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“Good for a stop over.”

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Holiday Inn Express Asheville
Ranked #23 of 63 Hotels in Asheville
Certificate of Excellence
Decatur, Alabama
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good for a stop over.”
3 of 5 bubbles Reviewed 18 May 2012

We found this Holiday Inn Express met expectations. There was nothing really outstanding about it and nothing to complain about. The room was clean but toiletries were skimpy, the indoor hot tub was good but you had to walk by the front area to get there. Breakfast was good as most Holiday Inn Express". Front desk staff checked us in but weren't especially friendly and not unfriendly. I did ask to have my membership number added but they said they couldn't look it up. All in all this one met expectations.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank valsgramy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 22 May 2012
We appreciate your feedback. Our hotel tries to go above your expectations so I am sorry nothing outstanding happened to create a great memory. Thank you for your review.
Sincerely, Ellen Pettigrew
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474 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level Contributor
142 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 15 May 2012

Orange carpet, green bathroom walls, "granite" bathroom countertop, dated furniture.......this room is screaming for updates. The bed was very comfortable, the TV sound wasn't clear but just OK, there was a small frig in the room, and there were guests coming and going letting their doors slam instead of closing them quietly. We were on the 3rd floor near the elevator. Other than that, it was a very good night's sleep. We arrived just after 3:30 and heard staff saying they were almost sold out. The Continental Breakfast was excellent. Eggs and sausage patties ran out quickly, but we focused on more healthier selections like fruit, raisin bran, yogurt, muffins, a peeled boiled egg, and good coffee. A good experience.

Room Tip: Didn't like door slamming.
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila6851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Express Asheville, responded to this review, 24 June 2012
Dear Sheila6851,

Thank you for your feedback. We are pleased you liked your room accommodations as well as our breakfast options. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience you experienced due to the noise from the other guest doors slamming. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
122 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 6 May 2012

This was the first time for us staying at this hotel. We picked it because of the reviews. We were in Asheville for the Festival of Flowers at the Biltmore, and stayed here 2 nights. Our room was clean and had flat screen t.v., as with most of the flat screen it's a little slow to turn on. Just watch for the blue light and you're good.
Breakfast was nice both mornings, but very very busy for mid-week. My only con for the hotel was the very nice spa (awwww, it was so nice) locks the door at 10pm. And after a day at the Biltmore and then out to eat by the time returning it would be nice if they could keep it open until 11pm.
We would indeed stay here again!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oceanwinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 10 May 2012
I am so glad you had a great time at our hotel and the Biltmore Estate. I will mention to our General Manager about extending the spa hours to 11PM. Thank you for staying with us and we hope to see you again!
Sincerely, Ellen Pettigrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrews, IN
Level Contributor
180 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

After checking out the rates at some hotels near by, we decided to try this hotel out. After a long day on the road, we were just looking for somewhere to lay our heads. We were not really happy about the $149/night fee, but it seemed to be the market in the area. However, the room was clean with a large flat screen TV, balcony, jet tub, refrig, and microwave. The bed was very comfortable and the night was real quiet. The continental breakfast was outstanding and was well maintained by the staff who kept everything warm and fresh. The good nights sleep allowed us to start our next day off very well as we continued on to Hilton Head Island.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 10 May 2012
On behalf of our entire staff, we would like to thank you for your great reviews and business. We hope to see you again very soon.
Sincerely, Ellen Pettgirew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Missouri
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

After 7 straight days of staying at Holiday Inn's, I thought this hotel was going to be a 5 but just fell short of this score before I was able to get out the door. It's apparent Management tries hard to insure everything is right and wants excellent reviews.

The room was one of the cleanest we have stayed in. In order to ge a 5 from me, everything must be clean and in order. This hotel fit the bill. You can't go wrong. Clean is most important. I'd have to say this was the best nights sleep we both had in nearly a week. Beds had the nice pillow tops on the mattress with extra pillows. They also gave us waters and cookies were available when we arrived. A nice touch.

We don't normally eat breakfast, but this particular morning we loaded up the car and came back in and sat in the breakfast area. I'll admit it was 9am and the rush was already through, but still not an excuse. My biscuit was dried out and hard. All of the tables were not wiped down nor cleaned. Counters had creamer spilt on them as well. I had to wipe down my own table. There were 2 ladies in the back room sitting down talking. Maybe just bad timing on my part. Maybe they had a tough morning. You would of had a 5 if we hadn't decided at the last minute to go back in.

I still highly recommend this hotel and I would stay again. I rely heavily on TripAdvisors reviews and will not stay at one with any poor reviews. It is also important to see return comments from the hotel management. It's a sign that they care and this hotel responds to make further improvements.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danimal04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 10 May 2012
Thank you so much for your kind review! Our hotel strives to maintain a very high standard. Our breakfast area could have a better design and we are addressing that issure. We are looking forward to seeing you again when you are in Asheville.
Best regards, Ellen Pettigrew
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georgia
Level Contributor
246 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

The Holiday Inn express is located conveniently to the mall, restaurants and the Biltmore estate. Rooms are a good size and kept very clean. Some even have a small balcony. There is plenty to choose from for the continental breakfast and the breakfast area has an adequate number of tables for the guests. This was our second time at this hotel and we would definitely consider it for a visit in the future.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank journalmytrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 24 April 2012
Thank you so much for your kind review. It was a pleasure having you stay with us!
Sincerely, Ellen Pettigrew, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 15 April 2012 via mobile

We stayed for 5 nights while visiting the Biltmore Festival of Flowers and Asheville. The hotel
is very clean, the room is a nice size with a flat screen t.v., wi fi, refrigerator and coffee maker.
The staff was pleasant and attentive. The location is perfect for getting to the many attractions in Asheville.

Stayed April 2012
Helpful?
1 Thank Flechar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ejpettigrew, Director of Sales at Holiday Inn Express Asheville, responded to this review, 24 April 2012
On behalf of our entire staff we would like to thank you for staying with us. We hope to see you soon.
Sincerely, Ellen Pettigrew, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Asheville

Property: Holiday Inn Express Asheville
Address: 1 Wedgefield Drive, Asheville, NC 28806-2225
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Asheville
#21 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Asheville 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Asheville
Biltmore Square Mall

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