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Leigh F

Lovely hotel, great location just a couple of minor niggles

4.0 of 5 bubblesReviewed Apr 1, 2024
When checking in there was a lot of information delivered very quickly, which I understand given the nature of running a hotel, however, there was very little clarity and transparency. For example, asked for a card, no problem, though no explanation why and what for, I knew there was a "room tax" to be paid but was not told how much nor asked to take payment, I also wasn't told that a discretionary charge of an additional $50 a night would be added on top of the "room tax" for any additional charges we incurred, imagine my alarm to find that I had been charged $400 instead of the room charge of $150, so I went back down to reception to ask why, only then for the above to be explained. In Europe, you are told upfront upon check-in about the "room tax" amount and asked for payment, as well as given a receipt upon payment, all clear, all above board this was not the case here. We were also given wooden chips and told they could be used for food, but no explanation of when or how a little bit more information would be useful. Neither were we told that we would need our room keys to access the lifts to our floor, don't know if this is standard in the US, this is a great security feature only allowing guests to access those areas, it was only that I had seen it on a YouTube video that I was aware, we weren't the only ones either, encountering numerous guests that we had to inform of this fact. Maybe a little less time should be spent on trying to upsell upgraded rooms for an additional charge and more on providing the guests with the information required to fully enjoy their stay.
I will say as a positive that we were given an upgraded room (didn't pay for it) from the 6th floor up to the 17th so that we weren't staring at a brick wall (recption informed us the view, we never saw the room ourselves), so thank you to reception for that. Didn't see the need for an upgraded room as the room was a great size and had everything we needed anyway. Also being able to get a notification on my phone when our room was ready, this was a nice touch meaning we weren't wandering for hours after a very early start in the UK and a long flight, some thing to consider at check-in as people might be a bit jet lagged and not fully with it. Otherwise we had a great time, hotel had a great location and was easy to get to everything.
Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this review
Responded Apr 8, 2024
Thank you Leigh for your feedback. First, thank you for your very detailed comment. We are sorry that your check-in experience was not up to our standards and that all the information , especially regarding the charges on your card were not delivered properly. We have passed your comment to the appropriate colleague and will ensure to improve on those point. We hope to welcome you back again , and thank you again for your very helpful comment.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 25, 2024

Perfect location for the city. Great spot for a couple or family to stay at visiting Boston.my only negative of the hotel was the outdated shower and the bed was quite firm not comfortable for me. Overall a great stay for the weekend.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank ambercast97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded March 29, 2024

Thank you Amber for your feedback. We are glad to hear that you enjoyed your stay with us. We have passed your comments to the team regarding the shower and the bed and will ensure to improve. Thank you again for staying with us , we hope to welcome you back again soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2024

I can recommend the Hyatt Regency 100%. The hotel was incredibly comfortable and clean, but it was the staff that really shone. They were all excellent and couldn't have been more helpful. Really good value as well!

Date of stay: March 2024
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Simon K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded March 29, 2024

Thank you Simon for your feedback. We are really glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

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Reviewed March 22, 2024

Beautiful, well-kept hotel in the center of downtown. Walking distance to Chinatown and many attractions, and easy access to public transportation. Restaurant and bar are wonderful, and the staff goes out of their way to make sure your experience is as memorable as it can possibly be. The beds and pillows could be a little more plush, in keeping with the upscale nature of this hotel, but we didn't feel that detracted from the overall experience.

Date of stay: March 2024
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank dean845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded March 25, 2024

Thank you Dean for your feedback ! We are really glad to hear that you enjoyed your stay with us and had a wonderful time visiting Boston from our location ! We look forward to welcome you back again soon !

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Reviewed March 21, 2024

I recently stayed at Hyatt Regency Boston to visit family. Didn’t realize at the time that it was St. Patrick’s weekend. While I didn’t partake in the festivities, the hotel was convenient to everything! I walked everywhere and the location was perfect! Even though I’m only World of Hyatt Explorist, the check in clerk gave me free breakfast at the buffet since it was my first visit to the city. I will definitely stay again next time I’m in Boston

Date of stay: March 2024
    • Value
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Review collected in partnership with Hyatt Hotels
Thank constanttraveller63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded March 25, 2024

Thank you for your feedback ! We are glad to hear that you enjoyed your stay with us and had a great time to visit Boston from our location. We hope that you enjoyed our breakfast buffet ! We look forward to welcome you back again soon !

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Reviewed March 21, 2024

The hotel was very clean and spacious and the bed massive and very comfortable.
All staff were very friendly and helpful.
We didn't go to the onsite restaurant but always looked busy so assume that as a good sign.
Our flights were cancelled at the last minute and we needed to stay an extra night which was no issue with the hotel.

Date of stay: March 2024
    • Value
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Review collected in partnership with Hyatt Hotels
Thank AlisonTripAdv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded March 25, 2024

Thank you Alison for your feedback ! We are glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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