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Reviews (1,078)
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Reviewed November 12, 2017

If you are visiting Asheville, you have several options located in a bunch of different areas. Without a doubt, if you want to stay downtown, near all the action and best restaurants, you need to stay at Aloft Asheville Downtown. The staff are helpful, rooms are big, and you can walk to everywhere you need.

  • Stayed: January 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank olivergumbrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 5, 2017 via mobile

This hotel has fantastic central downtown Asheville location. We had tix to Bon Iver and were able to walk to theater from hotel. Lots of restaurants, breweries and shops in walking distance also. It was pricey for a non-luxury hotel. We paid approx $500 for a single night. But I think we caught the tail end of leaf season and the city was busy as was the hotel. We have 2 dogs and the main reason we stayed here is bc they have a very liberal pet policy as we’ll as a rooftop dog walk area. If we’d not had the pups we might have stayed somewhere a bit less expensive but it was clean, nice and convenient and so it was worth the expense for us. I’d stay there again assuming I have dogs w me. Note— the parking garage has 7 foot height limit so if you have a roof luggage each or bikes on roof of car you’ll have to park across the street.

Stayed: November 2017, travelled as a couple
Thank Mothboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 5, 2017

The hotel is not bad, but it really misses the mark in many ways. First the good; a great location and it’s new, rooms ok. The bad: Trying to be cool, they miss the basics. The reception is up flight of stairs after you enter a cold concrete entry area. The reception desk is in the middle of the bar/pool table area with too much noise to conduct business easily. The service is weak and the cleaning crew is weaker (trash still in the room after maid serviced). The prices are high and we felt invisible.

Stayed: October 2017, travelled as a couple
2  Thank timrizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftAVL, General Manager at Aloft Asheville Downtown, responded to this reviewResponded November 6, 2017

Dear timrizer,
Thank you for staying with us and thank you for taking the time to review your stay. I apologize for the miss on some basics with the location of our reception desk and the services at the desk and in housekeeping. I can understand your feelings and appreciate you sharing the experience. Thank you for the positive comments as well on our location and room conditions. Your feedback is important to me and I will use it to make improvements in our services.
Sincerely,
David McCartney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2017

An excellent modern, warm, feel! Customer service was outstanding; both at check-in and with pre-arrival 'curator desk' informative email information. Even had some great hotel comps (drinks & food), provided during check-in with differ room type/location.
Room bed comfort was terrific. Wifi fast. Parking garage right on-site, was great. Truly a genuinely memorable place & experience.

Room Tip: Higher floor for Downtown View!
  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 28, 2017

The location was good. Walking distance to nightlife. Room was clean with lots of amenities. Bar/lobby was a comfortable place to congregate. Staff was very friendly and helpful with things to do in Asheville. We were upgraded to a cabana room by the pool which had a nice private view of the sunset and the mountains. A special thank you to Lauren, Sarah, Hope, Julie and the rest of the Aloft Staff for making our first trip to Asheville memorable.

Room Tip: The hotel is very dog-friendly
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Margo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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