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Allan M

Feels more like a bar than hotel. Very small rooms.

2.0 of 5 bubblesReviewed Apr 24, 2024via mobile
The hotel is in a great location but it feels more like a ‘bartel’ - a bar/restaurant with a few rooms upstairs. The entry is pretty much via the bar which can get very busy and isn’t everyone’s idea of a hotel reception. The room I had was clean , comfortable but very very small. The bed was so tight to the wall it barely allowed me to move around the room. The photographs seem to use a wide angle lens!
I asked for a bigger room the reception said they would arrange that then promptly forgot to do that. One day they also forgot room service. There was a computer problem checking out with the online booking which took about two weeks to resolve meaning I had two full payments pending.
The staff were friendly and tried to be helpful but I’m not sure they had much experience. Other than the location there is much to be improved.
Date of stay: April 2024
Room Tip: Make sure to check the room that you are getting. There are some very small rooms.
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this review
Responded May 9, 2024
Thank you for taking the time to provide your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. We take all feedback seriously and strive to provide the best possible experience for all of our guests. Your comments have been shared with our team, and we will take the necessary steps to address the issues you have raised to ensure that they are not repeated in the future. We would like the opportunity to make things right and invite you to reach out. Please contact me directly at tlesandrini@beaconhillhotel.com so that we can further discuss your concerns and hopefully have the chance to welcome you back for a better experience. Once again, we apologize for the shortcomings you experienced during your stay, and we appreciate your valuable feedback. Thank you and safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 42 reviews
Reviewed April 23, 2024

Great location. It was a small but but comfortable room. The bar service is excellent. Beacon hill is a nice spot for walking.

Super helpful and friendly staff. Austin was a great help for helping me manage the details of extending my stay. Thanks Austin!

Room tip: Bar closes 8pm but is well stocked.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Erik A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this reviewResponded May 14, 2024

ts wonderful to hear how much you enjoyed your stay with us at Beacon Hill Hotel.
We're also very glad that Austin went above and beyond to deliver outstanding service and ensure your experience was memorable! Thank you for choosing Beacon Hill Hotel. We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 8, 2024

We had a wonderful time at this oh so very charming hotel! Austin was sooo helpful and gave us a list of wonderful recommendations. We felt right at home and the neighborhood was so charming and relaxing to walk and shop and stroll. We came with our daughter and Austin told us all the spots to go for a kid friendly trip. We will definitely be coming back!!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cdub11585
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this reviewResponded April 11, 2024

Its wonderful to hear how much you enjoyed your stay with us at Beacon Hill Hotel.
We're also very glad that Austin went above and beyond to deliver outstanding service and ensure your experience was memorable! Thank you for choosing Beacon Hill Hotel. We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2024

This hotel is not only in the perfect location, but also has the most amazing and fun staff. Jess, the bartender, is so knowledgeable and conversational and fun. Their brunch is so tasty and elegant yet casual. I’ve been staying here for almost 20 years, and look forward to it every time.

Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Johanna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this reviewResponded April 8, 2024

Its wonderful to hear how much you enjoyed your stay with us at Beacon Hill Hotel.
We're also very glad that Jess went above and beyond to deliver outstanding service and ensure your experience was memorable!
We eagerly anticipate your return and the opportunity to exceed your expectations even further in the future. Thank you for choosing Beacon Hill Hotel. We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2024

Our service was wonderful! Diego was the best. He chose the perfect wine for us and was very friendly and attentive to my food allergies. We had a quick salad and drinks before a show. Food and wine was excellent Highly recommend this as a pre show spot. Ask for Diego.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank 437teric
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this reviewResponded March 31, 2024

It puts a smile on our faces to know that you experienced service that sets Beacon Hill Hotel apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help ensure you have a memorable experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again and safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2024

This hotel is absolutely lovely and cozy and everyone there is so friendly, especially Austin who was delightful! Rooms are small but sweet, quiet, and very comfortable. In the best, most quaint area of Boston. The bar was bustling and fun and the design of the whole hotel reminds me of a more humble Kit Kemp hotel. Highly recommend!

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Sam K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor Lesandrini, General Manager at Beacon Hill Hotel, responded to this reviewResponded March 31, 2024

Its wonderful to hear how much you enjoyed your stay with us at Beacon Hill Hotel.
We're also very glad that Austin went above and beyond to deliver outstanding service and ensure your experience was memorable!
We eagerly anticipate your return and the opportunity to exceed your expectations even further in the future. Thank you for choosing Beacon Hill Hotel. We look forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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