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“Surprisingly Tasty Restaurant”

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Holiday Inn Asheville - Biltmore East
Ranked #24 of 63 Hotels in Asheville
Certificate of Excellence
Lisbon
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Surprisingly Tasty Restaurant”
4 of 5 bubbles Reviewed 27 March 2012

Stopped over in Asheville a couple days ago and stayed here. It was just one night with my family (2 small children). Room was fine, the front desk guys were very friendly. The restaurant (The Owl or something like that) had actually really tasty food. The soup was good, the fish and chips were good, the steak was tasty.
It was not a cheap hotel, but for a Holiday Inn I was happy and there was plenty of room in the room for a pack and play as well.
The big pool they talk about is an outdoor pool so it was closed when we were there in March. So not much for kids in the winter months. There was a workout room, but I did not know that as it was not mentioned to me by the front desk. But all in all it was fine.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WoltersWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
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English first
Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

A great deal for this hotel in a convenient location, 3 miles from the Biltmore and 1 mile from downtown Asheville. It is exceptionally clean!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mama3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 26 March 2012
Thank you for choosing to stay at our Holiday Inn Biltmore East. We appreciate your business and your review of our hotel! We are looking forward to having the opportunity to serve you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 March 2012

The staff was extremely friendly during all shifts, the free evening soup came in handy as a pre going out meal to hold us off until dinner and the breakfast spread was awesome! Downside is the gym that needs serious equipment replacement- it's old and you can't read the numbers on the treadmill- also the parking lot/walking area is fairly limiting if you have a younger active dog that likes to explore

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saberoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 19 March 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East in Asheville, North Carolina! We are pleased that you and your pet enjoyed your stay with us. It was a pleasure to serve you! We are looking forward to serving you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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TN
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

Not yourtypical Holiday Inn but rather a mountain retreat! Rustic atmosphere with modern hospitality. Thanks for your warm hospitality.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chinacom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 19 March 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East during your most recent visit to Asheville, North Carolina. We appreciate your business and your review of our hotel. We are delighted that you enjoyed your stay with us and hope that we will have the privilege of serving you again during a return trip to Asheville, North Carolina. Lindsay Diehl, Mountain Top Management, LLC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

I stayed here for 3 nights before XMAS and booked through Destination Rewards at a higher cost than the hotel website published. I was unaware having never used this third party before that I could have received a refund for the difference. I gave my reward number when I booked and indicated that points be credited. The hotel was also offering a 3,500 bonus rewards if you stayed 2 nights. They refused to credit my account and notification to the IHG customer service representative was futile. My $50 gift card translated to only a $28 savings and I forfeited 7,000 points. I don't understand why they refused to issue the points. They were paid more than they asked for! Regarding the hotel it is only a 3 star property. They charge a higher rate only because they are close to the Biltmore Estate. The male desk clerk seemed irritated when I checked in as it was a distraction from his computer. He was abrupt and provided little information. The cafeteria offered a substandard continental breakfast and their was insufficient help on the weekend. Trash was overflowing and the food not replaced in a timely manner. There was a young girl about 10 years old helping out an older women. On Monday morning the breakfast was improved and included a waffle maker. At night there was only one server and it took so long to even be greeted that I, as well as another group of four, walked out. The room was ok, bed comfortable but if you want a view of the mountains specify at the time you reserve. I requested this but the same male desk clerk said they were "full" but it didn't seem that way judging by the number of cars in the lot. I think he was too lazy to make the room change. Kudos to whomever decorated the lobby for XMAS; they did a delightful job. In the future I plan to book with other hotel chains after this experience.

  • Stayed December 2011, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank jasmineFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 7 March 2012
Dear Valued Guest,

We appreciate the time you have taken to write a Tripadvisor review for our award-winning hotel, the Holiday Inn Biltmore East in Asheville, North Carolina. I would like to take this opportunity to let you know that this Holiday Inn does not and has not participated in Destinations Rewards, nor do we take reservations from them. We do, however, participate in the Holiday Inn rewards program, Priority Club, where guests who are members of this rewards program can book online and receive extra points for two night stays. To receive these promotional points, guests must book through the holidayinn.com website. The Holiday Inn website also has the best price guarantee, offering the lowest hotel rates and beating out any third party site.
Our hotel does offer an in-house restaurant with a complimentary breakfast buffet including scrambled eggs, hot waffles, cereals, breakfast meats, and an assortment of juices and coffee. Our hotel restaurant, The Lodge, has recently been taken over by the hotel. Our restaurant and hotel pride itself on exemplary service. We feel that every guest should be appreciated and their time respected.
I sincerely apologize for any confusion and or dissatisfaction your hotel experience may have been for you. As previously stated, we want our guests to feel appreciated. I hope that when choosing to visit Asheville again you will give our hotel staff a call. We would love to have you stay with us again.
Sincerely,
Lindsay Diehl
Mountain Top Management, LLC
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Wilmington, North Carolina
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Nice clean hotel. We were looking for a pet-friendly hotel close to Biltmore but didn't want to break the bank. This place was more than we could have asked for. Large clean rooms. Nice staff. Large breakfast buffet (part of the room cost). Good price, and close to everything. The hotel looks old an dated from the outside, but has a nice rustic feel inside. The rustic feel doesn't mean it isn't updated though. The hotel has been updated and is nice and clean. Would definitely stay here again.

Room Tip: Ask for a room on an upper floor and also away from the elevators. That area can get a little noisy...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 22 February 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East in beautiful Asheville, North Carolina! We appreciate your business and your review of our hotel property. We love provided a cozy environment for our guests; we are pleased to read that you enjoyed our hotel and your stay with us. We are looking forward to having the opportunity to serve you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 18 January 2012

I've not been a fan of HI's in the past, but to quote an old rock song, now I'm a believer. The HI Biltmore East was all that and a bag of chips.Located on the less busy section of Tunnel Rd, it has easy access from I 40 and not quite the white knuckle feel that busier parts of Tunnel have.It's also a bit quiter, so we never noticed any road noise. The grounds are well kept, with a small dog walk in front supplied with the "premium" (when we were there at least) doggy bags. There isnt a whole lot of space for dog exercise, but being surrounded by the BRP leads to tons of dog exercise opportunities.
Check in was a breeze. i'd hardly put the credit card back in my wallet and we were done. Clerks were fast and friendly, which was the tone for our whole front end experience. We had found an excellent rate in one of those state hotel books-79 per night, no problem honoring it, even though the hotel seemed to be pretty booked. I've had to argue with clerks before to get the published rate, but not here.our room, first floor pool side, was a bit larger then many I've been in and scrupulously clean. The view was great, Beautiful pool outside our window, mountains in the background. The pool thing was rather ironic as I had a cast on my arm and looking at those blue waters I thought I wouldnt get into was killing me. The next day, maids to the rescue!!Housekeeping bought me numerous trash bags in assorted sizes so I could encase my cast in plastic and actually enjoy what I was gazing at longingly. I didnt ask, they just bought.In many hotels you cant even get extra soap!!.Almost every time I passed the front desk, someone asked need anything, doing OK, hows the arm, dog enjoying his stay (hey, he's a dog, he enjoys everything). The hotel had trouble with it's wireless, and one of the clerks offered to come to the room to help if my barely computer literate self couldnt resolve the problem.I later learned that the actual GM was on holiday, which can mean employees sometimes slack off a bit. Under the assistant managers-Berlinda Diehl-tutelage, this army of workers never seemed to slack off.For true, front end employees constantly worked to make their guests stay enjoyable and hotel staff in general did their jobs with the same care and expertise I've experienced in 4 star hotels.
Unfortunately, this was not what I experienced when dealing with the restaurant located on the premises. First I should say that HI did not run this place, eateries are often contracted out in hotels.Our first problem occured at dinner when we ordered 2 pasta dinners with meatballs and got one dinner sans meatballs, 1 very anemic salad, no bread and no set ups. When I called, the greeter insisted she packed it herself and knew we had gotten our order. As a chef myself, I was deeply offended by her attitude, which was almost tantamount to calling me a liar. Ended up rebagging our order and going back to straighten things out. Girl I had spoken to on the phone ignored me completely, playing with her phone. Cook came out (manager had left),begrudgingly straightened out the order, never apologized and I left having lost my appetite.Next day at breakfast asked for a tray to take food back to room, which is where I like to eat my breakfast. Was told rather imperiously we have no trays, most of our clients eat here.Told manager that I was a client also and I liked my breakfast elsewhere, as was my right.Asked can you find something for me to carry my food with, waving my cast so the guy could sort of get a message I was temporarily handicapped.Once again he told me we have nothing and there's nothing I can do.No offer of help was in the least forthcoming. It was then I spied a sort of decorative hutch with larger platters on it, so I took the carry all matter into my own hands, er hand. No sooner had I loaded my various accoutrements when the man swooped down on me and actually called me out rather loudly in front of a room of diners. "those are to stay here, we never allow those to leave, their for decoration only" I felt as if I was being accused of being a crockery thief.If I hadnt been so pissed I'd have had the sense to get embarassed.So instead of diners getting a nice start to their days over coffee and cereal, they got to hear one chuffed client and one unreasonable employee argue.As mentioned, as a chef myself, I never would have allowed myself to treat a diner in such a callous manner-from not helping with conveyance to calling one out in front of other diners. The good news here is that when I went to Berlinda, the assistant on duty, and complained most vehemently , she was most sympathetic& apologetic and diminished my anger by eliminating the dog fee-$20 per night-for our length of stay.She to was appalled by the actions of restaurant manager.
So to sum up, Holiday Inn Biltmore East-totally great. Excellent,helpful and informative front desk, housekeeping caring and industrious, pool well maintained with a beautiful backdrop., beds very comfie, rooms larger then average.
Restaurant, avoid at all costs or eat your free breakfast and get the heck out.
PS since this stay was in August, there are names of hotel personel I have forgotten, but kudos go to all I encountered (except eatery people)!!!

Room Tip: Had room on first floor(118) overlooking pool and mountains. Pool noise was not noticeable.
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsysol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindsayDiehl, President Assistant at Holiday Inn Asheville - Biltmore East, responded to this review, 19 January 2012
Thank you for writing a review for our award-winning Holiday Inn Biltmore East! It was our pleasure to serve you during your stay with us. I am most pleased to inform you that the hotel has now taken ownership of the restaurant. We are currently offering a hot, free, delicious breakfast and will be opening our dinner portion of the restaurant February of 2012. I hope that you will be able to come and stay with us again and enjoy our new restaurant featuring fresh local produce and homemade southern recipes! We appreciate your business and are looking forward to serving you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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Additional Information about Holiday Inn Asheville - Biltmore East

Property: Holiday Inn Asheville - Biltmore East
Address: 1450 Tunnel Rd, Asheville, NC 28805-2802
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Asheville
#15 Family Hotel in Asheville
#26 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Asheville - Biltmore East 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the Newly Renovated Holiday Inn Biltmore East hotel, Winner of the 2015 Quality Excellence award! Our hotel provides the warmth and charm of a mountain lodge with the quality and legendary service that you have come to expect from a 4 or 5 star hotel. We are conveniently located on I-40 at Exit 55, nestled in the Blue Ridge Mountains, and within minutes of the area's most popular local attractions: Biltmore Estate, the Blue Ridge Parkway, Historic Downtown Asheville, Chimney Rock Park, Antique Malls, Black Mountain, Warren Wilson College, VA Hospital, and across the street from Billy Graham's Training Center, 'The Cove'. We also offer free, hot breakfast and free internet for all of our guests. You can enjoy our spacious mountain view rooms that overlook our scenic, seasonal heated outdoor pool and Asheville's Blue Ridge Mountains. Traveling with your pet? Just ask for one of our pet friendly guest rooms with only a $35.00+tax pet fee per night. We look forward to hosting your hotel stay! ... more   less 
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Also Known As:
Holiday Inn Asheville Biltmore East Hotel Asheville
Asheville Holiday Inn

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