I was expecting to find something similar to the Newbury Guest House, which has a great location, offers renovated rooms and a good service. Unfortunately, I was very disappointed.
My daugther and I arrived from abroad on a Friday morning, during working hours, at around 11h AM. We were planning to leave our luggage in the lobby and grab some coffee somewhere nearby, until check in time. However, there was nobody there to open the front door for us. We've waited for about 20 minutes on the outside, until a guest, who was leaving the place, kindly opened the front lobby door for us. Fortunately, the mentioned guest had the cell phone number of the guest house manager, Rick, called him up and asked him to show up.
We've brought a lot of of luggage along, as my daughter was about to move to Boston for 4 years, to go to college. We had to take all the heavy luggage to the 3rd floor using the stairs, as there was no elevator in the house. I thought it would be more honest to highlight this feature on their website, as this guest house has 4 floors and for many potential guests an elevator might be really important. The Newbury Guest House is also a 19th century building, but it does feature an elevator, so I was expecting to find one here as well.
Rick, the guest house manager, treated us with no hospitality at all, since day one. Before we were done taking our heavy luggage upstairs, he asked me to come to his office right away and provide full payment for the whole 11 days stay, as if we were not trustworthy people. When I asked him about room availability for 12 weeks during Fall, he said they do not accept guests for extended stays (despite the fact that their official webiste does mention weekly and montly rates).
When I was checking in, a lady told Rick she wanted to check out before the scheduled date, as her room's bathroom was full of mold and she just could not stand it anymore.
My room's bathroom was incredibly tiny, had no mold, but it did have a big crack on the floor, which could easily cause injuries. I asked the manager to get the floor crack fixed and the tiles were replaced 2 days after my complaint.
My room was large and had a nice bay window. However, 2 shades were broken and did not close completely, which affected our comfort and privacy. I requested to have the mentioned shades fixed, but the problem was not solved during our 11-days stay.
I was also upset because my room was not properly cleaned. Rick explained to me that in this particular guest house, bed linens are only changed once a week! I thought this policy was not reasonable. If the guest pays the full rate every single day (not a discounted weekly rate), it is fair to have daily service and be provided with clean bedding and bath sets every time it is requested. The cleaning lady only changed the cheap polyester bedspreads in the fifth day, after many complaints.
This property has a great location, a 19th century charm and the potential to be a picturesque boutique guest house, if it were not so poorly run!
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- Also Known As:
- Commonwealth Court Guest House Hotel Boston