We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Big Disappointment!”
Review of Polanco

Polanco
Ranked #331 of 840 Restaurants in Asheville
Description: Artisanal Mexican Cuisine with a separate vegan menu! Two levels, one bar side with music and weekend events, one more formal dining level upstairs.
Restaurant details
Description: Artisanal Mexican Cuisine with a separate vegan menu! Two levels, one bar side with music and weekend events, one more formal dining level upstairs.
Reviewed October 26, 2017

This is the new kid on the Asheville dining scene and roared in with thundering publicity in the newspapers etc as a 'different' kind of Mexican with a veg Chef who understands veg cooking and dining. Well, it is different all right. Definitely not a Tex Mex. But what a let down. Starting with the decor and the waitstaff, it is more casual than a casual restaurant yet charges fine dining prices that suggest NYC. There are rope lights all around that are just so kitschy and naked incandescent bulbs. The waitstaff appear as if just out of their beds. The menu will give you a sticker shock. The margarita is priced at $9 and comes in a gimlet sized glass that is just full of ice. The guacamole at $9 was not too bad (though it could use some more seasoning) but came in a small stone bowl. The chips were supermarket quality and the salsas were totally devoid of any flavor as was the pico da gallo. The taco and empanada plates had interesting fillings but teh empanadas came all stuffed with queso instead of the stated exotic fillings. The rice was the only redeeming item. The refried beans (yes, refried in this fine dining restaurant) tasted just awful. When I asked for the wifi p/w, I was told the owner never gives it out since it consumes a lot of data! What???? You charge $25 for a plate and cannot afford to offer wifi???

At this price level and this poor quality offering, I doubt if this place will last too long unless they get their act together. Head over to Salsas a couple of blocks away for a much better meal.

    • Value
    • Service
    • Food
1  Thank ZenHealer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria C, Owner at Polanco, responded to this reviewResponded April 11, 2018

Hi I know it has been along time since you have visited us and a lot has changed. I was wondering if you would be willing to try again? We would love to show you as spectacular experience! Please let us know if you choose to come and we would like to take care of you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (48)
Traveller rating
Traveller type
Time of year
Language

48 - 48 of 48 reviews

Travellers who viewed Polanco also viewed

Asheville, North Carolina Mountains
Asheville, North Carolina Mountains
 
Asheville, North Carolina Mountains
Asheville, North Carolina Mountains
 
Asheville, North Carolina Mountains
Asheville, North Carolina Mountains
 

Been to Polanco? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing