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Reviewed January 26, 2012

Time for a facelift. The rooms are dark, tired and dated...carpeting is worn, bathrooms are blah and the public areas look like they did when the place opened. Spa is currently under construction and hopefully the gym is on the list for a re-do as well. In it's favor, Boston doesn't have much in the way of luxury hotels (sans the new Mandarin), so it continues to fill up.

Room Tip: Ask for a room that has recently been updated.
  • Stayed: January 2012, travelled on business
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2  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 25, 2012

but I was surprised that the furniture in the suite was worn and dirty. Everyone at the hotel was very friendly and helpful, which was really what made the stay so nice and relaxing.

  • Stayed: January 2012, travelled solo
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Thank ann t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded January 27, 2012

Thank you for your feedback. We’re disappointed to learn that your suite wasn't as perfect as it should have been. We pride ourselves not only on exceptional service, but also on maintaining pristine facilities, thus we take your comments very seriously. We do hope you’ll give us another opportunity to impress you – we're confident we will; we want each and every guest to leave with solely happy memories!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 25, 2012

I would never stay anywhere else! This hotel is amazing!!! It's better than perfect!

  • Stayed: January 2012, travelled with family
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Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 21, 2012

I highly recommend this hotel to all types of travelers. What I liked the best is how welcoming they were to my whole family including my dogs. They were well prepared to handle anything. My whole family teenagers and adults alike felt relaxed and cared for! We went for Christmas and all had a wonderful time.

Room Tip: All the rooms are Great.
  • Stayed: December 2011, travelled with family
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Thank Tyler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded January 27, 2012

Thanks so much for your comments – and for choosing Four Seasons Boston as your "home away from home" this Christmas! We make every effort to ensure guests young and old feel welcome and catered to, so it’s so great to know these efforts were felt during your stay. We hope you were able to enjoy the Pool (a great spot for all ages!) as well as The Bristol Lounge. Happy memories are music to our ears, so thank you again for sharing this with us. We hope to see your family again next year (if not sooner!).

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Reviewed January 20, 2012

The hotel (and in particular our room) was marvellous. Worth booking one of the larger rooms - it was spacious and well-furnished.

We travelled out for 5 nights for my boyfriend's birthday. It was worth telling the hotel in advance because they put some cakes and other bits and pieces in the room for our arrival.

A shame that, as with many city hotels, the pool area was a little sub-par. Nothing wrong in particular, could have been better appointed. Probably needs a refurbish. But only a small complaint (and it was very clean which is the main thing).

The staff were charming (and the concierge especially helpful). As with a number of nice city hotels, they have a free car service if you're only travelling a mile or two away. Nice but you have to book well in advance (as in before you arrive, ideally, if you happen to have made some reservations out of the hotel in advance).

Nice breakfast buffet. Also, the main restaurant does a wonderful cold seafood platter.

Room Tip: Booked a deluxe 4 seasons executive suite with a garden view - wonderful.
  • Stayed: November 2011, travelled as a couple
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1  Thank HM1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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