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“WORST! Avoid in ALL means”
Review of Serena Inn

Serena Inn
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Serena Inn
Ranked #6 of 14 Hotels in Homestead
Reviewed 18 May 2010

This is the WORST hotel we have ever stayed. We thought Homestead was a good place to stay before going to Key West. Really not many choices over there. This hotel states it is 2-star hotel. Based on our experience before, 2-star is normally good enough. However, it turned out that it was a nightmare.

After check-in, we went to our room. Everything inside was old. The bed sheet was dirty and several disgusting spots were clearly seen. We asked them to change the sheet for us. They eventually came and replaced one. However, that one was dirtier than before. We asked them to change one again. They finally did that but there were still dirty stuff on that. I complained and you know what, she looked at the spots I pointed out and said that was not dirt. DAMN. Can anybody just tell a lie like that? I could not believe it. It seemed that they did not even have one clean sheets because I went to their supplies room to check. So we had to sleep with all our clothes on and put some paper on the sheets!

Besides that, the remote controller for the TV did not even have the battery inside. And the table lights did not have the bulb. Ridiculous enough.

In addition, the restroom was dirty and hot water was not hot at all.

Further, at night, some people like gang were talking outside and we were quite afraid.

So in all, NEVER stay in this hotel. WORST experience. I would not even want to think of this disgusting place.

  • Stayed: December 2008, travelled as a couple
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Thank ChangeOrNot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 21 reviews

Reviewed 8 March 2010

We were booked in for 3 nights but when we saw the filthy room we were offered and the sticky floor,dirty sheets and tired old beds all smelling of disinfectant we decided to stay elsewhere.We then had trouble getting a refund but managed it in the end,I thought that we had made it very clear that we wanted to cancel our reservations but on returning to the uk found that on the very day they had refunded us 2 nights charge they then charged us for 1 night. Our third night a couple of days later was also charged for.The worst motel I have stayed at and also the most dishonest.2 days paid for actual nights stayed nil.Modern day highway robbery

  • Stayed: February 2010, travelled as a couple
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Thank victor3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2010

We had booked in advance, but when we arrived we got a room where still empty bottles were standing around and wasn't cleaned. But besides that the room was absolutly disgusting. We signed out again, but because it was still early afternoon we expected that according to the cancelation policy, we get a part of our fully paid price refunded.
The man at the counter also said this is going to work all automatically.
But now two month later we are still waiting for any refund. I have written to the hotel and to the central office in Coral Springs, FL 33065 via "contact us". But there no reaction at all.
Thats why I wouldn't stay at a AMERICA "BEST" INN Hotel in future and wouldn't recommend to my friends.

  • Stayed: January 2010, travelled with family
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Thank GermanySportsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2009

After having a bad experiance the same night ( at the country hearth in homestead) we asked to see the room before we checked in... It was awful didn't feel safe, the ceiling looked like it was going to come in on us.. We gave the key back and left.. Also next to a place called" booty trap" you work it out!

I don't why this place is in the roomsaver book!

  • Stayed: April 2009, travelled as a couple
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Thank Djly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2009

THE room was FILTHY
THE time I stayed there the room was NEVER CLEANED
THE sheets were never CHANGED
THE towels were paper thin and NO USE TO DRY WITH
THERE was no hot water or good pressure OF WATER
THE furniture was all STAINED

  • Stayed: January 2009, travelled solo
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Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2008

We stayed at this hotel while on our way to vacation in Key West. It is a perfect stopping place and is just on the northern edge of the Keys. My family of five found our suite to be super clean and comfortable with beautiful, new furnishings. The service at the front desk was over-the-top helpful and they happily accomodated our special requests. We would stay at this hotel again in a heartbeat!

  • Stayed: October 2008, travelled on business
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Thank uiiusa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2008

My wife and I cannot recommend this motel. This is a very old facility . Plumbing in our room was very old and barely functional (bath knobs were very old, loose and difficult to regulate water temperature of shower. Very low water pressure). Poor dim lighting. No fan in bathroom. Curtains were loosely hung with hooks over flimsy rods so some hooks kept falling off the rod, one rod was falling out of wall. Facility is built on very small lot with small parking spaces. Our stay was very noisy due to paper thin walls and constant noise from cars and trucks passing by.

  • Stayed: March 2008, travelled as a couple
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1  Thank MorrisMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serena Inn

Address: 26480 S Dixie Hwy, Homestead, FL 33032-7425 (Formerly America's Best Inn)
Region: United States > Florida > Homestead
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #6 of 14 Hotels in Homestead
Number of rooms: 23
Also Known As:
Homestead Best Inn
Best Inn Homestead

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