We were looking for a local hotel for an anniversary celebration. I was considering a different hotel when I received an email advertising a living social voucher for an overnight stay. When I called the hotel to make the reservation using the voucher they told me that the voucher was not available on the night that I chose although the voucher stated specific blackout dates that were different than the night I chose. The voucher was only valid for 3 months. I had to complain and escalate the situation to corporate in order to book my room. I was given a room that was a lower grade than stated on the voucher with no further compensation. On arrival at the hotel, the doorman was not available. I had to walk into the hotel in order to request valet parking. I could go on, but you get the idea. This hotel is not terribly concerned with customer service. As I mentioned to the corporate representative.. if you dont want to honor a voucher then don't offer it. I would have booked a different hotel. On a positive note the rooms are very nice, although very modern so maybe not to everyone's taste. We had dinner and breakfast in the Hotel restaurant the Woodward. I would highly recommend this restaurant. We had two delicious meals.
If the customer service was better I would highly recommend this hotel, until then I would choose someplace different.
- Official Description (provided by the hotel):
- Ames, located in the beautiful and historic Ames building, inspires both modern style and old world sophistication. An experience rich with elegant interpretations, Ames is ideally located near historic Faneuil Hall and Beacon Hill. Boasting a vibrant restaurant and bar offering an atmosphere that is at once refined and playful, a state-of-the art fitness center and suites accented by dramatic, Romanesque arched windows and original fireplaces. Our hotel is now part of the Curio Collection by Hilton and features Hilton HHonors benefits and rewards. ... more less
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- Also Known As:
- Ames - a Morgans Original Hotel Boston