I had a ridiculous experience at the Four Seasons Boston during my last stay. The service was abhorrent and I will never stay here again for that reason.
The hotel was notified ahead of time of my arrival time, but yet when I arrived, it took quite a while to check in as the front desk person stalled and delayed and went in the back twice before assigning me a room.
I awoke quite early to catch a flight and I find at 5:30am that the shower does not work. I had to leave and thus had no time to call for repairs. The explanation I received for the delay in checking in was that there was a "large international delegation" that departed later than expected. Check out time is noon approximately, and I checked in after 6:00pm. It is not acceptable to wait 20 minutes to be checked into a five star hotel, nor to be unable to use the most basic of facilities.
I won't be staying here again.More
- Breakfast included