their error and gave us an actual fan, though one that would be appropriate for a desk... but with barely any outlets in the wall, it was on the other side of the room, so we remained hot. Valet service is understaffed. Occasionally, there was only 1 man working and they were a bit slow, so you'd have to wait around a considerable amount of time just to ask to get your car. Our first night's valet was atrocious. He put a bunch of damage marks on the vehicle intake that I immediately disputed, which he then claimed weren't ink marks, but were pre-made on the sheet. His lack of integrity really threw me off and when I questioned him to show me a new, clean sheet, he went back and whited out his ink marks and gave me back the same intake sheet. Wifi is slow and you are limited to a certain number of devices (4, maybe?), and didn't work on apple devices for the first 2 days of our stay. An "update" was performed and it eventually started working on them. It never worked for our android devices. There are no recycling bins in the rooms themselves, so if you desire to recycle, you have to bring it to one of 2 designated spots on either the 9th or 7th floors, which is also the only places to get ice as well.

3. Others: Hot tub was very small. 3 people is comfortable, 4 is do-able, 5 would be cramped. Hot tub water isn't very hot, and is set to dump hot water in below a certain threshold, so suddenly, the jets turn scalding hot for a few minutes, then the tub cools down for a significant period of time. Work out room is similarly small. Saunas are not defaulted on, so you have to turn them on yourself and it takes a solid 40 minutes before they would get warm enough to even break a sweat. Had a 10 minute conversation 2 days after checkout about a mini-bar dispute that has supposedly been resolved.

In short: they are trying to compete with high-end luxury hotels, but aren't up to snuff with them.

Room Tip: Go up high for better sleep away from city traffic.
  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank Danma11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 5, 2017 via mobile

This is always my go-to when staying in SF! I recommend staying on the 5th floor; your room opens up to a large shared balcony with succulents everywhere. It's great to let your little one run around while you have your morning coffee (or champagne) at your personal outdoor table.

Stayed: June 2017, travelled with family
2  Thank Tmariesears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 29, 2017

A lovely hotel for a reasonable rate. And, it is right downtown, convenient to walk, shop, and sightsee. Only one block from Union Square and there are good places to eat nearby. Unfortunately, the hotel restaurant, though very nice, is very pricey. However, other than that it is a great place to stay. The staff was very helpful and the area very safe and urban nice.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank johnlC5690AY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 29, 2017 via mobile

The good things about this hotel are;
- Large Rooms. We were a family of 4 and fit comfortably in the room. There was a fridge but no microwave although we requested one and they happily obliged. The room was an older style but clean. I believe there are renovated rooms so if staying here I would request one of those.
- No Outside Noise. We were on one of the higher levels and the outside noise could not be heard from our room
- Club Level. The club level on the terrace provided all day coffee, tea and hot chocolate as well as an outside sitting area. Perfect after a full day of sightseeing.
- We were not approached at all about buying into their time shares as some of the others have mentioned in their reviews.

Negatives
- Location. The location was not that suited to us although that is subjective depending on your needs. It is really close to the Tenderloin district and a bit seedy especially in the evenings. There was nothing of particular interest in the immediate area. The walk to Market Street is about 10 minutes. We used Uber to go everywhere else.
- Wifi. The wifi was temperamental. Wish it had been more stable.
- No laundry on site.
- Really small fitness centre
Overall we got a good deal by booking way in advance and was much better priced than many other hotels of a similar standard.
The hotel is surrounded by some of the high end hotel chains. Next time would book in a location closer to Market Street or right in the heart of Fishermans Wharf. Would still recommend the Donatello though if you get a really good deal.

Stayed: June 2017, travelled with family
1  Thank AussiegirlSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 23, 2017

Our room at the Donatello was spacious and the amenities were modern. Good wifi and air-conditioning. Friendly and helpful staff. We would definitely stay here again. We had no complaints and recommend the hotel.

Stayed: April 2017
1  Thank fiamma11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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