We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Exceptional customer service” 5 of 5 bubbles
Review of Courtyard Boston Copley Square

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Courtyard Boston Copley Square
Ranked #6 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceptional customer service”
5 of 5 bubbles Reviewed 21 March 2012

In a neighborhood with many lodging behemoths, this comparatively small hotel distinguishes itself with exceptionally attentive, personal and friendly customer service. When I've stayed at some of the larger establishments, you can get lost in the crowd, and feel like a number. Here, everyone knows your name, and goes out of their way to make your stay the best it can be. Bernardo (the General Manager) makes all his guests feel important,and his front desk is top notch.
I've stayed with them a couple of times in the past month, and the accomodations are everything you can expect from a well run Courtyard hotel.
I travel to the Boston area often, and will always make this hotel my first choice

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,672 reviews from our community

Traveller rating
    1,165
    408
    68
    16
    15
See reviews for
425
409
106
512
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (329)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reading, Massachusetts
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 March 2012

I was at conference in Boston during the transformer fire where the majority of the area was without power. Although for part of our stay we had no electricity, the staff was so wonderful and helpful it made the matter much more tolerable. Their willingness to relocate us to another hotel and do what they could to make a challenging situation doable was truly amazing. The location was perfect to walk to everything. The rooms clean and bright. I will definitely return because of the staff. The customer service was second to none.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BeWell4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 March 2012

You can't go wrong when staying at a hotel that's in such a prime location, that is affordable, with a quaintness that almost lets you forget you are in the city. The only variable, could be the staff. YET THE STAFF remains constant and consistent. There hasn't been one stay where I have seen anything less than 200% from every member on staff. They make the already perfect venue- an experience of perfection.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LitBusybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 11 March 2012

We arrived exhausted, and the friendly front desk staff looked after us with fast service and a delightful room, even though we arrived early. The location was perfect for our walk to the Museum of Fine Arts and evening event at the Mass Historical Society, then onto the T for a Cambridge event. The room was most comfortable and check-out was a breeze. Complimentary coffee in the lobby was much appreciated. Will definitely return.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank denisereiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northeast PA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

We only spent one night in Boston last week and happened upon the Marriott Courtyard at Copley Square. There have been very few hotels in which we have stayed where the entire staff was so helpful and cordial. Everyone, including the manager, were friendly and acted like they really enjoyed working there. As someone else mentioned in a review, don't let the simple facade of the hotel put you off. (The much fancier looking Marriott is about a block away.) I am sorry that we didn't have time to stay longer.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LouMande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

I found Courtyard Copley Square quite by chance as a first time visitor to Boston - what good fortune. Don't judge the hotel by its facade! The hotel is very tidy, the staff very good and the rooms and facilities are excellent. The hotel is is very well placed, close the Boylston ST and Newberry St with parking across the road. Highly recommended.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

We have stayed at the hotel several times. Each visit a delight --- it's really like staying with friends. The staff is outstanding; helpful, cheerful, willing to assist and eager to please. Rooms are quite large and very well out-fitted. Perfectly clean, well stocked and comfortable. It's truly a boutique hotel nestled under the huge Marriott umbrella. Location ideal for shopping and acces to excellent restaurants.

Room Tip: Corner rooms on upper floors and suites are excellent.
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tadju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Boston hotels
Back Bay
Lenox Hotel
Lenox Hotel
#5 of 83 in Boston
4.5 of 5 bubbles 3,232 reviews
Seaport District / South Boston Waterfront
Seaport Boston Hotel
Seaport Boston Hotel
#2 of 83 in Boston
4.5 of 5 bubbles 4,443 reviews
Back Bay
The Westin Copley Place, Boston
Show Prices
Show Prices
Show Prices
Fenway / Kenmore
Hotel Commonwealth
Hotel Commonwealth
#8 of 83 in Boston
4.5 of 5 bubbles 4,214 reviews
Back Bay
Copley Square Hotel
Copley Square Hotel
#26 of 83 in Boston
4.5 of 5 bubbles 1,617 reviews
Back Bay
Fairmont Copley Plaza, Boston
Show Prices
Show Prices
Show Prices

Been to Courtyard Boston Copley Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Boston Copley Square

Property: Courtyard Boston Copley Square
Address: 88 Exeter St, Boston, MA 02116-3504
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Boston
#7 Family Hotel in Boston
#7 Green Hotel in Boston
#11 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Boston Copley Square 3*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity and Priceline so you can book your Courtyard Boston Copley Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Boston Copley Square Hotel Boston
Boston Courtyard
Boston Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing