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Maribel v

Big and new rooms, good food, friendly staff. Better window insulation and lighting would be great

4.0 of 5 bubblesReviewed Mar 15, 2024
The Staff was very attentive, even had a direkt messaging system as an option.
The rpom always spotless. The cleaning lady even put a rose in my room, that was nice lovely touch. The internet worked really well. The room has all the amenities you need, including a mini fridge, water, a steamer, hair dryer, big shampoo, conditionar and gel in the shower, something to put you luggage on, ample closet space and clothes hangers. The room and bathroom are big and new. The lighting was a bit scarce, hard to make it bright enough at night to get ready (the bathroom had good lighting though). During the day there is much light from the big windows. I was in a 6th floor and its wasnt very quiet... With closed windows you could hear the ventilation system from the whole building just below the window a few floors lower. It was even louder when the window was opem. I managed to sleep alright with a closed window though, since it was sort of a white background noise, similar to a fan running all night inside my room.
The breakfast very good, lots of yummy options. No hot chocolate but loads of tea options, coffee and orange juice. The breakfast serving took 50 minutes one day, some other days i had it served within 5-10 minutes... So a bit of a disparity there. The waiters were very forthcoming and apologetic though, so they made up for it.
Date of stay: March 2024
Room Tip: There are a lot of homeless people, but non aggressive. Take precautions just in case. Otherwise...
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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General Manager, General Manager at Kimpton Alma San Diego, responded to this review
Responded Mar 17, 2024
Dear Maribel,
Thank you for staying with us and taking the time to share your thoughts. It's great to know that our clean, welcoming accommodations and tasty breakfast impressed you. We're glad our well-appointed rooms had everything you needed, and we appreciate your feedback about the lighting. If you're in the area again, please come back to see us.

Sincerely,

Hotel Management - Kimpton Alma San Diego
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 15, 2024

Hotel was great! Staff were quick to attend to all of our needs. Noah at check-in was super friendly and professional. Bradley at the bar makes amazing espresso martini's!!! Our tub was sooo big and comfy. Overall amazing stay, and we will be back soon.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Hailey L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Kimpton Alma San Diego, responded to this reviewResponded March 17, 2024

Dear Hailey,
It was our pleasure to ensure you had a great experience at Kimpton Alma San Diego. Thank you for spotlighting our dedicated service and all the comfort and amenities we provide. We look forward to welcoming you back for another fantastic time.

Sincerely,

Hotel Management - Kimpton Alma San Diego

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Reviewed March 14, 2024

Amazing staff!! Robby was amazing from start to finish. I was super stressed from the trip over and he was so helpful. Travione and Marcus were super quick to respond to my needs. Breakfast was amazing and Naomi? The breakfast server was so sweet.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank genevieve j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Kimpton Alma San Diego, responded to this reviewResponded March 16, 2024

Dear Genevieve,
Thank you so much for choosing Kimpton Alma San Diego. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our delicious breakfast, and amazing staff. We will be sure to pass your compliments along to them. We hope you'll consider joining us again on your next trip to San Diego; it was a genuine pleasure hosting you.

Sincerely,

Hotel Management - Kimpton Alma San Diego

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Reviewed March 13, 2024 via mobile

Great hotel…. Only complaint would be lack of lighting in the actual room. Staff is amazing and all around a good vibe and atmosphere. The pool area is super cute too. Bath mirror is amazing. Not a complaint but be prepared for how busy 5th is and all the homeless people. However if you’re staying downtown you should already know that.

Room tip: Parking is expensive
Date of stay: March 2024
Trip type: Travelled with family
Thank Glittersprinkles26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Kimpton Alma San Diego, responded to this reviewResponded March 15, 2024

Thank you for your positive review! We're thrilled to hear you enjoyed your stay, highlighted by our amazing team and the atmosphere of our hotel. Your feedback regarding room lighting is appreciated, and we will consider this as we strive to improve our guest experience. We're glad that your stay was enjoyable, and we look forward to welcoming you back for another great experience.

Sincerely,

Hotel Management - Kimpton Alma San Diego

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2024

I came in last week for a concert, and it started off pretty rocky. Our room was not ready at the time of check-in which could have ruined our entire stay, but Noah working at the front desk was eager to make sure our late arrival did not disrupt the rest of our night. He asked "What can I do to make your frustration disappear". I've NEVER heard of anyone asking me what would make me feel better, usually people throw out a bunch of unreasonable and unhelpful ideas. I asked him to comp our parking, and not only did he do it with a smile on his face, but he also comped our Resort Fee, AND got us into our room only 20 min delayed. We were not late to the concert, and we have an extremely comfy hotel bed to come home to...and the views from the balcony were amazing. BIG thank you to Noah, we will be back next time!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jenna D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Kimpton Alma San Diego, responded to this reviewResponded March 12, 2024

Dear Jenna,
At Kimpton Alma San Diego, we take pride in ensuring our guests have the best experience. We are so proud to learn that Noah was a reflection of this and that he did everything he could to turn your visit around for the better. He will be rewarded for his efforts. Overall, we are thrilled you enjoyed our accommodations and appreciated our hospitality, and we look forward to seeing you again.

Sincerely,

Hotel Management - Kimpton Alma San Diego

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Reviewed March 10, 2024 via mobile

Kempton Alma was recommend to us by some locals so we thought we would give it a try. Chilly Sunday night and we needed a pick me up. We asked the bartender for some suggestions and ended up with the best espresso martini ever and even better service! Lovely location and centrally located. Thanks Bradly!

Date of stay: March 2024
Trip type: Travelled with friends
Thank tconnors123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Kimpton Alma San Diego, responded to this reviewResponded March 12, 2024

Dear Tom,
We are delighted that you were able to spend some time with us! Thank you so much for your kind words about our delicious espresso martinis and the exceptional service you received from Bradly. You can be sure we'll pass your compliments along! Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

Sincerely,

Hotel Management - Kimpton Alma San Diego

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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