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All reviews rooftop bar great location iron hen cafe electric shuttle front desk complimentary shuttle on site parking restaurant downstairs beautiful hotel shuttle service street noise corner room within walking distance per day nice size would definitely stay here again perfect stay
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11 - 16 of 498 reviews
Reviewed September 16, 2018

Stayed one night to experience downtown Asheville. Location is not in the active section of downtown, so you have to walk a short distance or catch a ride if you want to visit the restaurant or art district. Cost is pricey for what you get. Food okay, better food downtown. Read the reviews of restaurant. Staff excellent and very friendly. This may be ideal if you are here on a business trip, but if you are here to experience downtown, stay downtown.

  • Stayed: September 2018, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank joshP1683WY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaceyS2377, General Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Although we are not in the heart of downtown, we are only a couple of blocks away and as you mentioned, we offer a complimentary shuttle that can take you anywhere in the downtown area without having to worry about parking or some of the crowds. Asheville does have some awesome restaurants, and we will take your feedback to heart and look at where we can make some improvements. Thank you again for your feedback and we sincerely hope that the next time you are in the area you will give us the opportunity to serve you. Wishing you safe travels!

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Reviewed September 11, 2018 via mobile

Let me clarify the title immediately. When you approach, enter and stay in an HGI, you are completely confident how everything will look. The Asheville HGI throws all of these out the window - but in a really good way. Externally, it looks extremely upmarket and this continues as you enter. Extremely modern styling with high quality fittings. Fortunately, the staff are as expected - first class. The room was superb and spotless. The restaurant was excellent with a large menu. Breakfast was also excellent and cheap. This is a high end hotel but at HGI prices in the downtown area of a very popular town. Stay here if visiting Asheville, you too will be delighted.

Stayed: September 2018, travelled as a couple
Thank sgdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKaylaS15, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded September 12, 2018

Hi sgdh, thank you for reviewing Hilton Garden Inn Asheville Downtown! We are happy to hear that you had a wonderful experience with us and enjoyed our interior styling, rooms and our team. The restaurant is a perfect spot to eat any meal of the deal so it is great to hear that you enjoyed Pillar Kitchen's offerings. If you ever head back to the Asheville area, we hope to see you again!

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Reviewed September 6, 2018

The hotel was excellent and the staff were awesome. Although the hotel is located in a busy area, the room was very quiet. The breakfast in the Pillar Kitchen was superb and the waitress was very pleasant and attentive. Shuttle service is offered to downtown destinations and back to the hotel.

  • Stayed: September 2018, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank cmax56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKayla S, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded September 7, 2018

Hi cmax56, thank you for reviewing Hilton Garden Inn Asheville Downtown. We are happy to hear that you were able to enjoy a quiet, peaceful stay and great breakfast at Pillar Kitchen. It is great to also know that you were able to use the shuttle service to conveniently access downtown. We hope to see you again soon - have safe travels!

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Reviewed September 5, 2018

Great place to stay. Rooftop bar was very relaxing after day hiking or walking thru town. About a 2.5 block walk to downtown but very easy walk and felt safe. Hotel also provides shuttle that we did not use but it was in use a lot by other guests. Complimentary Internet is slow but we would stay here again :)

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Brenda and Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKayla S, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded September 6, 2018

Hi Brenda and Doug, thank you for reviewing Hilton Garden Inn Asheville Downtown! It is great to hear that you were able to enjoy the Pillar Bar after a day of adventures and were able to enjoy the walk to the downtown area. We look forward to seeing you again!

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Reviewed August 30, 2018

Great place to stay in Ashville. Close to all the activities in the downtown and greater Ashville area. Quite, restful and peaceful within walking distance to restaurants and adult watering holes. This pedantic program required four more characters.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McKayla S, Public Relations Manager at Hilton Garden Inn Asheville Downtown, responded to this reviewResponded September 4, 2018

Hi John, thank you for reviewing us at the Hilton Garden Inn Asheville Downtown! We are happy to hear that you were able to enjoy a quiet restful stay with us and see what Asheville has to offer. We hope to see you again soon in the future!

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