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Crowne Plaza Resort Asheville
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Reviews (1,234)
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Reviewed 24 April 2012

I stayed here this weekend with some friends while we were visiting Asheville. While the customer service was great, there was nothing amazing about this place. It's VERY large and a bit confusing if you don't have a map in hand to read. The bedding seemed new and plush which is always a great! But don't expect to get a peaceful night's sleep because the walls are so thin you can hear everything going on around you. Since there was a tennis tournament, volleyball tournament, and family reunion going on during our stay, it was rather noisy to say the least.
If you're looking to get some relaxation, another place to stay would be a better option. Like I said, everyone was very friendly and helpful though.

Room Tip: Make sure you ask to stay in building A or B. We got lost in building D at one point and it seemed very dark and spooky for some reason.
  • Stayed: April 2012, travelled with friends
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Thank Chelsea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan B, Front Office Manager at Crowne Plaza Resort Asheville, responded to this reviewResponded 27 April 2012

I appreciate the positive feedback within your review as our staff/customer service is an area in which we take great pride. Though we have the facilities to support large groups and have hundreds of groups and conventions throughout the year, we try our best to keep them together in certain parts of the hotel so as not to disturb other groups or leisure travelers. It sounds as if there were some noise issues during your stay and I want to apoligize for that inconvienence. We are always happy to send a manager or security to resolve noise complaints and will do whatever we can to ensure a quieter stay, even if that means helping you move rooms. Even though we have many travlers who come here and do enjoy a quiet, relaxing stay, I can understand your frustration with the multitude of groups in house. Again, I appreciate your feedback and kind words concerning our staff.

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Reviewed 23 April 2012

Excellent room and a very good hot breakfast. Did not have reservations but a room with a king bed was available. Off the beaten path, you have to know how to find the hetel.

  • Stayed: April 2012, travelled as a couple
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Thank Larry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan B, Front Office Manager at Crowne Plaza Resort Asheville, responded to this reviewResponded 27 April 2012

Thank you for your response! I am so glad you enjoyed your experience with us and hope to see you again.

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Reviewed 19 April 2012

When you visit this unique hilltop resort, you feel like you're in a bit of a different world, but in a good way. Check-in and check-out was quick & easy. All the Crowne Plaza staff is VERY friendly and helpful.

We arrived around 3 p.m., but the only King bed room available at that moment was a handicap King on the first floor. We decided to take it. ($130)

The handicap rooms do not have tubs... just large showers, which was fine with us. They also have slightly-elevated toilets with thin, plastic seats. Also these rooms are on the ground level (first floor), which is actually below the lobby (on the third floor).

There was a tennis tournament in progress during our visit, and we saw several hotel guests with dogs (they even have dog biscuits at the check-in desk).

This resort has one of the best fitness rooms I've seen in a hotel. Lots of equipment and, like most hotels, hardly anyone uses it.

Downtown Asheville is an easy 5-min drive away, with lots of parking options. There's also a fun zipline course toward the rear parking lot of the Crowne Plaza. The zipline course is separately-owned and cost $80 for 2.5 hrs of tree-to-tree ziplining. Reservations are required and the schedule often fills up weeks in advance. The Crowne Plaza offers a package deal that includes ziplining, but I don't think you save a lot of money.

There's also a disc golf course at Richmond Hill Park, about 10-mins away, that is tournament-quality challenging and fun ... and free.

Crowne Plaza Resort:

PROS
• Beautiful property on a hill, close to downtown Asheville shopping & restaurants
• Friendly, helpful staff
• Nice art deco walls and ceiling, lamps
• Firm mattress w/ comfortable (washable) comforters
• Lots of storage for clothes (2 big nightstands, 3-drawer dresser, long desk drawer, closet, entertainment center cabinet shelving)
• Comfortable heater & A/C
• Small fridge
• Granite top dresser & entertainment center, sink
• Full-length mirror
• Big soothing night stand lights
• Fairly modern am/fm/cd player & alarm clock - Philips (face glow serves as nice nightlight)
• Spacious shower (handicap)
• Thick towels & good quality toiletries
• Great fitness center near the lobby and BIGGER fitness center & pool in separate building
• Zip line course starts in the back of the Crown Plaza parking lot... in fact the property belongs to Crowne Plaza


CONS
• Noisy hallway (shouting, etc.), and can't muffle it with the heat/a/c fan because the cool fan freezes the room.
• Privacy drapes (on first floor) tricky/nearly impossible to close entirely
• NOT ENOUGH outlets = NO desk outlet (bring multiplug or power strip)
• Closest bathroom sink outlet is 10 ft away (in the handicap room)
• Small sink & no other flat surfaces in bathroom
• Thin plastic toilet seat wouldn't stay up (in handicap room)
• Shower bit confusing to adjust
• Desk level is a bit too high
• No desk lamp, but nice floor lamp next to desk.
• Small 3-cup (weak) coffee maker... Sunbeam, flat filter type (you can make the coffee stronger by putting in both filtered portions at once... in fact, it turned out pretty good that way)
• 3 decorative pillows on the bed present questions about sanitation (decorative pillows are fine for your house, but rest assured that hotel guests use them in ways you don't want to think about)
• No complimentary breakfast

Room Tip: We were put in one of the first floor handicap rooms. The hallways were noisy with voices and doors shutting/slamming. Suggest trying a room on a higher floor. (The lobby, fitness center and restaurant are located on the third floor.)
  • Stayed: April 2012, travelled as a couple
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1  Thank Virginian01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan B, Front Office Manager at Crowne Plaza Resort Asheville, responded to this reviewResponded 21 April 2012

Thank you so much for submitting such an extensive and detailed overview of the property. I feel like you have highlighted many of our strongest points and also given us some very useful constructive criticism. I do want to mention that guests get a Zipline discount of $59/person, and that the price you mentioned is for the public. I hope you get to come back for a visit in the future!

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Reviewed 11 April 2012

Got a very good rate via priceline. Updated room, very clean, quiet at this time of the year. We took a 1st level room with a nice patio with table and chairs to enjoy the nice view. We were able to watch the zipline at a distance. Frig in room so we were able to keep milk and wine cold. It was nice to have a towel bar inside the shower and the soap dish in the shower was at a very convenient level. This hotel has at least 16 tennis courts. It's only three exits from downtown and very easy to get to downtown. Be careful of the quick approach to the entrance and the one way out of the hotel. We decided to stay out of downtown because of the rate and the noise levels caused by traffic, and sometimes dumpsters being emptied at 3 in the morning. We would stay at this hotel again.

Stayed: April 2012
Thank southernaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan B, Front Office Manager at Crowne Plaza Resort Asheville, responded to this reviewResponded 14 April 2012

I appreciate your response and review and am so glad that we exceeded your expectations. We truly try to give every guest an amazing experince and do what we can to make their trip to Asheville memorable so they will come back again. You can't always belive every review that you read online and I am glad that you have given us accurate feedback concerning your stay. Thanks!

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Reviewed 8 April 2012

I was here for just one night but I wish I could've stayed longer. The hotel is perched up on a hill just a short drive from downtown Asheville. The front desk staff was friendly and efficient and provided great restaurant recommendations. The rooms were huge with balconies and comfortable beds. we ate breakfast in the restaurant which was a buffet that had great variety and was relatively inexpensive.

  • Stayed: March 2012, travelled with family
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Thank funtravelsallover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan B, Front Office Manager at Crowne Plaza Resort Asheville, responded to this reviewResponded 14 April 2012

Thank you so much for your positive feedback. Please come back for a longer visit next time and let us wow you once more.

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