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Aimee
Jacksonville, Alabama

Highly recommend!

5.0 of 5 bubblesReviewed May 7, 2024via mobile
Incredible hotel in the heart of Boston. Centrally located to historic spots, Beacon Hill, the North End, waterfront, and Charlestown. We walked everywhere! Hotel was extremely clean and staff friendly and helpful. Check-in was a breeze. We had originally planned this trip for November ‘23 but had to cancel the day before due to a death in the family. The staff was kind and went above and beyond to help us during a difficult time. Highly recommend!
Date of stay: May 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this review
Responded May 24, 2024
Thank you for taking the time to share your feedback. We are fortunate to be in a location that is central to the best locations in the city and only steps from the Freedom Trail and Faneuil Hall. Thank you for staying with us and we hope to have you back again next time your travel takes you to Boston.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (579)
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All reviews faneuil hall old state house great location front desk bathroom mirror the north end freedom trail rooms are small luggage rack quincy market sliding door historical sites parking garage within walking distance great stay blue line the hotel is clean
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Reviewed April 29, 2024

Wonderful location! We walked everywhere from this hotel. Hotel is clean and the employees all seemed welcoming and happy which gives a good vibe. They held our luggage on the last day and the parking valet worked out great. The hotel seemed very organized and clean and fresh.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank Tina G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded May 24, 2024

Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay with us, but regret the water pressure issues. I hope the maintenance team were able to fix it for you. The housekeeping team will be pleased to hear their hard work is paying off. The greatest compliment we can receive is making a repeat guest out of you, so we hope you will come back and see us again soon. Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 28, 2024

Overall, the property itself is perfectly fine. Great location. The main issue -- and the reason I will never return -- is the incredibly loud garbage trucks that woke me barely after 6 AM. I am a Globalist and travel extensively for business -- my main destination NYC. I also lived in Manhattan for 25 years. Even in NYC, I have never heard noise this loud from a hotel room. I was on the 11th floor (second highest) and have white noise on my phone. There is no white noise on Earth that could lessen the noise from these garbage trucks. I'm not sure if the other side of the hotel is quieter? But, this is something to keep in mind -- particularly if you are traveling for leisure and don't need to be up at the crack of dawn. Otherwise, the staff was friendly...particularly at the restaurant and front desk. (One of the other reviews said the staff "whisked away their luggage"...not sure I saw a bellman at the property.)

Date of stay: April 2024
  • Trip type: Travelled on business
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Thank Mark K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded May 24, 2024

Thank you for taking the time to provide your feedback. We realize there are plenty of hotels to choose from in Boston and we are grateful you chose Hyatt Centric Faneuil Hall. We are terribly sorry your stay did not go well. We try our best to provide a quiet stay for our guests, but being in downtown Boston does come with some exterior noise beyond our control. We apologize it was disturbing to you and we thank you for giving us a try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2024

Very clean room & bathroom. Central to the historic sites. Close to subway. Friendly staff. Close to Sam Adams Taproom.

Date of stay: April 2024
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Review collected in partnership with Hyatt Hotels
Thank ourlife621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 26, 2024

Thank you for the kind words regarding your stay. It is great to hear your room was clean and the location worked well for you. Our staff work hard to provide a great experience for our guests. We are sorry to see you scored us a one out of possible five. If there is anything we could have done differently to make for a better experience, please don't hesitate to reach out!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2024

The gentleman at the front desk was wonderful! The rooms were small, but very comfortable. Great location. The area was close to a lot coffee shops

Date of stay: April 2024
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Review collected in partnership with Hyatt Hotels
Thank bleemeach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 26, 2024

We appreciate the review and the kind words regarding our staff. We are lucky to have such great team members and we will be sure to recognize them for a job well done. Thank you for sharing and thank you for staying with us. Please come see us again soon!

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Reviewed April 23, 2024

AS ABOVE!...THAT HAS TO BE THE TITLE! We were greeted immediately and had our luggage whisked to our room within seconds..immediate room service both for drinks and then dinner that was wonderful! Can't wait to come back!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Leslee H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded April 26, 2024

Thank you so much for the kind review! It sounds like you had a great experience, which makes our team happy! We have shared your feedback with our partners in the restaurant as well and we look forward to welcoming you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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