Name: Nice hotel
Item: Hyatt Centric Faneuil Hall Boston
Rating: 3
Author: jasonaliberti

84 - 89 of 620 reviews

546dimitrisv

New York

Reviewed February 9, 2024

The room…

Downtown location is great but it comes at a cost: windows are facing near buildings on 3 sides and there is loud construction noise from early in the morning. The room was almost ridiculously small: there was maybe 1 foot of space between the bed and the wall/window and I bumped my feet twice trying to navigate around. The bathroom does not have a door, so it’s right next to the bed. There is no desk in the room for any type of work. There was not even space for the open luggage anywhere. Also, there was a huge column in the middle of the room, making it even smaller yet. This is not a suitable hotel for a business trip and any stay longer than 1 night is almost torture.

Date of stay: February 2024

Review collected in partnership with Hyatt Hotels

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Thank 546dimitrisv

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for taking the time to provide your feedback. Though we have a range of different room types and sizes, we are sorry the room you reserved didn’t meet your expectation. Based upon availability, the team will always try to upgrade our guests if the rooms are not committed. Thank you for staying with us and thank you again for the feedback. We hope to welcome you back in the future for a better experience.

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Trek222377

Reviewed January 30, 2024

One night stay with friends

Very convenient location. The bar and breakfast offerings were great. The trash did get collected outside around 5 am which was extremely noisy. I would have requested a room on the opposite side of the hotel if I had been warned. Were a couple balls of hair found in the room on the floor, but seemed clean otherwise.

Date of stay: January 2024

Review collected in partnership with Hyatt Hotels

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Thank Trek222377

Thank you for taking the time to review us. We are terribly sorry your stay didn't go well. Our goal is to provide excellent product and service to all of our guests and we regret we fell short of your expectation. We do our best to control any noise that may create a disturbance to our guests, but being in downtown Boston it can sometimes be difficult to control. We sincerely apologize for the cleanliness issue. Your feedback has been shared with our housekeeping team so they can pay closer attention to detail next time.
Thank you for staying with us and we apologize the stay let you down.

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Voyage291995

Reviewed January 22, 2024

Boston stay

I choose the Hyatt Centric to spend some time with visiting friends. The location was perfect for us. We enjoyed the neighborhood and wonderful restaurants. The hotel staff were friendly, efficient and courteous.

Date of stay: January 2024

Review collected in partnership with Hyatt Hotels

Ask Voyage291995 about Hyatt Centric Faneuil Hall Boston

Thank Voyage291995

Thank you for the kind review. Our team members work hard to provide a great experience for our guests and they will be excited to see it is paying off. We love the location of the hotel and we are pleased you enjoyed it as well. Thank you for staying with us and we hope to see you back soon!

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kenmcewan2024

Auckland, New Zealand

Reviewed January 13, 2024

Great hotel

Excellent hotel and value for money. Friendly and professional staff. Hotel was central to a wide range of attractions. We would be delighted to stay at the hotel again and we can highly recommend it.

Date of stay: January 2024

Review collected in partnership with Hyatt Hotels

Ask kenmcewan2024 about Hyatt Centric Faneuil Hall Boston

Thank kenmcewan2024

Thank you for taking the time to provide your feedback. We are fortunate to have such great team members. They will be pleased when we share your positive feedback. They work hard to ensure our guests have an enjoyable visit. Thank you for staying with us and we hope to welcome you back in the future.

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CWRinPgh

Pittsburgh, Pennsylvania

2447

Reviewed December 25, 2023

Disappointed

The hotel is in the Financial District, and it seems to have been designed for business travelers. It is not at all comfortable for a couple. There is no view to speak of. Only a couple blocks away from fast food; no real meals in the hotel proper. They put a significant hold on your credit card upon check-in. Close to T stop and, of course, Faneuil Hall and Quincy Market.

Date of stay: December 2023

Ask CWRinPgh about Hyatt Centric Faneuil Hall Boston

Thank CWRinPgh

Thank you for your review. It is disappointing the staff weren't able to direct you to the many great restaurants within walking distance. Unfortunately, the hotel is mostly surrounded by buildings, but it is one block from the Freedom Trail and just steps from Faneuil Hall and the waterfront as well as the North End and Back Bay. The hotel does take an authorization of $100 per night to secure incidental charges, which is common for any hotel in the city. We appreciate your feedback and regret the experience disappointed you. Thank you for staying with us and we apologize we let you down.

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