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Reviewed January 18, 2018

Housekeeping did not replace wash cloths 2 days of our stay. Issue with car rental unacceptable, even with the apology. Kleenix empty. Most hotels leave an extra box. I appreciate multiuse shampoo, body wash but 1 bar of soap? The hot tub was gross and should be checked and cleaned more often.

  • Stayed: January 2018, travelled on business
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Review collected in partnership with this hotel
2  Thank larrypV7470DO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Pendry San Diego, responded to this reviewResponded March 6, 2018

Thank you for sharing about your stay. I am disheartened to read that you had a less than stellar experience. I will follow up immediately with all departments involved to prevent this from ever happening again.

Sincerely,
Michael O'Donohue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 18, 2018

Gorgeous hotel, luxurious-feeling rooms with good views, impeccable service with a smile. Right in the heart of the Gaslamp District, so restaurants, shops and nightlife are a block away. 4 different restaurants on the hotel grounds with ranges if process and food selections was a great option. Really nice exercise facility and chic pool grounds on the rooftop. My only complaint is that valet parking is pricey at 47/day (unlimited in and out). That being said, there are several self park public lots within 2 blocks of the hotel -- which cost $20-30 to park overnight, so $47 for front door service isn't really that unreasonable.

  • Stayed: January 2018, travelled as a couple
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Review collected in partnership with this hotel
1  Thank CHARLES M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Pendry San Diego, responded to this reviewResponded January 19, 2018

Thank you for choosing to stay at Pendry San Diego and sharing your review, Charles. I'm glad to hear you enjoyed the hotel, as well as the amenities we offer and our restaurant options. We look forward to welcoming you back next time.

Sincerely,
Michael O'Donohue
General Manager

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Reviewed January 17, 2018

The Pendry is a well crafted gem in the middle of San Diego. I would stay there every weekend if I could. I was so impressed from start to finish with this hotel and everyone should experience the wonderful outlets as well as the staff at least once. LiONFISH is one of the better meals I have ever had and the service was fantastic. The rooms are clean and up to date and spacious. It was very well crafted for every type of traveler. If you are looking to bring a corporate group there I would highly recommend. The meeting spaces are spectacular.

  • Stayed: January 2018, travelled with friends
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Review collected in partnership with this hotel
1  Thank jazlynh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Pendry San Diego, responded to this reviewResponded January 18, 2018

Thank you so much for sharing about your experience! Your feedback is phenomenal and I look forward to sharing it with the Pendry associates. We hope to welcome you back soon!

Sincerely,
Michael O'Donohue
General Manager

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Reviewed January 16, 2018

I really like this hotel, It has pretty much everything you need for any kind of stay. Many dinning options, great location, spa, pool, club, bars. New construction. ETC I would stay there again any time.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Ricardo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Pendry San Diego, responded to this reviewResponded January 18, 2018

Thank you so much for sharing about your experience and for choosing to stay at Pendry San Diego. We love hearing that you enjoyed your visit. We hope to welcome you again soon.
Sincerely,
Michael O'Donohue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 16, 2018

Rooms are really loud, you can hear music and people from outside all night long. There is no small store if you've forgotten to bring something. You need to ask the front desk and it takes a long time to get. The shower is the main feature of the room, it's too big.. there is no counter space to get ready in the bathroom. The bathroom is really small. The beds are comfortable. The tv is good.
The location is great. Need individual lotions/shampoos/conditions - need to be brand new - wrapped, it looks like they may just 'refill' the bottles. Not sure.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
2  Thank 437annettef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Pendry San Diego, responded to this reviewResponded January 18, 2018

Thank you for sharing about your recent visit to Pendry San Diego. The shower is our most complimented feature from our room, we hope you enjoyed the spacious area! Pendry San Diego is located in the heart of the Gaslamp which at night does to come to life! The front desk has ear plugs for future visits!
We hope to see you again.

Cheers!
Michael O'Donohue
General Manager

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