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“Exceptional” 5 of 5 bubbles
Review of Mandarin Oriental, Boston

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Mandarin Oriental, Boston
Ranked #13 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Exceptional”
5 of 5 bubbles Reviewed 6 March 2012

First time in ages that I've stayed in a hotel where the service was truly faultless. lots of people remembering your name. Real smiles not plastic ones. Nice rooms. Great food and unlike many hotels not overpriced if anything it appeared under priced. Will stay again.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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652 reviews from our community

Traveller rating
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    88
    42
    9
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Memphis, Tennessee
Level Contributor
107 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

My wife and I stayed in a spa floor room, with hardwood floors. Just fantastic. The service on all levels at this hotel is at the top of it's class. Perfect location on Newbury Street. Would recommend this place time and time again.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nevels2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

When I called MO in Boston and told the front desk I would have a late arrival from California (11PM),
she graciously asked if there was anything she could do upon my arrival. Jokingly, I said “yes, I would love some room service - 2 scoops ice cream. MO is know for bringing each guest their yummy tea. To my surprise, and delight, the kitchen staff sent not just the tea, however brought me THREE scoops of ice cream with a flower on the tray and a big welcoming smile on behalf of the server and the staff!!
I was so blown away because my conversation with the front desk had been over a week before my arrival!
I continue to tell this story, and most of all, I continue to get that special attention throughout during my frequent returns to Boston.
Sincerely,
Laurie M
San Diego, Ca

  • Stayed October 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boaton
1 review
5 of 5 bubbles Reviewed 28 February 2012

After spending some time looking for a place to live in Boston I decided to treat myself. I also loved the atmosphere of welcoming as soon as you arrive, the front desk and doorman and all the staff. I throughly enjoyed my experience , my room, the spa and the location. So glad I treated myself ! I love hotels where you feel something when you walk in the lobby and not just have a room. So few places realize what a little consistent friendliness can do for a hotel . They have it right!

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

The hotel was nice. To be fair I don't love oriental decor. The bellman and front desk were friendly and made you feel welcome immediately. All the staff we encountered were wonderful. My husband and I went to celebrate an evening away without our little ones. The location is perfect. You can walk to shops and restaurants, they are just outside the hotel. We had room service for dinner which was spectacular. The food was delicious and our server was extremely pleasant. The spa is the best Boston has to offer. We arrived an hour before our treatment and got to enjoy the vitality pool, rain shower and steam room separately. I was so relaxed before I even began my 80-minute massage. I highly recommend this spa even if your looking to go for the day. We will definitely be back again.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ExtremePickyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
380 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

Our recent trips to Boston included stays at Marriott, Hilton, Westin and Hyatt hotels and we decided to aim a little higher this time. Taking advantage of weekend "3 for 2" rates, we chose Mandarin Oriental, having never stayed at the Boston location even though we have stayed at Mandarins in other locations.

The hotel did not disappoint. The rooms are modern and cozy, the location is excellent if you want access to restaurants and shopping without going outside in the Winter....and if you do want to go outside, Newbury Street is just around the corner with more restaurants and shops.

Service is top quality, as good as we would expect from a hotel of this level. The free Mercedes pick up and drop off is not quite as convenient due to the requirement that it is booked in advance, can only go a maximum of two miles and only in 1/2 hour increments, but who can really complain about free Mercedes service, even if it requires a little schedule adjustment? It really is a nice touch that we appreciated.

The staff is amazingly well selected and trained, including front desk staff, room service, housekeeping and concierge, all of which we utilized.

Room Tip: Try to get an upgrade, which is offered through Amex Fine Hotels program.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ValVil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

My wife and I recently spent a night at the Mandarin Oriental to celebrate an anniversary. We ended up having a very nice time with the staff and the spa being the highlights. To begin with, however, we were placed in a room right next to some kind of a service entrance. We had paid for a relatively nice room so I was disappointed when my brief afternoon nap was interrupted every 3-4 minutes by the sound of a door closing. After a call to the front desk, we were quickly relocated and loved our new room. The spa is among the best that we have been to and the staff throughout was exceptional. Breakfast in the room was excellent the next morning. I would have given five stars except for the initial room placement. Avoid room 520 and you will have a wonderful time at this lovely hotel in a very nice location.

Room Tip: Avoid rooms next to service entrance (e.g. 520).
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DK1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Boston

Property: Mandarin Oriental, Boston
Address: 776 Boylston St, Boston, MA 02199-7841
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#8 Romantic Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Official Description (provided by the hotel):
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston

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