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Chris W
Kingston, WA

Easter Surprise - Amazing Customer Service!

5.0 of 5 bubblesReviewed Apr 18, 2024
We had a family trip to Boston (with young children), landing on Easter morning. To try to ensure our kids didn't miss the Easter experience we pre-coordinated over e-mail with Peter at the front desk for us to ship Easter eggs to the hotel in advance of our stay. He treated us like special guests, offering to hide the eggs throughout the room. When we arrived and checked in, Peter played the part and acted like he had never met or talked with us before. We got up to the room and the kids were so excited to see the Easter Bunny hadn't forgotten them! Peter and his other co-workers made this such a special experience for us all! Thank you, we'll certainly be back to stay during our next trip to Boston.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this review
Responded Apr 18, 2024
Thank you for the kind review. Our team members work hard to provide a great experience for our guests and they will be excited to see it is paying off. We will be sure to recognize Peter for a job well done. Thank you for staying with us and we hope to see you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews faneuil hall old state house great location front desk bathroom mirror the north end freedom trail rooms are small luggage rack quincy market sliding door historical sites parking garage within walking distance great stay blue line the hotel is clean
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Reviewed April 2, 2024

Absolutely perfect! I recently stayed here on business, and they have truly thought of everything! Perfect location near to Downtown Crossing, Fanueil Hall and Financial District. The hotel and room were spotless, nice toiletries and a high end hairdryer (better than you'd see in a 5 star hotel). The staff was friendly and helpful - this is my new hotel of choice when visiting Boston.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
    • Service
Thank Kimberlee N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 18, 2024

We appreciate the review and the kind words regarding our staff. We are lucky to have such great team members and we will be sure to recognize them for a job well done. Thank you for sharing and thank you for staying with us. Please come see us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2024

Highly recommend. I’m extremely picky, particularly about the cleanliness of a hotel. From the staff, to the cleanliness of the hotel as a whole, it far exceeded my expectations. Will definitely be staying here again!

Date of stay: March 2024
    • Value
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    • Service
Review collected in partnership with Hyatt Hotels
Thank joliale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 18, 2024

Thank you for taking the time to provide your feedback. We are fortunate to have a great housekeeping team to make sure the hotel is spotless. They will be pleased to hear your positive feedback and it will serve as a reminder that the hard work does not go unnoticed. Thank you for staying with us and we hope to welcome you back in the future.

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Reviewed March 26, 2024

A great hotel in a great location. The room was compact, yet felt spacious. The bed was super comfortable, the linens crisp and new. Everything you need for a city trip! The front desk staff were friendly and helpful. The valet service was great and the attendants were friendly and helpful. I recommend this hotel and plan on returning in the future!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank patria1ian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 18, 2024

Thank you for taking the time to provide your feedback. We are fortunate to have such great team members. They will be pleased when we share your positive feedback. They work hard to ensure our guests have an enjoyable visit. Thank you for staying with us and we hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 18, 2024

Great hotel, super clean, friendly staff, close to everything. Restaurant is good, but it can get busy. The breakfast sandwich is perfect, simple and filling. The rooms can be a little tight, but you cannot beat the location.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank geoffreys175
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 18, 2024

Thank you for taking the time to provide your feedback. Our guests rave about our location and we find ourselves lucky to get to come to work in the best location in Boston. Thank you for staying with us and we hope to see you back in the future!

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Reviewed February 19, 2024

Hotel is right in the middle of where you need to be. Parking is tough and expensive and the rooms are small but you pay for location over all a great trip to Boston Quincy market is a quick 5 minute walk

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jasonaliberti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded March 18, 2024

Thank you for taking the time to share your feedback. We are fortunate to be in a location that is central to the best locations in the city and only steps from the Freedom Trail and Faneuil Hall. Thank you for staying with us and we hope to have you back again next time your travel takes you to Boston.

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