I was ready to give this hotel a negative review - they overbooked rooms with two beds and were going to put my husband, my best friend, and myself in a king bed room, with no cot, and no extra pillows, which was just NOT going to work. The clerk who helped me originally at the check-in, Joe Boikess, was very nice, but the clerk who really got the job done was Jason Rippberger. He was gratious and went above and beyond to figure out a way to fix the situation for my guests and me. In the end, we were upgraded to a suite and enjoyed the rest of our stay. It was still an unfortunate situation that they ran out of pillows, but there was a convention going on, so it's to be expected.
The location is pretty easily accessible, the views are nice, and the rooms are fairly average.
Thanks, Jason! And thanks, Joe. Y'all are swell.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin