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Reviewed January 20, 2016

Best breakfast I've ever had in a hotel; very clean and comfortable room, and got it at an excellent price. Nowhere did it indicate there would be free wifi, so I was not expecting ti, but there was complimentary wifi. Each evening there was either hot chocolate or cider at the entrance, which was wonderful!

i only had one issue: we caught the hotel shuttle to the T-stop, not knowing it was a short walk across the park (it was raining, though). Our driver got into a honking/shouting match with someone directing traffic at the ariport, which instead of making things go faster (which wasn't even necessary since we were the only ones on the shuttle) it just made things worse.

But the hotel is great, highly recommend, and if I come to Boston again, I will probably stay here.

Room Tip: We were literally beside the airport, but I never heard the planes.
  • Stayed: January 2016, travelled with family
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Thank Garnermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyGM09, General Manager at Embassy Suites by Hilton Boston at Logan Airport, responded to this reviewResponded January 21, 2016

Thank you so much for the great review. Our staff does pride itself in delivering the best possible service and our cook to order breakfast and Evening Reception do have a great selection of food. I do apologize for the bad experience in the shuttle and your comments will be shared with the Property Operations team to ensure the best practices are followed. Again thank you for your review!

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Reviewed January 20, 2016

We frequent this hotel and never had issues. This most recent stay our hotel room was in need or repair. Toilet didn't flush properly, crack in the sink, heater not blowing warm air (Engineering told us it was old and needs repair)....just an unpleasant stay compared to the expectations we have of the Hilton Brand.

  • Stayed: January 2016, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank KimM5611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyGM09, General Manager at Embassy Suites by Hilton Boston at Logan Airport, responded to this reviewResponded January 21, 2016

We appreciate the time you have taken in providing feedback. It is to my regret that we were not able to completely satisfy you during your recent visit. Kindly accept my apologies for any shortcomings. Our guests comment and opinion are important to us as it help us improve the level of guest satisfaction. Rest assured, they are shared to the rest of the management team.

Thank you for your time and I hope that you will consider staying with us once more in the not too distant future.

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Reviewed January 17, 2016

Fast, friendly service, nice room, comfortable bed, good basic restaurant in case you don't feel like going out for food after a long flight, and it's all reasonably priced. Based on this experience I would stay here again.

  • Stayed: January 2016, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank fwilsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyGM09, General Manager at Embassy Suites by Hilton Boston at Logan Airport, responded to this reviewResponded January 23, 2016

Thank you so much for the great review. I do appreciate the good comments. Our spacious two room suites; with microwave, fridge and sink kitchenette in the living room, make for a comfortable stay for everyone wanting to just relax in the comfort of their room. Again, thank you for your comments and I look forward to your future stay with us.

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Reviewed January 15, 2016 via mobile

Great room with 2 TVs. King size bed. Super clean. Quiet. Great water pressure. Great staff and service. Fabulous front desk personnel. Received extra blankets and pillows . Giovanni products. Breakfast was delicious including a wide variety of fresh fruit in addition to eggs, bacon, waffles, oatmeal, etc

Stayed: January 2016, travelled as a couple
Thank Stowgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyGM09, General Manager at Embassy Suites by Hilton Boston at Logan Airport, responded to this reviewResponded January 23, 2016

Thank you for sharing your experiences. I am happy to hear that our spacious two room suites were comfortable for you. Our staff is always eager to help make any trip seamless and easy. Again thank you for your review.

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Reviewed January 12, 2016

Stayed here after arriving in Boston for a night. Great staff. Very accommodating. Restaurant overpriced. Room a bit dated but clean and comfortable. Nice shuttle service to and from airport. Restaurant was definitely overpriced but bartender was a great dude!

  • Stayed: January 2016, travelled solo
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Review collected in partnership with Embassy Suites Hotels
Thank Kyle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyGM09, General Manager at Embassy Suites by Hilton Boston at Logan Airport, responded to this reviewResponded January 23, 2016

Thank you for the review. I am sorry you found the restaurant overpriced, we do try to stay competitive with the local hotels pricing when it comes to rooms or restaurant. Thank you recognizing our staff as they are always willing and able to provide pleasant first-class service that our guests deserve. Thank you again for your comments.

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