I stayed at the Westin for a week for a conference held at the BCEC. Overall, I was impressed by this Westin except for two near-fatal flaws.
First, the good stuff -- Upon check in, I was greeted pleasantly by the staff. I had to drop off several items for my group to pick up when they checked in, and the staff was very helpful with this.
I booked a small suite since I knew my group would be having several closed-door meetings. What was nice about this was that the parlor was completely separate from the bedroom, so there could be meetings in the parlor while I could do work in my room without being disturbed.
The view from the room wasn't particularly pleasant--parking lots and the side of the convention center--but for the type of room it was and the price paid, it was nice.
Housekeeping did a nice job at keeping the parlor area tidy after each meeting. I would call down once the meeting was finished and they would be up within 10 minutes to service the room. I tipped them for each trip, because they were efficient in turning the room around. It wasn't that my group was sloppy (the room seated six max), it was the coffee cups, bathroom, and room service dishes that needed to be taken care of.
Room service was exceptionally fast--I never had to wait longer than 20 minutes for my meal, although I ordered very simple items. The Irish Pub had decent food and shared the menu with the City Bar. Both had good service and good food.
The Birch Bar was either closed for renovations or cordoned off for a private event. Keep in mind when there is a large convention in town, the City Bar and Birch Bar can be bought out by groups and will not be able to serve the general customers. This is in the Seaport/Waterfront District, so there's really not much within close walking distance. Restaurants like LTK, Morton's, Salvatore's and Legal Seafood are a good 15 minute walk from the hotel.
Now, the bad news.
I had lunch and breakfast at Sauciety, which is the main hotel restaurant. Wow. What a disappointment. They turn the restaurant over at 11:30 AM from breakfast to lunch. There was a group of six people patiently waiting at 11:30 AM to be seated. The hostess blatantly ignored them, ignored me when I tried to flag her down, and ignored two other guests. I know the restaurant is busy changing linens over or whatever, but all the hostess had to do was ACKNOWLEDGE us and we would have been happy. She went out of her way to ignore us. When we tried to flag down the rest of the staff--they refused to make eye contact and scurried away. Insulting, to say the least. When they finally had the restaurant set (which was at 11:45 AM), the hostess and staff deigned to speak to us. Several of us were concerned that the restaurant was fully booked for lunch (they accept reservations, it was the peak convention day, and there were several tables already marked reserved), which was why we were trying to get their attention. I mentioned it to the person who dropped me off at the bar and she refused to respond.
Why I went back here for breakfast is beyond me, except that I was hungry and I had a long flight ahead of me. The buffet is expensive and the waitress was clearly unhappy that I didn't want the buffet. I placed my order, asking for the breakfast potatoes to be cooked without the bell pepper. She said it couldn't be done.
As a veteran of full-service hotel restaurants, I know this isn't true. The potatoes were deep fried and the peppers were added at the end; they weren't cooked together like a hash. She still claimed the restaurant couldn't make it without the peppers. Disappointed, I ordered the small salad and got grief for daring to ask to have the cucumber held. While her service was slow (getting refills on my tea was painful), she was super-quick with the bill. Upon departing, I addressed the hostess about the whole potato thing and she just blew me off.
Finally -- the internet issues. The hotel's servers were down repeatedly throughout my stay, which made working a huge challenge. After speaking with the front desk on the phone, followed by their off-site help desk (which makes no sense having someone offsite to service internet on property, but I digress), they finally said it was an issue with the hotel. Knowing I was being charged $13/day for it, I went down to the desk, asked to have the internet refunded, and asked when they thought the 'net should be back up. No one knew.
What was worse was that the Westin sent automated calls about their Westin Workout, but failed to do so when their internet went down. C'mon, people. All you needed to do was leave a message that the 'net was down, how long you estimated it to be down, and viola! I would have been much happier if I didn't have to keep calling people to get my 'net to work.
Will I stay here again? If I have an event at the BCEC, you can't beat the Westin for convenience. However, I think overall the Renaissance and Seaport hotels are better deals and have more restaurants in the immediate vicinity than the Westin.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin