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SuperbGarfield
Philadelphia, Pennsylvania

Hyatt recognition lacking. Unfriendly service

2.0 of 5 bubblesReviewed May 8, 2024
This hotel has a good location and decent breakfast options. Unfortunately, the staff at the front desk refused to offer Hyatt benefit until I repeatedly pushed for it and reminded him of the terms. The service at the front desk was often hostile. They also forgot to remove breakfast from my bill despite my Globalist status. I do not recommend it to other World of Hyatt Globalists, or any elite members for that matter.
Date of stay: May 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this review
Responded May 20, 2024
Thank you for your feedback. We are really sorry to hear about the inconveniences you faced with the front desk agents. We have shared your experience with the appropriate colleagues and will investigate the issue. We are really sorry again, and we will make that it won't happen again. Thank you again for your feedback.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,962)
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Traveller rating
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All reviews great location street level downtown crossing the theater district freedom trail south station parking garage corner room fitness center central location hotel restaurant few blocks quincy market beacon hill the north end elevator lobby
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50 - 55 of 5,961 reviews
Reviewed May 7, 2024

Very disappointed with this hotel. One person was working the check in desk but she was on the phone. Room service QR code was not working and that was the only way to order room service - so I had to go to the restaurant to order food to be delivered to my room and pay for the room service delivery charges. When I called the front desk they told me the room service QR code had not been working for a few days - wish they told me that when I checked in. And now the icing on the cake is that my TV is not working and I was all pumped up to watch the NHL playoffs. Never staying here again!!

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Explore04819436607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded May 20, 2024

Thank you for your feedback. We are sorry to hear that your stay was not up to standard and are deeply sorry for the inconveniences you faced. We have shared your feedback with the team and will ensure to improve and be sure that this issues won't happen again. Thank you again for letting us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 7, 2024

Well run hotel. The room was very clean and functional. It was equipped with everything that I needed.

The restaurant was another story. Slow, unfriendly service for mediocre food.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lthornton2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded May 20, 2024

Thank you for your feedback ! We are glad to hear that you enjoyed your stay with us ! We are sorry about your experience at the restaurant, we have shared your comment on to the appropriate colleague and will ensure to improve that point. Thank you for letting us know , we hope to welcome you back again soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2024

The staff here are always fabulous, and the breakfast buffet is delicious and has something for everyone. You can’t beat the location, either. I walked half a block and went to the Ballet. It was a wonderful staycation.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank MaineChapmans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded May 20, 2024

Thank you for your amazing feedback ! We are glad to hear that you enjoyed your stay with us and liked the location of our hotel near the Theatre District ! We look forward to welcome you back again soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2024

The rooms were spacious and clean, the entire hotel staff from reception to housekeeping to valet attendants were so courteous and accommodating. It was a great experience while having to be away from home.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank sszilva1977
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded May 20, 2024

Thank you for your amazing feedback ! We are really glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2024

Excellent stay. Helpful staff. Location for sightseeing is very good Concierge service very good on our departure.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank basing312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chryssaldo Thomas, General Manager at Hyatt Regency Boston, responded to this reviewResponded May 20, 2024

Thank you for your feedback. We are really glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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