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“Great experience at Four Seasons Hotel Boston”

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Four Seasons Hotel Boston
Ranked #4 of 86 Hotels in Boston
Certificate of Excellence
Reviewed 24 April 2012

I can't say enough about my stay at the Four Seasons Hotel Boston. Customer service on overdrive. I was in town for the Boston Marathon so the location was ideal from the finish line. Beyond that, the personal touch for those doing the marathon were untouchable. Pre-race goody bag filled with appropriate items (energy gel, gatorade, etc...) and perfect bananas in the lobby race morning...meaning perfectly ripe! So Four Seasons to even nail the banana ripeness. The grand finale and the sure bet I will stay there again - the greeting after the finish. The staff clapping, offering up perfectly chilled cotton cloths and a recovery food and drink buffet fit for a queen. Need I say more?

  • Stayed: April 2012, travelled as a couple
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1  Thank Faye Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded 30 April 2012

We’re THRILLED that you enjoyed your Marathon experience! Thank you for sharing these details with us. We’re so awed and inspired by our runners and want to do everything possible to ensure their Boston Marathon experience is as wonderful as it can be. We truly are over the moon that you appreciated each touch. We loved cheering for you all as you came through the door – and we congratulate you on your accomplishment! Thank you again for your wonderful remarks.

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1,548 - 1,554 of 1,921 reviews

Reviewed 24 April 2012

There's not too much good one can say about Four Seasons Boston, especially when someone else picks up the tab! Excellent food, ambiance, service, location. Go!

  • Stayed: April 2012
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Thank Slowhand54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

The staff at the Four Seasons in Boston went out of their way to provide outstanding service and support for the runners in this year's marathon. They had a huge table with cold water, electrolyte replacement drinks, fruits, chilled towels, power bars, ice ... everything that an exhausted (and hot) runner would need after the difficult conditions of this year's race, when the temperatures reached dangerously high levels. A large group of the hotel staff was standing in a semi-circle in the lobby after the race, and every time a runner entered the hotel, they offered an enthusiastic cheer and applause. It was truly impressive.
The fitness center and pool are terrific, and the service everywhere in the hotel was superb. My only complaint was the quality of the mattress on the sofa bed. It was essentially springs and only springs, so we asked for a rollaway instead, and that was provided promptly and courteously. My experience with Four Seasons hotels around the world has been uniformly excellent and this one is no exception. I would definitely recommend it and I would stay there again without hesitation.

Room Tip: Try to get an upgrade to a suite.
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  • Stayed: April 2012, travelled with family
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Thank gratefulnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded 1 May 2012

Thanks so much for your wonderful feedback. We’re thrilled that you were able to experience Four Seasons Boston, and especially during the Boston Marathon, one of our favorite dates each year. We know how much hard work goes into Marathon training, and we want to do everything we can to ensure that our guests have the best race experience possible – not to mention a welcoming home away from home to return to afterward! We’re grateful for your comments regarding your mattress and certainly will follow up on this to ensure that every bed is as comfortable as it should be. We've shared your comments with our entire team, and we all hope we’ll have the opportunity to welcome you again in the future.

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Reviewed 20 April 2012

The hotel staff make you feel like you are staying at a bed and breakfast in quaint New England town--always a friendly smile, a warm hello, and helpful, knowledgeable responses to questions.

  • Stayed: April 2012, travelled with friends
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Thank Dominic C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded 30 April 2012

This feedback makes us smile! We're elated that you enjoyed that "small New England town" feeling right here in the heart of bustling Boston; what a wonderful thing. We hope that all our guests benefit from this same warmth and friendliness too. We so appreciate you sharing your happy experience with us - thank you!

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Reviewed 18 April 2012

An outstanding hotel for business travel. Great room, great service and outstanding convenience. I will always stay here when in Boston.

  • Stayed: April 2012, travelled on business
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1  Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

We always have a lovely time staying at this hotel. My children love the rooms and the pool. I would highly recommend it to anyone staying in Boston.

My husband and I are hotel designers. I do think that the rooms could stand a design update in keeping with the simple charm of Boston and The Four Seasons experience.

  • Stayed: April 2012, travelled with family
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1  Thank Hotelguest887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

From the moment we checked in to the moment we checked out everything about the hotel was done extremely well. We were offered an upgrade to a suite for an additional $100/night which was well worth the price. The service was excellent. The concierge, the housekeeping staff, and room service were all extremely professional and punctual whenever we had a request. The room was very spacious and clean. I wouldn’t hesitate to stay there again the next time I’m in Boston for business.

  • Stayed: March 2012, travelled on business
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1  Thank Wimsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSBoston, Public Relations Manager at Four Seasons Hotel Boston, responded to this reviewResponded 30 April 2012

Thank you for your feedback! We’re so pleased that you enjoyed your upgrade. And we’re overjoyed too that the service was excellent: we’ve shared your kudos with our wonderful housekeeping, concierge and room service staff, each of whom strive daily to provide incredible experiences for our guests. We’d love for you to stay at Four Seasons Boston once again the next time your travels bring you to Boston.

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Additional Information about Four Seasons Hotel Boston

Address: 200 Boylston St, Boston, MA 02116-3916
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Boston
#3 Luxury Hotel in Boston
#4 Family Hotel in Boston
#5 Business Hotel in Boston
#13 Romantic Hotel in Boston
Price Range: $813 - $1,379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Boston 5*
Number of rooms: 273
Official Description (provided by the hotel):
Located in Boston's Back Bay, Four Seasons Hotel Boston houses 273 guest rooms including 77 luxury suites, many with postcard views of Boston's Public Garden, Beacon Hill and the gilded dome of the State House. Enjoy convenient access to Newbury Street - the Rodeo Drive of the East - as well as Charles Street's charm and the vibrant Theater District. Ideal for business and leisure travelers alike, the Hotel features exceptional complimentary amenities including: pool and 24-hour Fitness Center, Business Center, Wi-Fi, House Car and coffee & muffins in the lobby each morning. Children enjoy the Kids Passport Program, Cookie Making Classes, the chance to "Raid the Fridge" for a midnight snack, and so much more. Couples delight in Bristol Restaurant and Bar, Boston's favorite destination for dining and drinks, featuring New England seafood, steaks, the famous Bristol Burger, hand-rolled pastas, signature martinis, and special, seasonal events. Four Seasons Hotel Boston is known for its longstanding tradition of warm, welcoming, wonderful service that makes it a true home away from home for travelers. There's so much to enjoy within Four Seasons Hotel Boston's walls - and just outside our front door. ... more   less 
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Also Known As:
4 Seasons Hotel Boston
Four Seasons Boston
Boston Four Seasons

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