Handsome historic building. The lobby / entry is spare. Sadly, no lounge area for sitting, waiting, having a cup of coffee or tea or to chat with a colleague, family member, etc. No breakfast of food offering. The tea is great but the coffee machine serves Folgers which I find practically undrinkable. The staff was super friendly, kind and nice. I found my room akwardly located off the fire stair. The room was so small that you couldn't swing a cat in it. The bed seemed like a twin which for me, is a bit small.

one of the worst day of our lives to go to found hotel and it completely ruined our vacation memories. Wish we had paid more attention to the "poor" and "terrible" reviews on the hotel and not just gone with location. We r v extensively travelled pl who have been to over 60 countries and have never in our lives exp something like this, never ever. We checked into the hotel at 7 30 PM and were given a room which had one bed (literally 8 ft by 10 ft room or prison cell, with stained/unchanged linen and 6 by 6 toilet, no place to keep luggage or even stretch beyond the bed) while we had paid for 2 people with double bed at 300 usd per night. this was literally like a prison cell and nowhere close to the picture we had referred to while booking the hotel. When we reported this to the property and showed pictures of what we had booked, their staff (who themselves were 6 ft tall) said he and his fiance slept on similar bed at home and it could accomodate 2 adults easily and pictures on web site are INCORRECT. We were shocked that after paying them 600 usd we got a single bed which was different from pictures/description on the booking and we were forced to believe that 2 people can easily fit into 1 bed as we do back home - really at 300 usd per night u get 1 bed dingy cell? While we kept trying to show them what we had booked and get our correct entitlement, their front desk was exceptionally rude and told us they can't do much and we can leave (at 9 pm in night) if we did not like it. After much much pushing we asked them to make us speak to their head who apparently was not there. This guy is the worst guy on this planet and should not even be in hospitality industry remotely or even be working in any thing close to service industry. This guy (named peter black by his staff) told us they had no double room as they were sold out and we "should" leave the property (late even at 9 30). Th We went back and foud some more pics of the room we were allotted (actually a single room for 2 people) and went back to show it to the front office - the lady there kept us waiting for 35 mins even though it was late evening and we wanted to get our dinner - and said we could leave hotel if 2 adults were struggling to fit into a single bed. We decided to talk to our booking agent who kept calling hotel staff and they refused to come on phone or return their calls despite our reminders. At 11 30 PM their Head called and threatened us to come down to lobby and threatened us. We called back and were told same the same thing wo telling us anything - come down right now else you will regret. We were hell scared and did not know what to do. We got so petrified out of our lives that we called the police to take their advice on this midnight call from this person. The police decided to come in 10 minutes and spoke to the property and we were assured that the hotel will be spoken to on this and an action will be taken . After 30 mins (when we had called asleep at 12 30 am), aroune 1 am in night, we were shocked when cops again turned up and told us that the hotel wanted us to leave as we were creating problems ( with our booking agent persistently calling them since 4 hours to help us get our correct entitlement). We were in utter shock and could not even fathom what had just happened. At 2 am in the night we left the property - thanks to our titanium status in one of the hotel loyalty programs we were able to get a room for that night where we checked in at 2 45 am!!! This was a living nightmare for all of us and our teenage son refused to even leave the room next day and just wanted to go back and end the vacation. The staff was exceptionally rude, discriminatory, dishonest, callous, pathetic - how such managers/operators are even allowed to be in business is unbelievable. The hotel is falling apart and rooms are tiny, dirty, uncomfortable and dingy. They keep justifying they are centrally located and cheaper - however at usd 320 per night you can get a Hilton or boston plaza next door which are 4 star hotels and not a 2 star like this place. this place is super shady. The staff of this property are unsafe and please stay away from this place even if you get a room for free. We do wish we had read through the reviews and taken them seriously - their reviews across aggregators are rife with such reportings. this is the worse hotel and their license should be revoked immediately. We also reported this to the boston administration and its been the worst nightmare of our lives that completely bittered our entire trip. The calling of the police, discriminatory treatment, threats, shorting customers by giving them single rooms - their reviews r rife with same feedback. Coming from a 50 plus country traveler this is the first negative review on any property for us. never ever have we given such pathetic reviews but this is the worst worst place to choose.