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“Location may not save the Wood”
Review of Haywood Park Hotel

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Haywood Park Hotel
Ranked #2 of 63 Hotels in Asheville
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
173 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Location may not save the Wood”
Reviewed 6 July 2011

An old professor said: Location-Location-Location for investing in real estate. He might have been right but he may have forgotten the rule of upkeep.

Haywood Park has the location. No question. Not that it was dirty but simply dated for the expense ($230/night at high time and last minute due to emergency). We wanted to be in the middle of Asheville and we were but paying that much for the old world (See the TV shot...I think they bought it in the 80's) and just other OLD touches throughout.

This was a department store at one time and you can tell by the layout of the rooms. All pushed out to the exterior with huge lobby's full of OLD furniture and plastic plants.

Service was excellent but to be frank we only saw 2 employees and the one, Ross was very accommodating.

If this were in the $150 range it might be worth paying for location-location-location. But, it was Asheville and their high season.

Room Tip: You are competing with Biltmore and they set the market table on prices.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank BillyTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaywoodParkMgmt, Manager at Haywood Park Hotel, responded to this review, 14 July 2011
We really appreciated the feedback. We are sorry you did not like our décor. We are continually upgrading our property to meet the demands of our guests. In fact, we just painted all the rooms, installed flat screen TV’s, upgraded our fitness center with state-of-the-art equipment, and refurbished our grand lobby. I am very pleased that your photos show the spaciousness of our rooms. Thank you for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (180)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 June 2011

Though the hotel is in the middle of Asheville, and yes, the rooms are large, I would absolutely not stay here. I had a problem with the bill at check-in and ask to see the manager at 3pm. No luck, she was gone for the day, but front desk staff took a message and said she'd call. Next day, even after 2-3 polite attempts to contact her, no call back. Finally, I have to call the hotel at 11pm on my third day staying there because that's the only time the manager was in-house. The linens are cheap, the hotel doesn't appear to have been renovated since 1987, and the level of service is absolutely not commensurate with the price. Do your self a favor, stay somewhere else!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Neilpalm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaywoodParkMgmt, Manager at Haywood Park Hotel, responded to this review, 8 July 2011
We are sorry that you were not satisfied with your stay at our hotel. We regret that you did not arrive on the date you reserved the week prior and that your failure to call to cancel resulted in a room charge. We are remorseful that you did not feel a 25% discount was sufficient. Unfortunately, we were unable to acquiesce to your incredible proposition for a free stay the following weekend. We are sad that you actually stayed 2 days and not the 3 days you note. We regret that your version of interaction with management was not as you state. In fact, we offered you complimentary continental breakfast, a bottle of wine or champagne. We express regret that you were not pleased with just painted rooms or our new 300 thread count sheets, luxury pillows, hardware, and flat screen TV. We are forlorn that you did not appreciate the freshly painted lobby as well as new furniture and carpet. We are also sad that you did not have the opportunity to visit our state-of-the-art fitness center. Finally, we are dismayed that you did not value the high level of customer service extended to you – customer service for which our guests compliment us day-in and day-out.
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Plantation
2 reviews
Reviewed 22 June 2011

This hotel was beautiful with great service. The people at the desk were so warm and friendly and very professional. I thought the water and champagne when you checked in gave an extra point or two.
The room was very bright and spacious. The amenities, spa and gym were great. Lots of equipment.What a treat.

Next to that were the truffles!!

I'd surely recommend it if you want a nice hotel with great people!

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LibbyVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
1 review
Reviewed 22 June 2011

beautiful hotel, big rooms service was exelent, love the chocolate every time that they clean the room.

Room Tip: big room and service perfect.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank byacoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2011

We stayed in the Haywood Park Hotel and it was a great experience. The staff was courteous and extremely friendly. The rooms were very clean and well maintained... The bathroom and spa tub = HEAVEN! The chocolates on the bed at night were great too!! I felt like a queen while I was there. I would definitely go back!!!

Stayed March 2011, travelled as a couple
Helpful?
2 Thank elena373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 June 2011

This hotel used to be a department store but they turned it into heaven. Each floor has a large open space in the middle and all the rooms open into it so there is no hallway noise. It is close to everything in downtown Asheville.

Room Tip: Call for best rates
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank southwestguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hialeah, Florida
1 review
Reviewed 29 April 2011

The king suites was very large and the furnishings were very comfortable and elegant. The hotel itself is extremely nice and centerally located, however, you wouldn't know it because it is so quiet and it has a very cozy environment. You can walk to stores and great resturants. The staff was very nice and efficient too.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexsusan72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Haywood Park Hotel

Property: Haywood Park Hotel
Address: One Battery Park Ave, Asheville, NC 28801-2717
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Asheville
#3 Family Hotel in Asheville
#3 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Haywood Park Hotel 4*
Number of rooms: 33
Official Description (provided by the hotel):
From its earliest days as a high-end department store, our location has been the center of Asheville’s social and cultural scene. Haywood Park puts you right in the heart of the Asheville experience — fabulous food, art, theater, live music, nightlife — all within footsteps. And when you’re finished with the dining, dancing, shopping and cheering, you’ll be pampered in rooms that are larger and more luxurious than any other in the area. If you want to truly immerse yourself in the hospitality, excitement and surprise that Asheville is famous for, there’s only one place to stay. Haywood Park Hotel. The Heart of Town.•33 luxuriously appointed, oversized suites ranging in size from 475 to 1,200 sq ft •A Historic Hotels of America property •Complimentary wireless Internet • Valet Parking (surcharge applies) •Bell service •Concierge services •Champagne at check-in •Nightly turndown service with handmade chocolates from The Chocolate Fetish® •Small gift upon departure •43″ HDTVs in each guestroom & 27″ flat panel TVs in each bathroom •Amenity closet in each suite with a wet bar, mini-refrigerator and Keurig® coffee maker •Fitness center •Business center •100% smoke-free ... more   less 
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Also Known As:
Haywood Park Asheville
Hotel Haywood Park

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