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DuvernayMTL
Montreal, Canada

I recommend this hotel.

5.0 of 5 bubblesReviewed Jun 9, 2024via mobile
Great Location! Short walk to Quincy Market, Boston Common, Little Italy, Harbour front and all the historical sites.
The staff are very friendly and provide amazing service - all with a smile. This hotel is a little gem in downtown Boston.
Date of stay: June 2024
Room Tip: Use public transport. Easy, cheap and accessible. Parking in Boston is $60+++
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this review
Responded 4 weeks ago
We appreciate the review and the kind words regarding our staff. We are lucky to have such great team members and we will be sure to recognize them for a job well done. Thank you for sharing and thank you for staying with us. Please come see us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (613)
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All reviews faneuil hall old state house great location front desk bathroom mirror the north end freedom trail rooms are small luggage rack quincy market sliding door historical sites parking garage within walking distance great stay blue line the hotel is clean
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Reviewed June 4, 2024

Location was great to downtown Boston. Can walk to anywhere from the hotel. Only downside was the size of our room.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank KSM0813
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your feedback. We are fortunate to be in a location that is central to the best locations in the city and only steps from the Freedom Trail and Faneuil Hall. We regret you weren't pleased with the size of the room. Hopefully we can get you into a larger room next time! Thank you for staying with us and we hope to have you back again next time your travel takes you to Boston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024

The staff were very helpful and the facilities and amenities were as advertised. The location of the hotel was just right and the Quincy Market was within walking distance. Although during our stay, only one elevator was working so going up and down took some time.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank rachelles3532024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded 4 weeks ago

Thank you for the kind review. Our team members work hard to provide a great experience for our guests and they will be excited to see it is paying off. Thank you for staying with us and we hope to see you back soon!

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Reviewed June 1, 2024

Nice stay, but accessibility of the handicapped was limited outside the facility. Also, no breakfast was available during the stay. Also, the sole elevator was detrimental to getting out of the hotel as my wife relied on the rollator. It prevented her and me from getting in the elevator for 15-20 minutes.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jeffreychoate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your feedback. We sincerely apologize handicapped accessible was limited outside the hotel. We do have a restaurant and coffee bar for breakfast. We regret you weren't able to take advantage of either. Thank you for your patience while necessary repairs were made to the elevator. Sorry we let you down and we hope to welcome you back in the future for a better experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2024

The hotel is in a great location & was overall pretty solid. The staff was awesome & super accommodating & kind.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Anna H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to provide your feedback. We are fortunate to have such great team members. They will be pleased when we share your positive feedback. They work hard to ensure our guests have an enjoyable visit. Thank you for staying with us and we hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2024

Hotel was nice. Rooms were smaller but a standard deviation nicer in quality. Bed was nice. Water pressure was tempermental. Room cleanliness + staff cleaning was as expected. Check-in staff was very friendly. Location was nice and close to Feneuil hall area. Ubers to convention center were 5-10 minutes away.

Food + drink was a bit expensive for the quality

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Chuyito1990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Matheson, General Manager at Hyatt Centric Faneuil Hall Boston, responded to this reviewResponded May 24, 2024

Thank you for taking the time to provide your feedback. Though we have a range of different room types and sizes, we are sorry your room was on the small side. Based upon availability, the team will always try to upgrade our guests if the rooms are not committed. It is good hear you found the room was nicer in quality with a nice bed and friendly staff. We apologize for any issues with water pressure and will be sure to have maintenance inspect the issue. Thank you for staying with us and thank you again for the feedback. We hope to welcome you back in the future for a better experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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